ITS’s Artificial Intelligence Chatbot launches! Chat Online with Alli!

SF Gator Mascot saying Hey I’m Alli, the IT chatbot. What can I help you with

Information Technology Services (ITS) is excited to announce the launch of Alli, our new Artificial Intelligence (AI) Chatbot. Alli is an online assistant designed to help you get answers to your IT questions at any time of day or night. Alli is expected to create service efficiencies and provide immediate response for customers.

When you go to the ITS website (, Alli will be in the lower right-hand area of your browser window.

ITS homepage with chatbot in lower right-hand corner. Need help? Chat with Alli.

Alli can provide you with information on how to change your password, how to connect to Wi-Fi, and other questions frequently asked of the ITS Service Desk staff.

Chatbot window. I'm Alli, the IT chatbot. I'm here to help you IT questions.

We encourage you to try Alli the next time you have a question for ITS. While Alli is in its infancy, it will continue to be developed and updated based on user feedback, which can be submitted within Alli itself. We look forward to hearing from you!

Alli was developed after ITS received a technology mini-grant through a Chancellor’s Office sponsored program to kick-start innovation experiments across the CSUs. This grant proposal sought to develop a Natural Language Processing Artificial Intelligence Chatbot. Thirty-two technology innovation proposals were submitted across the CSUs. The selection committee awarded grants to nine applicants/CSUs who each received a $10,000 grant sponsored by the Chancellor’s Office.

Tuesday, January 23, 2018