Information Technology Services (ITS) Q4 2019 Highlights

The 4th quarter of 2019 highlighted ITS improvements in many areas, including security and disaster preparedness, the SF State mobile app, network infrastructure, and student-focused applications.

Campus Outreach Training

  • ITS hosted two Microsoft Teams outreach training sessions and one Qualtrics outreach training session as it kicked off outreach training for campus. Look for more Teams and Qualtrics sessions in 2020, and the launch of sessions on IT Resources, Excel, and PowerPoint.

Disaster Preparedness

  • Automated the deletion of phone numbers from Campus Solutions (CS) and Human Resources (HR) to reflect Telecom database changes. This ensures that business phone information provided for emergency contact or published in the public directory are accurate, which will reduce wrong numbers, misassigned numbers, and/or phone numbers that have been deactivated.
  • Replicated the last service to the Disaster Recovery (DR) site. The DR project is now completed.

End User Support Statistics

Network Infrastructure Improvements

  • Upgraded bandwidth to the Gym from 1Gbps to 2Gbps to eliminate network bandwidth bottleneck.
  • Upgraded the campus core from 20G uplinks to 40G uplinks in response to increased bandwidth utilization.

Security Improvements

  • SF State is one of several CSU campuses to improve the security of Level 1 data in Campus Solutions (CS) using Appsian to provide added security for PeopleSoft users and data owners. The data masking hides sensitive data such as Social Security Number (SSN) and Date of Birth (DOB), which are considered Level 1 data.
  • Provisioned all campus staff classified as Information Technology Consultant (ITC) to require Two-Factor Authentication (2FA) on 12/05/2019.
  • Required encryption (HTTPS) for all access to the main web server.
  • Performed email cleanup to deactivate approximately 40,000 unaffiliated student accounts.
  • Identified and processed 1325 compromised individual email accounts; 760 of these were in part due to a breach of, a popular student services website.
  • October was Cyber Security Awareness month. ITS held a Cyber Security Information Session on Tuesday, October 15, 2019, teaching easy-to-use techniques to improve cyber hygiene, and tricks to keep devices and data safe online. We regularly conduct our security awareness campaign, the results of which can be found at

SF State Mobile App Enhancements

  • Added Gender Neutral restroom locators in the SF State Mobile app.
  • Rolled out 3 wellness features on the mobile application for “My Academics” and “Housing”:

                • My Academics: “Not Feeling Prepared” – tips to stay organized

                • Housing: “Roommate Problems” – communication exercises

                 • Housing: “Budgeting” – creating a budget

Student-Focused Improvements

  • ITS launched a new and improved custom Short-Term Loan (STL) application with myriad benefits. Developed in collaboration with students, this update benefits students by enabling the application process to be handled almost entirely online. See all the details at
  • In production as of October 11, 2019, ITS completed building a new version of the CSULB's First-Time Freshman (FTF) Admissions Evaluation Page for use at SF State; as a result, SF State applications processed per evaluator has increased. This has a positive impact on more timely notification and admission of applicants, which helps to improve first year admission candidates matriculating to SF State. Timely admission offers increased admission acceptance percentages which adds to first year yield.
  • Created a new PeopleSoft page to track completed Community Service Learning (CSL) hours. This provides a service to better manage CSL hours that are associated with certain courses offered at SF State. The tracked data will ultimately appear on the student transcript as a note under the associated courses. This is important to the educator and students to ensure the proper units are tracked and displayed on the transcripts, which is an official university record.

Updated Websites Went Live

New Short-Term Loan (STL) Application Offers Many Benefits (December 5, 2019)

On December 5, 2019 a new and improved custom Short-Term Loan (STL) application for students was released. Developed in collaboration with students, this update benefits students by enabling the application process to be handled almost entirely online.

The benefits for students:

  • The application process will be handled almost entirely online, with the exception of signing the promissory note and picking up the check.
  • 24/7 availability to apply and request deferments.
  • After submitting a STL application via the app, students receive an automatic pre-qualification or denial because the software calculates what is entered and retrieves Financial Aid information from Campus Solutions (CS) to determine eligibility.
  • Deferments are processed automatically and can save students interest and late fees that would otherwise have been incurred in the old application.
  • Students can edit their information or delete employer(s) if they have more recent employment.
  • Students will receive a five-day reminder that their payment is due for all three installments.
  • The STL application is mobile friendly.
  • The top of the application page graphically shows student application progress / status.
  • When students reapply, their information is saved so they don’t have to re-enter information that was previously provided.
  • With daily file processing, students can see payment status to avoid interest and late fees.
  • Status tracking features provide transparency in applying.

