ITS requests the campus community review annually, if not more frequently, their security questions in the SF State Gateway and update them if they haven’t been changed for a while. Some users may need to set them up for the first time. These questions are important to keep updated as they are used when you need to reset your password or to verify your identity for self-service access to systems or data.
Log in to the SF State Gateway at http://www.sfsu.edu/login.htm
After logging, select Profile in the upper right-hand corner:
Towards the bottom of the Profile page, select View/change your security questions:
ITS has been diligently working to prepare for the spring semester. While we continue to offer the IT Services that campus relies on, we have increased our attention on remote support services for students and staff working in a remote environment. ITS is fully operational and ready to support the campus IT needs as the semester begins. ITS continues to offer and enhance a wide range of campus services outlined at https://its.sfsu.edu/services, and provides a comprehensive Continuity Tools page for assistance with remote learning and remote work.
ITS values the safety and health of our campus community and is serious about safety protocols to protect our campus community. With this in mind, ITS has tools available to troubleshoot and assist users with their IT needs while avoiding contact. We encourage you to contact us with your IT questions or challenges.
For support, you can reach us Monday through Friday from 8:00 a.m. – 5:00 p.m.:
- by phone at 415-338-1420
- via email at firstname.lastname@example.org
For troubleshooting or support that cannot be provided over the phone, we are available to assist in-person by appointment. Simply contact us and we will assist in scheduling a time.
Have a great Spring 2021!!
ITS is releasing new and easy to use authoring templates and tools to publish SF State department websites in Drupal 8. These templates feature a clean, updated look and feel to make it easier for visitors to learn about the university and its programs. There are three Quick Start templates for Colleges, Academic Departments, and Administrative Departments, along with a large library of pre-developed style components. If your campus website is one of these, get on the schedule to start moving your Drupal 7 site to the fresh look for sfsu.edu. Go to Website Hosting and Publishing to request a Drupal 8 development site and we'll point you to some resources and schedule a training session with your site publishers. ITS is taking reservations for the remainder of 2021 with the goal of moving all sites off of Drupal 7 and to sunset that version by December 31, 2021.
Campus Website owners should consider the following:
- have a good understanding of what content to bring over from the old site to the new and be willing to discard articles and pages that are no longer relevant
- have someone on your team who will author and manage the content and layout for the website using the templates
- the Quick Start templates maintain the university brand and assist with streamlining site development, marketing, accessibility approvals, and system security
- simplifies the website publishing process allowing site owners to focus on content and present the best foot forward
With the above in mind, it should take your website team 2-3 weeks to move your content over to Drupal 8 using the Quick Start template.
If you have any questions, contact email@example.com.
Follow ITS at SF State on Twitter!
Our feed tracks technology trends in education, as well as campus technology announcements and general goings-on in Information Technology Services. Click the link and get chirping! https://twitter.com/sfsu_its
For more information on campus use of social media, go to: http://social.sfsu.edu/