ITS Q4 2020 Accomplishments

ITS is proud of all the work we accomplished during Q4 of 2020 while the campus community continued to learn, teach, and work remotely.



  • Completed Class Schedule's Advanced Search improvements by modifying class search to support distance learning options.
  • Deployed Smart Planner Enhancements for 27 majors affecting over 16,000 students with the end goal of deploying more majors.
  • Rolled out Student Self-Service Course Withdrawals
  • Shipped 20 new AT&T hotspots for students, plus a few for faculty and staff 


  • Installed Two-Factor Authentication (2FA) Duo Bypass Code web application
  • Completed rollout of the Secure Departmental Box Folders service
  • Implemented Duo 2FA onboarding for future hires to allow secure completion of employment paperwork through DocuSign 
  • Completed migration of the Associated Students (ASI) Event Management Server from physical server to virtual to satisfy security audit findings
  • Completed Single Sign-On (SSO) integration for a dedicated student Virtual Private Network (VPN) to improve security. This separates students’ VPN from employees’ VPN so students can only remotely access campus academic resources.
  • 960 individual compromised email accounts and 343 Technology Acquisition Review (TAR) requests for Q4
  • 2,908 individual compromised email accounts and 1,702 TAR requests for the 2020 calendar year   
  • Updated the design and content of the TAR website making it easier to navigate, find information, and understand requirements
  • Updated OnBase password complexity settings to align with campus and CSU standards


  • Set up a Qualys virtual scanner in the ITS Datacenter to replace the physical scanner. As a result, ITS has reduced costs by allowing us to maintain the latest scanner software while no longer needing to deal with hardware replacement.
  • Updated the Qualys vulnerability management/scanning tool to allow asset owners to manage scans for their respective assets (e.g., servers, laptops, and desktop computers).
  • Completed shutdown and decommissioning of tape backup infrastructure
  • Upgraded wireless access points in the HSS, Business (BUS), Waste Management, and Facilities buildings
  • Completed University Police Department (UPD) fiber installation for the Vesta system, an emergency communication system.
  • Completed migration of Downtown Center (DTC) to Unified Communications
  • Completed Wireless Access Points (WAP) provisioning for Liberal & Creative Arts (LCA) building
  • Installed Emergency Gateways at CSU Sacramento and the SF State main campus. The emergency gateways direct 911 calls through the Avaya system. We have one in each location for redundancy.
  • Completed upgrade of SF State Global Login, providing a 30% performance improvement
  • Migrated StarRez housing software to a cloud-hosted solution
  • Improved accessibility on campus homepage, Bulletin, and University Calendar
  • Developed ServiceNow service dashboard for all ITS teams to monitor tickets
  • Deployed change to publish “Student” as a title in the Outlook Directory
  • Completed OnBase for Procurement
  • Launched Box Tools in System Center Configuration Manager (SCCM) and retired Box Sync  


  • Partnered with Career Services & Leadership Development to communicate with students about fake job emails
  • Conducted two different mobile app Spotlight cybersecurity campaigns during October
  • Distributed announcement on staying safe while shopping online /it/files/Newsletter-Dec2020-Cybersecurity-Shopping-Tips-2020.pdf
  • Conducted a presentation on ways to stay safe online at home on Oct 21,2020. The presentation is available for download on the SF State Cybersecurity Awareness website
  • Recognized 35 individuals from across campus as Cybersecurity Champions by presenting them with certificates and posting their names on the “Wall of Cyber Security Champions”


  • Worked with a Liaison EDU consultant in a support capacity to provide data integration from PeopleSoft into the EMP CRM. This benefited Enrollment Management and Graduate Admission to allow them to manage their prospective and applicant populations. Liaison EDU Enrollment Marketing Platform (EMP) is the Applicant Customer Relationship Management (CRM) solution attached to CSUApply.
  • Activated and domains in Liaison CRM. Both Enrollment Management and Graduate Studies use this service. The integration allows them to send SF State-branded emails without increasing email spoofing risks for emails.


  • Deployed laptops to Student Health Services (SHS) to enable telehealth activities for Registered Nurses (RNs) and Medical Assistants (MAs)
  • Configured Microsoft Bookings, an online bookings and appointment scheduling application, for Health Promotion & Wellness to support CalFresh virtual appointments with Zoom
  • Distributed 46 new laptops for SHS and Counseling & Psychological Services (CAPS)
  • Migrated ProPharm to PointNClick (PNC) as part of SHS Pharmacy cost reduction efforts by eliminating hosting costs at Connectria.


  • Held the Information Security Communities of Practice Meeting on Oct 16, 2020
  • Hosted two sessions of the Service Management Community of Practice for campus IT providers, HR, Bursar, DPRC, Procurement, Library, Housing, and shared our 6-month ServiceNow roadmap


  • Hosted Professor Priyanka Joshi from the Lam Family College of Business to present on gender differences in communicative abstraction at the ITS Women in Technology Group


  • Launched a new and improved ITS Recognition Program

Tuesday, March 09, 2021