The benefits for Accounts Payable-Fiscal Services staff:

An enormous amount of time and money saved in the following:

Not having to:

  • approve/deny each application due to the new pre-approval process
  • contact the Bursar’s Office staff for interest, late fees, deferments, and holds
  • do manual calculations of interest and assess late fees
  • look up a student’s Financial Aid information in Campus Solutions (CS) to determine qualification
  • notify students of approvals and denials
  • print out and review paper applications
  • process deferment requests
  • review and respond to emails on the status of applications

Increased efficiencies by being able to:

  • easily customize messages displayed on the application and email templates within the app
  • have a copy of daily STL files sent to CS and automatically saved to Box, with notifications sent to Accounts Payable-Fiscal Services and Bursar’s Office staff in a new email distribution list created. This creates an archive for tracking and auditing.
  • message the student from within the application
  • save internal comments on a loan application record within the application
  • save paper for all the forms
  • send messages to students through the application, which will automatically be sent to the account for tracking and auditing
  • reduce the need for students to call about short-term loans

The benefits for the Bursar's Office staff:

  • The Short-Term Loan (STL) application will automatically send files via Secure FTP (SFTP) several times throughout the day to the Campus Solutions (CS) server for processing by the new job set created, replacing the former manual process of having to manually grab and process files in CS.
  • The Bursar’s Office also plans to use the model for STL job set and processing to process other files received, such as files from the Student Health Center. This will streamline fee processing for their office.

The benefits for the ITS web development team:

  • Allows for mobile-friendly interfaces for end users
  • Created reusable application program interfaces (API) for future web development
  • Developed a new automation process that integrates with CS, as well as using Box API for the archiving process logging that can be reused in future projects
  • Developed entirely with React, an open source JavaScript library for building user interfaces

Screenshots from the new Short-Term Loan Application

Short Term Loan Income Information

Review-Short Term Loan


Information Technology Services (ITS) Q3 2019 Highlights

The 3rd quarter of 2019 highlights ITS’ tightening of security in a variety of areas, the successful use of our Disaster Recovery site, network infrastructure improvements, and the launch of campus outreach training.

Campus Outreach Training

ITS launched campus outreach training for faculty, staff, and students to promote awareness and knowledge around technology services available to the campus. The first session focused on Microsoft Teams. Future sessions will include IT Resources, Qualtrics, Excel, and PowerPoint. These sessions will be offered periodically throughout the year and adjusted based on demand.

Campus Wireless Infrastructure Upgrade

ITS, in conjunction with the Chancellor’s Office, migrated the campus wireless infrastructure core to ArubaOS This infrastructure upgrade supports the new generation of wireless access points, streamlines centralized configuration and management of wireless clients, and sets the stage for increased scalability.

Custom Web Applications Improvements and Enhancements

The CEL Shopping Cart was updated to include Zero Cost Course Material and integrate with, giving students the ability to directly add shopping cart items from Minor enhancements have also been made to the Class Schedule and Parking Permit custom applications.

Disaster Recovery Site Successfully Utilized During Data Center Flood

In a combined effort with the Network and Facilities teams, the Systems team resolved issues that resulted from Campus Data Center flooding, which was shut down due to a broken water pipe in the Administration building on July 15, 2019. The Systems team was able to successfully failover several mission critical services (such as the SF State Global Login) to the Disaster Recovery site in Sacramento, which minimized campus impact. All services were successfully restored.

Information Security Audit by the Chancellor’s Office

The Information Security Audit conducted by the Chancellor’s Office started on Monday, August 19, 2019. The field work concluded on September 27, 2019.

The campus responded to a total of 172 data requests - 82 data requests from the auditors during the on-site field work portion of the audit, and 90 data requests prior to the on-site work. In addition, the campus participated in 45 in-person meetings.

Up next, the campus will receive a debriefing from the California Department of the Military on their vulnerability scanning activities, from which a draft report will be provided to the campus. 

ITS appreciates the cooperation and support of all the units across campus that assisted with and participated in the audit.

Mobile App Updates

Exciting updates have been made to the mobile app, featuring a Spotlight area for current student persona, and a spotlight image section to promote events. Icons were also added for email, iLearn, and a social media menu.

OneCard System Replacement

ITS was heavily involved in Fiscal Affairs' OneCard System Replacement Project, which implemented Transact to replace NuVision for door access, meal plans, and transportation services. Alongside Fiscal Affairs, various ITS teams collaborated with campus vendors to ensure a proper setup and smooth transition to the new system. The project completed in August 2019.

The OneCard system touches various points on and off campus, including:

  • BART
  • Housing
  • ITS
  • Mashouf Wellness Center
  • Muni
  • OneCard Office
  • Residential Life (ResLife)
  • Sodexo
  • Student Wellness Center
  • The University Corporation (UCorp)

PhishMe Reporter for Android and iOS Mobile Clients

The Systems Team implemented and rolled out the PhishMe reporter for mobile clients on Android and iOS. This allows for a consistent user experience to report suspicious email on either desktop Outlook, or Outlook Mobile for Android and iOS.

SF State ID Web Page Redesign

The Service Desk redesigned the SF State ID web page to improve the user experience, and now highlights common account questions related to password resets, locked accounts, and account and password setup.

Security Controls to Reduce Spam and Phishing Attacks & Compromised Accounts

SF State, as well as other CSU campuses, has experienced an increase in the number of phishing attacks and compromised accounts during the past quarter. Information Security, in collaboration with the Systems team, developed and implemented additional security controls and reports to reduce spam and phishing attacks originating from the SF State email system.

