Technology innovation grant awarded to ITS for Artificial Intelligence Chatbot development

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ITS received a technology mini-grant through a Chancellor’s Office sponsored program to kick-start innovation experiments across the CSUs for its proposal for developing a Natural Language Processing Artificial Intelligence Chatbot.  Thirty-two technology innovation proposals were submitted across the CSUs.   The selection committee awarded grants to nine applicants/CSUs who will each receive a $10,000 grant sponsored by the Chancellor’s Office. 
The AI Chatbot is expected to create service efficiencies and provide immediate response for IT customers. As an example, users can have a conversation with a Chatbot on how to change their password. The Chatbot will provide the users the steps to change their password. It can be used for repetitive questions that Service Desk staff gets frequent questions on.

Friday, August 25, 2017