CAB Logs

Deploy code modifications to the Vendor Feed File Name Format for Parking to production

RFC# 597

Proposed Start Date: 3/13/2018 6:30am

Duration: 15min

Service Category: Web Tools

Services Impacted: No Services Impacted

Description of Change: Deploy the code changes to the Vendor Feed File Name for the Parking Application to production

Deploy update to custom applications that point to CS / HR split environment and also maintenance message display capability

RFC# 596

Proposed Start Date: 3/15/2018 5:00pm

Duration: 20min

Service Category: Web Tools

Services Impacted: Please see http://its.sfsu.edu/alerts for complete list of unavailable services / processes

Description of Change: Due to Oracle's announcement of "end of life" support for Campus Solutions (CS) 9.0 by December 2019, San Francisco State University, along with 22 California State University (CSU) campuses, is upgrading CS version 9.0 to version 9.2. The upgrade to version 9.2 also involves separating the student and HR modules to operate independently from one another. We will make the following change when the PeopleSoft environment is available during the split and 9.2 upgrade: 1. Update backend to point to CS / HR split environment. 2. Update frontend to be able to display maintenance message (with the exception of SF State Calendar application) 3. Update SF State Gateway with SSO functionality to the split environment. 4. Update SF State Gateway to display maintenance message 5. Temporary Step Schedule Jobs for affiliations update and automate email generation. 6. Update SF State Mobile application to display maintenance message

Add a scheduled task entry on NuVision database server for Financial Reconciliation reports

RFC# 595

Proposed Start Date: 4/6/2018 8:00pm

Duration: 1 Hour

Service Category: Financial

Services Impacted: No Services impacted

Description of Change: NuVision database server: Add scheduled task entry

Drupal security update

RFC# 592

Proposed Start Date: 3/13/2018 6:00am

Duration: 30min

Service Category: Web Tools

Services Impacted: All SF State Drupal websites. We do not anticipate any downtime.

Description of Change: Security update on SF State's Drupal Web Content Management System.

Update Registrar contact information on Global Login Page.

RFC# 591

Proposed Start Date: 3/15/2018 10:00pm

Duration: 15min

Service Category: Accounts and Passwords

Services Impacted: The user will not able to authenticate against idp.sfsu.edu server while deploying the changes.

Description of Change: Update Registrar contact information on Global Login Page

Create VPN Tunnel between SFFW and DRFW

RFC# 588

Proposed Start Date: 3/2/2018 8:00am

Duration: 2 Hours

Service Category: Network / Wireless

Services Impacted: None

Description of Change: Create VPN tunnel between SFFW and DRFW

Deploy MA Ethnic Studies Drupal Site to Production

RFC# 587

Proposed Start Date: 3/14/2018 6:00am

Duration: 15min

Service Category: Web Tools

Services Impacted: maethnicstudies.sfsu.edu website - No disruption in service anticipated.

Description of Change: Deploy the MA Ethnic Studies Drupal Site to Production

To install windows update (February 2018) on Exchange Servers, SQL servers and Lync Servers

RFC# 583

Proposed Start Date: 2/23/2018 8:00pm

Duration: 3 Hours

Service Category: Servers

Services Impacted: No Services impact is expected - redundant services

Description of Change: Monthly scheduled maintenance to install Windows Security updates

Gateway / Portal Migration

RFC# 582

Proposed Start Date: 3/2/2018 10:00pm

Duration: 15min

Service Category: Web Tools

Services Impacted: Access to Student Center in PeopleSoft, Access to HR Self Service in PeopleSoft, Access to Exchange Distribution List, Access to Web Grade Exception, Access to Class Room test score reports, Online Directory Update, Staff / Faculty Directory, SF State Global Search, Pre-requisite Roster, View Benefits, Clearance Process, Distribution Lists, Name change self service, iLearn Courses for Faculty, Security Groups Management, Security Groups Request, System Status

Description of Change: The SFSU Portal ( gateway.sfsu.edu ) will undergo a scheduled maintenance. A brief outage is expected between 10 Pm and 10:15 PM PDT on February 15th.