The significant increase in spam emails was in part due to a breach of the popular* website where students may have re-used their SF State email addresses and passwords. This allowed hackers to use the compromised credentials on the SF State email system to log in as the student users and send spam and phishing messages from those hijacked email accounts.

A security awareness notice was sent to all staff, faculty, and students as a reminder to not re-use passwords and to re-set their password at SF State if they may have re-used their password on or any other site.

* Chegg provides student services like homework help, online tutoring, test preparation, scholarship searches, internship matching, and college application advice, as well as both digital and physical textbook rentals.

Smart Planner 10.5 Upgrade

A new version of Smart Planner 10.5 has been installed in Campus Solutions (CS). Smart Planner 10.5 contains a new primary feature that alerts students if they select a combination of courses to enroll in that will not help advance their efforts to earn their degree. This allows students to make the necessary adjustments to their schedule before they enroll. Several cosmetic enhancements have also been applied to improve ease-of-use and fix bugs.

Two-Factor Authentication (2FA)

The ITS Database and Infrastructure teams completed the upgrade of the Oracle Database cluster to require the use of Virtual Private Network (VPN) with Two-Factor Authentication (2FA) to access the database. This upgrade improved security and restricted network access to the Oracle databases.

Updated Websites Went Live

The ITS Web team launched updated websites for Facilities, Procurement, Administration & Finance, Quality Assurance Services, and the Office of Research and Sponsored Programs (ORSP) – all but one are on the new Drupal 8 platform. Stay tuned as a revised Drupal Template will be released in Q4.

UPN/UPS Bed Space Wi-Fi Refresh Completed

The Endpoint Support team completed the University Park North (UPN) / University Park South (UPS) bed space Wi-Fi refresh, which included security box installation for the Resnet network that is now supporting 4,767 connected devices.

2019 Cyber Security Awareness Month

2019 Cyber Security Awareness Presentation (PDF)

To view PDF files, please download Adobe Reader

Every October is National Cybersecurity Awareness Month, recognized by government and industry to raise awareness about the importance of cybersecurity.   

This year, the emphasis is on personal accountability and the importance of taking proactive steps to enhance cybersecurity at home and at work/on campus. The shared message is Own IT.  Secure IT. Protect IT.

These resources below will help you create positive, lasting, cybersecurity habits.

Own IT

Secure IT

Protect IT




Traveling Tips (PDF)

Strong Password (PDF)

Social Media Bots (PDF)

Online Privacy (PDF)

Multi-Factor Authentication (PDF)

Be Secure (PDF)

Social Media (PDF)

Work Secure (PDF)

Theft and Scams (PDF)

Internet of Things (PDF)

Phishing (PDF)

Your Digital Home (PDF)


Information Technology Services (ITS) Q2 2019 Highlights

Exciting enhancement and project releases highlight 2019 Q2 ITS progress. These upgrades and initiatives increased security in multiple areas, prepared us for a disaster, and increased efficiencies. Faculty, staff, and students all benefit from these ITS accomplishments.

Annual Refresh

Every year ITS partners with Administration & Finance (A&F), Student Affairs & Enrollment Management (SAEM), Advancement, and UCorp in order to identify and replace outdated equipment and ensure that our computers are compatible with the latest technology and security. ITS facilitated the order processing for over 220 computers in this year’s refresh, and the ITS Endpoint Management team has begun distributing this equipment. As part of this year’s refresh, ITS will also be introducing the latest build of Windows 10, as well as the 2019 version of the Adobe software suite.

Departmental Share Drive Upgrade & Scale Out

Departmental share drives allow users to store files on a convenient mapped drive so they can easily collaborate with their department colleagues. Files on the departmental shares are backed up daily, with self-service restoration so that users can recover what they need quickly. ITS recently upgraded the departmental share drives to improve security, performance, and capacity. The transparent replacement of the entire underlying hardware system ensures continued reliability.

Disaster Recovery Site

ITS built a disaster recovery (DR) site at CSU Sacramento to ensure that our most critical services are up and running in the event of a disaster. A DR site is a facility which is physically separate from SF State where campus can continue to provide IT services if the primary on-campus data center is unavailable. Core services like the SF State website, email, and the SF State Global Login (required for email access) can resume service in a matter of minutes in such an event. In July 2019 we leveraged these and other available services at the DR site after a pipe burst and flooded the on-campus data center.

Metabim Rollout

Facilities Services rolled out Metabim, its new work order system, and needed to implement a compatible mobile device solution. ITS recommended cellular-enabled iPad Mini 5s as the work order system requires a network connection. In areas where there is no SF State WiFi coverage, the device can defer to a cellular connection. ITS manages the devices using a Mobile Device Management (MDM) system called JAMF, which allows ITS to centrally manage updates to this iPad fleet.

These mobile devices were chosen to provide convenience for Facilities Staff when accessing the system, which is a very important part of their day-to-day tasks. The iPad Minis allow staff to be able to receive work orders and complete their work wherever they are on campus.

OnBase Upgrade

The ITS OnBase team, in collaboration with our Infrastructure and Database teams, upgraded the database and file storage systems for OnBase. We also completed the migration to OnBase 16 and retired our OnBase 13 environment. In addition, we increased the Confidential Data security in OnBase by upgrading the encryption and implementing Two-Factor Authentication (2FA) for all users. This was a large project involving many teams across ITS, most of all the ITS Service Desk teams and compatibility testers across campus, all of whom were integral to the success of the upgrade.

