Tech Central / Ticketing System Launch

Tech Central is a one-stop Web site for faculty, staff and students to access campus-wide information technology (IT) services. On January 14, 2013 the Division of Information Technology retired the Remedy ticketing system and began using the Footprints system for managing service requests. Other campus technology providers will begin using the system in phased approach with the goal of all IT service requests using the system by the end of 2013.

AT Fall Open House

Thursday Nov. 8, 2012 3:30 - 6:30 pm join your colleagues and Academic Technology staff in Library 240 for demonstrations, lively conversation, and tours of AT's services and new spaces! Bring a colleague-friend!

Meet the New iLearn coming in Spring 2013

Spring 2013 introduces smarter and easier ways to build your iLearn course, engage students and provide feedback on their performance. Please visit for more information or contact the iLearn Services Help Desk (415-405-5555; to learn more about the New iLearn.

Tech Central / Ticketing System Pilot

The campus IT Ticketing system pilot will start on Thursday November 18. Individuals interested in joining the pilot should email

Qualtrics Training on October 18, 2012

Training sessions have been scheduled for 8 to 9:30 a.m. and 9:30 to 11 a.m. on Thursday, Oct. 18 in Library Room 280. Participants may attend in person or via Web conference (for assistance with the conferencing tool used in this session, access the BlackBoard Collaborate Web QuickGuide).