ServiceNow is Live!

Banner promoting ServiceNow, featuring a screenshot of ServiceNow in a web broswer, against a purple background punctuated with a pattern of yellow internet symbols.

ServiceNow is Live!

ITS has migrated from the Footprints ticketing system to ServiceNow, a robust, industry-leading, cloud-based IT and customer service management application. ServiceNow will increase productivity, improve the service experience and speed up response time for end-user requests. Enhanced reporting features will be introduced, and ServiceNow will provide a platform for service providers to expand their service management capabilities.

You can still request help or service by contacting your service providers through the channels you previously relied on, for ITS: emailing service@sfsu.edu, calling 415-338-1420, or submitting a ticket online. Over the next few months, ITS will continue to add content, service providers, and services to the ServiceNow Portal.

 

Tuesday, January 29, 2019