PeopleTools 8.56 Upgrade 

SF State performed a mandatory upgrade of PeopleTools to version 8.56 for Campus Solutions from May 24-27, 2019. This technology powers all PeopleSoft platforms that the University utilizes: Campus Solutions (CS), Human Resources (HR), and Common Management System (CMS). This upgrade was necessary since Oracle ended Critical Patch Support for version 8.55.

The CSU Chancellor's Office postponed the upgrade for the Common Financial System (CFS) due to resource constraints. Common Management System will therefore remain on PeopleTools 8.55 this year.

In 2020, all three PeopleSoft platforms, CS/HR/CMS, will be upgraded to PeopleTools 8.57.

Refreshed Websites for Procurement and Basic Needs

The Drupal 8 Web Content Management platform has been updated to enable new features which allow site builders to customize their sites without any coding knowledge. Drupal 8 offers significant improvements to the authoring experience, allowing site owners to update and maintain their sites with ease. In Q2, ITS launched two refreshed websites using Drupal 8 – Procurement and Basic Needs! These are amongst the first sites to use Drupal 8 as a part of our pilot program on campus. Our pilot includes developing and categorizing a robust set of ready-to-use configurable web page templates across the different types of campus units, creating training materials, and holding design advisory meetings. ITS will update campus about the Drupal 8 rollout as it progresses.

SF State Mobile App New Features

At the end of April 2019, ITS rolled out two new features available to students on the SF State Mobile Application. Students can now easily view their Degree Progress Report (DPR), which shows details on the General Education (GE) and the fulfillment of major requirements, including in progress work. In addition, students can view their current and future Enrollment Dates to register for classes. Enrollment Dates are available under Register in the Current Student view.

Two-Factor Authentication (2FA) for CFS

As a result of a 2016 security audit, Information Technology Services introduced Two-Factor Authentication (2FA) on May 15, 2019 for users logging into the Common Financial System (CFS) web application. 2FA technology provides a secondary authentication factor in addition to a user’s credentials (user name and password). This method of authenticating reduces the risk of a data breach by mitigating the likelihood of compromised user credentials. Users new to 2FA can self-provision 2FA by following the instructions found at

SF State Global Login Change (Tuesday, April 2, 2019 at 10:00 p.m.)


The SF State Global Login page is getting an exciting makeover on Tuesday, April 2, 2019 at 10:00 p.m.! To improve security and promote campus pride, the new login page will display an image of the campus in the background, as seen below:

Screenshot of the SF State Global Login screen
Image of the newly-redesigned Global Login page for web

screenshot of the SF State Global Login
Image of the newly-redesigned Global Login page for mobile

The main purpose of this redesign is to improve security. We also wanted to improve the login experience by providing an uncluttered login screen. The newly-designed page was created by former Information Technology Services (ITS) student assistant and SFSU alumnus Bret Antonio Rodriguez and current ITS UX student assistant Emma Lynn Loveless.

What can you expect

Users may experience an interruption in the SF State Global Login page for a 10-minute period during the switch out at 10:00 p.m. on Tuesday, April 2, 2019. During that time, users will not be able to access services which require the SF State Global Login.


If you experience issues or need assistance, please contact the ITS Service Desk at or 415-338-1420.

Reminder to report phishing – here’s how!

This is a reminder that the “Report Phishing” Button in Outlook has been fixed and should be used to report suspicious email messages. In addition, the instructions for using the button in both Outlook and Outlook Web Access (OWA) have been updated and can be found here:


If you are not using the Outlook application to view your email, such as with your mobile device, you can always forward the suspicious emails to and the Information Security team can still investigate the message. Thank you for being vigilant and helping protect SFSU’s information and systems.


ServiceNow is Live!

ServiceNow is Live!

ITS has migrated from the Footprints ticketing system to ServiceNow, a robust, industry-leading, cloud-based IT and customer service management application. ServiceNow will increase productivity, improve the service experience and speed up response time for end-user requests. Enhanced reporting features will be introduced, and ServiceNow will provide a platform for service providers to expand their service management capabilities.

You can still request help or service by contacting your service providers through the channels you previously relied on, for ITS: emailing, calling 415-338-1420, or submitting a ticket online. Over the next few months, ITS will continue to add content, service providers, and services to the ServiceNow Portal.


Information Technology Services (ITS) Recent 2018 Releases for Custom and Campus Solution (CS) Apps

ITS is excited to share highlights from our Enterprise Application Development teams’ 2018 recent releases. With these advancements, ITS has streamlined processes, improved efficiencies, increased functionality, and made the overall IT experience a great one for students, faculty, and staff.

Parking Permits

Parking permits are available through the Parking & Transportation website. The previous purchasing process was more involved than it needed to be. In August, we launched the newly-architected Parking Permit Registration online application with a simplified design that is easier to navigate. It provides a more streamlined workflow for users, resulting in faster processing for first-time permit applications, along with some useful new features such as the Parking Map so user can view parking locations on campus, the ability to fully submit a request for parking online without having to email the Parking Department, Lot 19 automatic approvals for faculty and staff, and employees with payroll deduction can now switch between annual and semester permit types. These updates have substantially improved parking permit processes for students, staff, and faculty.

