Information Technology Services Q3 2020 Accomplishments

ITS was extremely busy in Q3 improving processes, systems, and security to ensure the campus community can continue to succeed with teaching, learning, and working from home.



  • Launched and maintained the Campus Access program registration form
  • Received, set up, and distributed 40 laptops for Enrollment Management
  • Rolled out Twilio to the Bursar and EOPP, bringing the number of departments to 19 and agents to 152
  • Set up Microsoft Bookings software for making Service Desk appointments to comply with social distancing requirements when staff needs to meet with users in person
  • Successfully implemented Xerox Fax to Secure Share Drive for Risk Management to facilitate fax document processing while remote


  • Added a personalized link to the Follett bookstore based on a student’s class schedule
  • Assisted with campus move-in days, August 14-16, 2020, to support Housing’s technology needs
  • Began supporting SF State account reset codes for students and alumni, which was previously performed by 1+ FTE in the Registrar’s office
  • Completed DocuSign reconfiguration to make DocuSign available to students
  • Completed extended stay mode setup for room and model in StarRez
  • Launched new SF State mobile app feature to highlight current and incoming students’ personalized holds, alerts, and to-dos on the mobile app home page
  • Provided Adobe Creative Cloud to all active students to use Acrobat, Photoshop, and Premiere on home computers


  • Convened a working committee for the October 2020 Cyber Security Awareness campaign. SF State was designated as a champion organization by the National Cyber Security Alliance (
  • Identified and launched the compromised account process for 469 compromised accounts
  • Implemented IP-based blocking in PeopleSoft Campus Solutions (CS) in production as of September 7, 2020
  • Partnered with HR to distribute a security alert to staff and faculty to warn against retirement benefits phishing scams
  • Reviewed and approved new HR hiring forms, agreements, and processes that contain Level 1 information for onboarding to the DocuSign platform
  • Supported Student Health Services (SHS) Point n Click (PNC) Electronic Medical Records (EMR) and ProPharm Pharmacy application migration from Connectria to PNC-hosting as a partner with SHS to provide a more cost-effective solution while improving usability and maintaining security

Campus Solutions (CS) Enhancements

  • Campus Solutions photo upload from Blackboard Transact in production as of July 2, 2020
  • Education Advisory Board (EAB) Photo Upload from Blackboard Transact in production as of July 31, 2020
  • Launched streamlined Campus Solutions access request resources, providing short-term relief to the access request process
  • Streamlined Campus Solutions access request process by updating content on web site and eliminating wet signatures for approval
  • Worked with Disability Programs and Resource Center (DPRC) to identify a temporary accessible alternative to the CSU Learn Data Security and FERPA training

Additions to Campus Data Center

  • Completed migration of Housing data to departmental shares
  • Decommissioned the older servers providing DHCP/DNS/Share service for Housing and migrated services to the ITS Data Center
  • Migrated Housing, Dining, and Conference Services (HDCS) DHCP networking services to the campus Data Center to provide more robust services and eliminate the need for additional hardware

Infrastructure Improvements

  • Completed the deprovisioning more than 70,000 graduated students email accounts on July 31, 2020 to improve campus account security
  • Completed the installation of 6 powerful new Dell VMware servers
  • Completed the project to back up to Amazon Web Services (AWS) Cloud
  • Completed the upgrade of the Webtalk application used for managing building controls
  • Provisioned external Wi-Fi access points for the Manzanita Square building
  • Replaced all wireless access points (WAPs) in the Health and Social Sciences (HSS) building with new AP 515s

IT Communities of Practice

  • Hosted Information Security Community of Practice Meetings (July, August, September) and discussed follow-up activities from the information security audit, the status on information security projects, situational awareness/vulnerabilities and security education campaigns/activities
  • Hosted monthly Service Management Community of Practice and discussed business services, knowledge base, and ServiceNow roadmap with campus IT providers, Procurement, HR, and Housing

Technology Conference Presentation

  • Scott Nemes, Sr. Director of Service Management, and Mary Morshed, Information Security Officer, presented with Assistant Vice President of Academic Technology Andrew Roderick at the CSU Tech Conference about using Communities of Practice (CoP) for technology alignment

Campus Outreach Training

  • Hosted PowerPoint Outreach Training for campus

Monday, November 02, 2020