Enhanced password security for employees

On Tuesday, May 13, 2014 between 8:30 and 9 a.m. SF State passwords for all Administration and Finance, Advancement, and Student Affairs employees will have enhanced password security rules:

  • Require passwords to expire after 180 days
  • Lock accounts for 15 minutes following 8 failed password attempts
  • Require new passwords to be different to old passwords


If you have not changed your password in the past 180 days, do so now from:

Remember to update the password on all your devices – computers, tablets and phones – to ensure your account doesn’t become locked repeatedly due to failed password attempts. If your account becomes locked you should update all devices that may be using the old password and wait 15 minutes before trying again.

This password policy enhancement is necessary to resolve a CSU audit finding and is documented in the SF State password policy effective May 1, 2014. For more information see:

To confirm this message is not a phishing scam you can contact your IT support staff or the ITS Help Desk, 415.338.1420 or If you would prefer to not click on links in an email message you can access the password change/reset service directly by typing in the reset URL above or by:

  1. Visit the SF State home page at
  2. Search for Tech Central
  3. Select the change/reset password link


Note:  Academic Affairs SF State employees will have enhanced password security enabled in June 2014.

Protect your computer and data


Cyber threats put SF State’s data at risk, including your personal information. SF State will never ask you to share your password.

You can help to protect the University as well as yourself. Here are seven important areas to review for safer and more secure computing.


San Francisco State University is committed to respecting and protecting the security and privacy of information it creates, uses, transmits and stores in accordance with applicable laws and regulations as well as reasonable business judgment, discretion, and common sense.

Please review and follow SF State’s IT and security policies. To learn how to protect your computer and personal information, visit the links above.

If you have any questions, or need assistance determining if a message is legitimate please contact the Information Technology Services Help Desk (, 415/338-1420).


Message sent to faculty, staff and students on 1/31/14.

Online training at available

Faculty (current and emeriti), staff and student employees can now access more than 1,500 online courses to learn software and improve their creative and business skills using without charge, thanks to a contract between SF State and, which provides unlimited access to their courses for one year effective September 2013. Although full student access was considered, the cost proved to be too high, so access is limited to SF State employees, who are encouraged to make full use of these courses. Toward the end of the one-year trial, the program may be renewed depending on the amount of use.

For free access to courses, log in to SF State Gateway and choose "IT Services" in the left-hand navigation column, then follow the "Online Training (Lynda)" link under the "Additional Services" section of the right-side navigation column. All courses may then be perused by categories, skill level, software, etc.

Student Email Upgrade Complete

The upgrade to the student email system is complete. All students should be able to access their email and everyone can update Directory information again. For more information, please see the @mail Student Email help guide:

Academic Technology welcomes you to Spring 2013

A new semester means a new iLearn to give everyone a fresh start. We've been hard at work making improvements to iLearn for the Spring 2013 semester and are excited to present the new system to faculty and students. Check out the page on the AT site detailing some of the changes that we've made. Stuck and need help?

We have some new support documents available at, with new documents being added regularly. Want to work with someone in person?

You can schedule an appointment with one of our instructional designers by going to

Tech Central / Ticketing System Launch

Tech Central is a one-stop Web site for faculty, staff and students to access campus-wide information technology (IT) services. On January 14, 2013 the Division of Information Technology retired the Remedy ticketing system and began using the Footprints system for managing service requests. Other campus technology providers will begin using the system in phased approach with the goal of all IT service requests using the system by the end of 2013.

AT Fall Open House

Thursday Nov. 8, 2012 3:30 - 6:30 pm join your colleagues and Academic Technology staff in Library 240 for demonstrations, lively conversation, and tours of AT's services and new spaces! Bring a colleague-friend!

Meet the New iLearn coming in Spring 2013

Spring 2013 introduces smarter and easier ways to build your iLearn course, engage students and provide feedback on their performance. Please visit for more information or contact the iLearn Services Help Desk (415-405-5555; to learn more about the New iLearn.

Tech Central / Ticketing System Pilot

The campus IT Ticketing system pilot will start on Thursday November 18. Individuals interested in joining the pilot should email

Qualtrics Training on October 18, 2012

Training sessions have been scheduled for 8 to 9:30 a.m. and 9:30 to 11 a.m. on Thursday, Oct. 18 in Library Room 280. Participants may attend in person or via Web conference (for assistance with the conferencing tool used in this session, access the BlackBoard Collaborate Web QuickGuide).