PeopleSoft Campus Solutions (CS)

September brought three new PeopleSoft Campus Solutions (CS) enhancements: 

1.     Enhanced Admission Status now allows undergraduate and graduate applicants to see the status of their applications and their outstanding application action items. The Admissions Office is already reporting a significant reduction in phone and email traffic during the spring 2019 application cycle.

2.     GE Status Mass Update is a new process that enables admission staff to update the General Education (GE) statuses of students in batch. This was previously done on a student-by-student basis and has cut down on application processing time.

3.     Electronic Graduate Application is the new, easy to use, online SF State Graduation Application containing features that improve a candidate’s user experience applying for graduation, with features such as:

  • Integrates seamlessly with Campus Solutions (CS)
  • Pre-populates a student’s completed SF State major and minor courses for selection criteria
  • Navigates easily and conveniently to student's Unofficial Transcript and Degree Progress Report
  • Generates a hard copy of the graduation application that students can take to their department and Registrar’s office for approval
  • Sends a soft copy of the application to the student’s SF State email address

SF State Mobile App Single Sign On (SSO)

November brought Single Sign On (SSO) to the mobile app. This upgrade is one of the most highly requested features from students and should make using the mobile app a more streamlined and efficient experience. After you log in to any Gateway application or Campus Solutions, you are good to go without needing to log in again!

Chegg Data Breach

SF State Students,

We have been made aware that the service that many students utilize has reported a data breach. This notification is to give you an opportunity, if you are using this service, to understand your rights and what steps you need to follow to secure your information from potential loss or misuse. Please take a moment and review the information below and if there are any questions or concerns, they can be addressed to the SF State Information Security team at

Thank you.

Tuan Anh Do
Senior Director, Infrastructure Services & Interim Information Security Officer
SF STATE | Information Technology Services

Notice of Data Breach


We recently discovered that some data from your account, or one of its family of student services, may have been acquired by an unauthorized party, and I wanted to reach out to you directly to inform you of what happened and what we are doing to protect your information. While our investigation into this matter continues, we are letting you know now because we value our relationship with you and we take the security of your information seriously.

What Happened?

On September 19, 2018, we learned that, on or around April 29, 2018, an unauthorized party gained access to one of our databases that hosts user data. An investigation, supported by a third-party forensics firm, was commenced. We have determined that some of your account information may have been obtained, which is why you are receiving this notice.

What Information Was Involved?

Our understanding is that the data that may have been obtained could include your name, email address, shipping address, Chegg username, and hashed Chegg password. Our current understanding is that no financial information such as credit card numbers, bank account information, or social security numbers was obtained.

What We Are Doing

We will prompt you to change your password upon login. If your password has been changed on or after September 26th, 2018, you will not be prompted to change it again.

What You Can Do

In addition, it is always good practice to use different passwords for different online accounts. To the extent that you used the same password on any websites or apps that you used on your Chegg account, we recommend changing those passwords as well.

For More Information

We understand you may have questions. Find more information at this link or contact us at 1-855-581-9880.

Thank You,

Signature of Dan Rosensweig

Dan Rosensweig,
CEO of Chegg, Inc.

Important Online Security and Identity Theft Protection Information

Password Security

We recommend that you change your password for the relevant websites and apps you use with that password immediately after any security incident. We also recommend that you routinely change your passwords regardless of any incident, and only use long and complex passwords that contain at least ten characters and have a combination of types of characters such as commas, percent signs, and parentheses, as well as upper-case and lower-case letters and numbers. You should never use the same password for more than one device, site, or app, write your passwords down, or share passwords with others. We recommend using a password manager to help keep track of your passwords so that you have a unique, strong password for every secure website that you use.

You may obtain a free copy of your credit report online at, by calling toll-free 1-877-322-8228, or by mailing an Annual Credit Report Request Form (available at to: Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA, 30348-5281. You may also purchase a copy of your credit report by contacting one or more of the three national credit reporting agencies listed below.

P.O. Box 740241
Atlanta, GA 30374-0241
P.O. Box 9532
Allen, TX 75013
P.O. Box 6790
Fullerton, CA 92834-6790

Online Account Security

You should remain vigilant with respect to reviewing your account statements and credit reports from one or more of the national credit reporting companies above, and promptly report any suspicious activity or suspected identity theft to us and to the proper law enforcement authorities, including local law enforcement, your state's attorney general, and/or the Federal Trade Commission ("FTC"). You may contact the FTC or your state's regulatory authority to obtain information about avoiding and protection against identity theft: Federal Trade Commission, Consumer Response Center 600 Pennsylvania Avenue, NW, Washington, DC 20580, 1-877-IDTHEFT (438-4338), Residents of Maryland, North Carolina and Rhode Island may also obtain information about preventing and avoiding identity theft by contacting: Maryland Office of the Attorney General, Consumer Protection Division, 200 St. Paul Place, Baltimore, MD 21202, 1-888-743-0023,; North Carolina Office of the Attorney General, Consumer Protection Division, 9001 Mail Service Center, Raleigh, NC 27699-9001, 1-919-716-6400,; and Rhode Island Office of the Attorney General, Consumer Protection Unit, 150 South Main Street, Providence, RI 02903, 1-401-274-4400,