Push Border firewall 3/16/2018

RFC# 579

Proposed Start Date: 3/16/2018 10:00pm

Duration: 5min

Service Category: Network / Wireless

Description of Change: We will push the border policy. We are implementing AP ID to the rules. Rules have been cloned and assigned services that have been used in the cloned rules. Cloned rules are placed above original rules and are intended to shadow original rules. We will also block threats to campus, including antivirus, spyware, vulnerability protection and URL filtering. After monitoring logs, original rules should not receive traffic and will be replaced by the newer cloned rules

Reset local database service accounts password

RFC# 573

Proposed Start Date: 2/22/2018 6:30am

Duration: 15min

Service Category: Accounts and Passwords

Services Impacted: N/A no downtime anticipated.

Description of Change: The local database service accounts password will expire.

SFFW Migration

RFC# 572

Proposed Start Date: 6/2/2018 10:00pm

Duration: 8hrs

Service Category: Network / Wireless

Services Impacted: Impacted Services: While we swap out network equipment, the following services are expected to be impacted: • IT Services with a domain name ending in sfsu.edu (Ex: ilearn.sfsu.edu, gateway.sfsu.edu, email.sfsu.edu) • IT Services that use SF State ID/Password to authenticate (Ex: Box.com, Lynda.com, Office365 email for students) Phone services at the Library and Downtown Campus • Campus network services Please note: • Emails received during this time will be queued up and delivered when service is restored • Emails sent during this time will be queued locally and sent when service is restored. If you use a mobile device, or have a unique configuration on your computer, the timing of the distribution could vary.

Description of Change: Replace the Data Center Firewall

FireEye Upgrade

RFC# 568

Proposed Start Date: 2/15/2018 10:00pm

Duration: 2 Hours

Service Category: Network / Wireless

Services Impacted: None

Description of Change: Upgrade Intrusion Detection Software to current release

Apply Annual Pharos License

RFC# 562

Proposed Start Date: 2/8/2018 8:00pm

Duration: 30min

Service Category: Servers

Services Impacted: Campuswide Pharos Uniprint

Description of Change: Renew Pharos Uniprint License

Disconnet Old Core Cisco Switch from Production Network

RFC# 561

Proposed Start Date: 2/13/2018 9:00pm

Duration: 2 Hours

Service Category: Network / Wireless

Services Impacted: None

Description of Change: Retire Old Core Switches

Migrate to new load balancers

RFC# 560

Proposed Start Date: 2/9/2018 10:00pm

Duration: 8hrs

Service Category: Other

Services Impacted: The following services will be affected: @sfsu.edu email, SF State single sign on, Gateway, Lync, LDAPS, and Webapps. Services will be intermittently available as they are migrated over. Expected outages for each service is within 5 minutes.

Description of Change: Load balanced services will be briefly unavailable intermittently as each service is migrated to the new load balancers. The following services will be affected: @sfsu.edu email, SF State single sign on, Gateway, Lync, LDAPS, and Webapps.

Upgrade Cisco ASA to 9.6.3.20

RFC# 555

Proposed Start Date: 2/8/2018 10:00pm

Duration: 2 Hours

Service Category: Network / Wireless

Services Impacted: None

Description of Change: Upgrade to 9.6.3.20 to resolve potential security vulnerability

Unixlab.sfsu.edu and Online.sfsu.edu Operating System upgrade

RFC# 554

Proposed Start Date: 2/9/2018 10:00pm

Duration: 2 Hours

Service Category: Servers

Services Impacted: - coursework services for websites, programming, Linux, and Oracle database - faculty website hosting

Description of Change: Unixlab.sfsu.edu and online.sfsu.edu will undergo a scheduled maintenance. All services running on Unixlab.sfsu.edu and online.sfsu.edu will be unavailable between 10pm - 12am on Friday 9th, 2018.

Deploy Office of Enrollment Management Drupal Site to Production

RFC# 543

Proposed Start Date: 2/5/2018 6:00am

Duration: 15min

Service Category: Web Tools

Services Impacted: www.sfsu.edu/~admisrec will be redirected to em.sfsu.edu - No disruption in service anticipated.

Description of Change: Migrate www.sfsu.edu/~admisrec to drupal platform with the domain as em.sfsu.edu

OnBase Production database and DDS upgrade for OnBase 16 update project

RFC# 538

Proposed Start Date: 2/9/2018 5:30pm

Duration: 4 Hours

Service Category: Servers

Services Impacted: OnBase Production environment (not including FABS OnBase, which is a separate environment) will be locked to single user mode during the upgrade. No users will be able to use the service until the database upgrade is complete

Description of Change: Upgrade OnBase database and disk services