Fraud Alerts

There are two types of fraud alerts you can place on your credit report to put your creditors on notice that you may be a victim of fraud: an initial alert and an extended alert. You may ask that an initial fraud alert be placed on your credit report, which stays on your report for at least one year, if you suspect you have been, or are about to be, a victim of identity theft. You may have an extended alert placed on your credit report, which stayson for seven years, if you have already been a victim of identity theft with the appropriate documentary proof. You can place a fraud alert on your credit report by contacting any of the three national credit reporting agencies at the toll-free numbers listed below:


Credit Freezes

You may have the right to put a credit freeze (or security freeze) on your credit file, so that no new credit can be opened in your name without the use of a PIN number that is issued to you when you initiate a freeze. If you place a credit freeze, potential creditors and other third parties will not be able to get access to your credit report unless you temporarily lift the freeze. Therefore, using a credit freeze may delay your ability to obtain credit. Credit freeze laws vary from state to state, but there is no cost anywhere in the country for freezing or unfreezing your credit file. You must separately place a credit freeze on your credit file at each credit reporting company. Please contact the three major credit reporting companies as specified above for more information.

3990 Freedom Circle, Santa Clara, California 95054


October is National Cybersecurity Awareness Month

StaySafeOnline has published the following weekly themes and topics for the month:

Week 1: Oct. 1­–5: Make Your Home a Haven for Online Safety

Every day, parents and caregivers teach kids basic safety practices ‒ like looking both ways before crossing the street and holding an adult’s hand in a crowded place. Easy-to-learn life lessons for online safety and privacy begin with parents leading the way. Learning good cybersecurity practices can also help set a strong foundation for a career in the industry. With family members using the internet to engage in social media, adjust the home thermostat or shop for the latest connected toy, it is vital to make certain that the entire household ‒ including children – learn to use the internet safely and responsibly and that networks and mobile devices are secure. Week 1 will underscore basic cybersecurity essentials the entire family can deploy to protect their homes against cyber threats.

Week 2: Oct. 8–12: Millions of Rewarding Jobs: Educating for a Career in Cybersecurity

A key risk to our economy and security continues to be the shortage of cybersecurity professionals to safeguard our ever-expanding cyber ecosystem. Raising the next generation of interested and capable cybersecurity professionals is a starting point to building stronger defenses. There are limitless opportunities to educate students of all ages – from high school into higher education and beyond – on the field of cybersecurity as they consider their options. In addition, veterans and individuals who are looking for a new career or re-entering the workforce, should explore the multitude of well-paying and rewarding jobs available. Week 2 will address ways to motivate parents, teachers and counselors to learn more about the field and how to best inspire students and others to seek highly fulfilling cybersecurity careers.

Week 3: Oct. 15–19: It’s Everyone’s Job to Ensure Online Safety at Work

When you are on the job – whether it’s at a corporate office, local restaurant, healthcare provider, academic institution or government agency ‒ your organization’s online safety and security are a responsibility we all share. And, as the lines between our work and daily lives become increasingly blurred, it is more important than ever to be certain that smart cybersecurity carries over between the two. Week 3 will focus on cybersecurity workforce education, training and awareness while emphasizing risk management, resistance and resilience. NCSA’s CyberSecure My Business will shed light on how small and medium-sized businesses can protect themselves, their employees and their customers against the most prevalent threats.

Week 4: Oct. 22–26: Safeguarding the Nation’s Critical Infrastructure   

Our day-to-day life depends on the country’s 16 sectors of critical infrastructure, which supply food, water, financial services, public health, communications and power along with other networks and systems. A disruption to this system, which is operated via the internet, can have significant and even catastrophic consequences for our nation. Week 4 will emphasize the importance of securing our critical infrastructure and highlight the roles the public can play in keeping it safe. In addition, it will lead the transition into November’s Critical Infrastructure Security and Resilience Month, which is spearheaded by the U.S. Department of Homeland Security.

Stay tuned to the ITS Twitter account (@SFSU_ITS) for more information on Cybersecurity Awareness Month!

The SF State Mobile App has an all new look

Your SF State experience, Persona-fied!

Information Technology Services (ITS) is excited to announce the latest release of the SF State Mobile App. User research provided the basis for this dramatic new look. The Mondrian design adds colorful tiles, bringing the high-demand and most popular features to the top. This allows users to be more active and engaged with the SF State campus juggling their busy schedules. Students (future or current), faculty, and staff will now have persona-lized highlighted features, which means a tailored experience of the app based on your on-campus role. 

Mobile app with square panels for navigation; female student in SF State attire

Haven't downloaded the SF State Mobile App yet? You're missing out! Download the SF State Mobile App for free from your device's app store by searching for "SF State Mobile". If you already have the SF State Mobile App installed on your mobile device, the new design will be pushed to your device automatically.

This redesign is the direct result of user feedback. Your opinion matters! Help us continue to improve the app so it meets your needs by providing feedback through the app's feedback option.

ITS’s Artificial Intelligence Chatbot launches! Chat Online with Alli!

Information Technology Services (ITS) is excited to announce the launch of Alli, our new Artificial Intelligence (AI) Chatbot. Alli is an online assistant designed to help you get answers to your IT questions at any time of day or night. Alli is expected to create service efficiencies and provide immediate response for customers.

When you go to the ITS website (, Alli will be in the lower right-hand area of your browser window.

ITS homepage with chatbot in lower right-hand corner. Need help? Chat with Alli.

Alli can provide you with information on how to change your password, how to connect to Wi-Fi, and other questions frequently asked of the ITS Service Desk staff.

Chatbot window. I'm Alli, the IT chatbot. I'm here to help you IT questions.

We encourage you to try Alli the next time you have a question for ITS. While Alli is in its infancy, it will continue to be developed and updated based on user feedback, which can be submitted within Alli itself. We look forward to hearing from you!

Alli was developed after ITS received a technology mini-grant through a Chancellor’s Office sponsored program to kick-start innovation experiments across the CSUs. This grant proposal sought to develop a Natural Language Processing Artificial Intelligence Chatbot. Thirty-two technology innovation proposals were submitted across the CSUs. The selection committee awarded grants to nine applicants/CSUs who each received a $10,000 grant sponsored by the Chancellor’s Office.

Don't Take the Bait


On October 30, 2017, ITS introduced SF State’s Information Security Awareness program for faculty and staff. The program consists of monthly security advisory training messages and phishing training exercises where simulated phishing messages are sent to employees. The launch of this campaign enabled Exchange users to see a Report Phishing icon in Outlook 2013 and 2016, or a Report Phishing link in Outlook Web Access (OWA).

Outlook Ribbon with Report Phishing icon

Outlook Web Access Report Phishing link


The goal for the next training exercise is to increase the report rate (reporting an email as a phishing attempt), and decrease the click rate (clicking on a message link within an email).


Some individuals clicked just to see what would happen. We recommend users report before clicking to receive confirmation that the email is a part of the training exercise.


Some individuals were unable to see the PhishMe Reporter icon due to older Outlook clients and configuration settings. Things to check in Outlook:

  • Ensure you are running Outlook 2013 or Outlook 2016 and have run Outlook updates (Help menu -> Check for Updates).
  • Make sure the Ribbon is enabled in the View menu.
  • Make sure the Reading pane is enabled in the View menu.

The ITS Service Desk is available to resolve these issues. Please contact for assistance. To learn more about Phishing, refer to our Security Advisory – Phishing page at

SF State Mobile App. Latest Version Released

Information Technology Services (ITS) is pleased to announce the latest release (version 2.6) of the SF State Mobile App. With student success and retention in mind, we have integrated the Campus Solutions Advising Center to enable Educational Opportunity Program advisers, who use tablet devices for both in office and remote advising, to more easily assist students.

As the fall semester approaches, with new students starting to arrive on campus, the app now incorporates links to many campus resources so students can access information and services while on-the-go, including Housing (includes move-in day info.), Bookstore, and the Print Shop. In addition, this release provides easy access to the CalFresh supplemental food program application as well as the ability to sign up for the SF State Food Pantry, a partnership between Associated Students and the SF-Marin Food Bank that was piloted last spring. 

To help new students better navigate campus, we have added indoor maps showing accessible entrances, elevators, stairs, and restrooms for the Student Services Building, the first two floors of the Administration Building, and J. Paul Leonard Library. More buildings will be added in future releases. 

ITS could not do this alone. We count on our campus partners to help prioritize, review, and test each mobile app release. We would like to thank members of the Mobile App Advisory Group: Gabriela Alvarenga, Jill Anthes, Brian Beatty, Avi Chandiramani, Doris Fendt, Heather Hall, Andrew Lok, Dilon Reynolds, Andrew Roderick, Elizabeth Smith, and Sameer Verma. We would also like to thank those that helped review and test some of the new features, including Arlene Bugayong from EOP and Frank Fasano and Russell Kilday-Hicks from Facilities. 

We encourage faculty and staff to help us improve the app by downloading and providing feedback through the app’s feedback option. The app is available for both Android and iPhone and is free to download from the App Store or Google Play by searching "SF State Mobile."

Technology innovation grant awarded to ITS for Artificial Intelligence Chatbot development

ITS received a technology mini-grant through a Chancellor’s Office sponsored program to kick-start innovation experiments across the CSUs for its proposal for developing a Natural Language Processing Artificial Intelligence Chatbot.  Thirty-two technology innovation proposals were submitted across the CSUs.   The selection committee awarded grants to nine applicants/CSUs who will each receive a $10,000 grant sponsored by the Chancellor’s Office. 
The AI Chatbot is expected to create service efficiencies and provide immediate response for IT customers. As an example, users can have a conversation with a Chatbot on how to change their password. The Chatbot will provide the users the steps to change their password. It can be used for repetitive questions that Service Desk staff gets frequent questions on.

Enrollment Management Technology (EMT) joins Information Technology Services (ITS)

On July 1, Enrollment Management Technology (EMT) technical staff joined Information Technology Services (ITS). The EMT team provides campus-wide support for Enrollment Management technologies such as OnBase and Campus Solutions and desktop support to Student Affairs and Enrollment Management (SAEM). The new and existing ITS team members are working hard to minimize impact to customers and critical services during the transition. If you have any questions or suggestions regarding this change please contact the SAEM Service Ambassador, Phil Stilson at or 415-338-1986.

Box at SF State Offers New Features for Departments

Information Technology Services has expanded the Box at SF State service to enhance department's experience on Box.  With Box at SF State Folders for Departments, users can easily share, collaborate and retain files related to their department.  This service provides simple and effective document management that individual Box at SF State users have become accustomed to using including mobile access, versioning, file restoration, online editing and external file sharing.

To learn more about each service, please visit the ITS File Storage Guide.  You can get started with Box at SF State Folders for Departments now by using this folders for departments request form.  If you have questions about these services, please contact the ITS Service Desk at 415.338.1420 or submit a service request.


Photo by Rafael Castillo under Creative Commons licenses

May 1, 2017 - Box at SF State Offers New File Storage and Collaboration Features for Departments

Information Technology Services has expanded the Box at SF State service to enhance department's experience on Box. With Box at SF State Folders for Departments, users can easily share, collaborate and retain files related to their department. This service provides simple and effective document management that individual Box at SF State users have become accustomed to using including mobile access, versioning, file restoration, online editing and external file sharing.

To learn more about each service, please visit the ITS File Storage Guide. You can get started with Box at SF State Folders for Departments now by using this folders for departments request form.  If you have questions about these services, please contact the ITS Service Desk at 415.338.1420 or submit a service request.


January 12, 2017 – Box at SF State Update

Information Technology Services (ITS) is pleased to announce that we will be rolling out an update to Box at SF State on January 12, 2017. The update includes a more streamlined interface and the integration of Office365 document tools. After the update you will be able to create and edit Microsoft Office documents (Word, PowerPoint, Excel) directly from the Box web interface.

To access Box at SF State, please visit More information is available in the Box at SF State File Sharing Guide

As always, if you have any questions or concerns, please contact the ITS Service Desk at 415.338.1420 or

Nov 22, 2016 – Downtown Center VoIP Telephone Migration Complete

Information Technology Services successfully migrated end-of-life Cisco VoIP phones (120 lines) at the SF State Downtown Center to a new NEC VoIP phone solution. The completion of this project, the migration of the NEC RDS telephone system to a NEC SV9500 (backup system), and the Library VoIP migration makes for three successful Telecom migrations this year.

If you have any questions or comments, please e-mail

Nov 14, 2016 – SF State Mobile App Launch

Information Technology Services had a successful Mobile App Launch resulting in more than 1,800 new downloads of the app.

The new app features integration with Campus Solutions and allows students to search for, add, drop, and swap classes as well as view grades and edit their personal information. More information about the app can be found at

The SF State Mobile app is available today for both Android and iPhone and is free to download from the Apple App Store or Google Play by searching “SF State Mobile.”

If you have any questions or comments, please e-mail

September 12, 2016 - SF State Mobile App Release

ITS is pleased to announce the latest release of the SF State Mobile app. This release features integration with Campus Solutions and will allow students to search for, add, drop, and swap classes as well as view grades and edit their personal information. In addition, the app also boasts a fresh new look and a more user friendly navigation.

The SF State Mobile app is available today for both Android and iPhone and is free to download from the App Store or Google Play by searching “SF State Mobile”. More information about the app can be found at:

If anyone has any questions or would like provide feedback about the app, please e-mail

Aug. 16, 2016 - Network Access Control (NAC) in public spaces

On August 16, 2016, Network Access Control (NAC) will start requiring devices that connect to the campus wired network in public spaces to authenticate. Current employees will use their SF State ID and password to login. NAC will not affect classrooms, labs, or offices. NAC is needed to resolve an audit finding that identified access control was missing from wired outlets in public spaces.

Users of wired devices in public spaces will need to install software to configure their computer to prompt for login credentials. The software can be installed in advance, or from a Web page browsers will be re-directed to when connecting to a wired network connection that uses NAC. The software requires administrator access to install.

For more information about NAC, including a list of affected locations, please visit:

If you have any questions or need assistance please contact the ITS Service Desk at or 415/338-1420.

August 12, 2016 - SF State Global Login / Shibboleth Upgrade

Information Technology Services (ITS) will upgrade the SF State Global Login used by Single-sign-on (SSO) from Shibboleth Identity Provider (IdP) version 2 to 3 on August 12, 2016 at 7:30am (previously scheduled on August 15). The upgrade is necessary for SF State’s Shibboleth Identity Provider to receive patches and security updates.

UPDATE: Following the upgrade some users are seeing a Single-sign-on (SSO) Global Login Error when they try to access SF State services that use Shibboleth. This is caused by cached browser data and can be resolved by clearing the browser cache. Instructions to clear browser cache can be found here:

If you have any questions or need assistance please contact the ITS Service Desk at or 415/338-1420.