ITS Alerts

Overview:

From Friday, February 12, 2021 at 8:00 p.m. – Saturday, February 13, 2021 at 8:00 a.m., ITS will update the password of the Kerberos Service account in the Campus Active Directory. The Kerberos Service account manages access in Active Directory, and periodic updates help maintain the security of Active Directory.

What can you expect:

Users should be able to continue to authenticate. No action is required from users.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, June 12, 2021 from 6:00 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.

What can you expect:

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. 



Overview:

ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, February 13, 2021 from 6:00 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.

What can you expect:

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

There is a known issue intermittently impacting users trying to connect to email. Microsoft is aware of the issue and working to fix it. This is affecting all Microsoft email connections, not just SF State.

What can you expect:

Users may notice lost connections to email.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

A critical Oracle patch will be applied on ATLSPROD and IRDMPRD database starting on Friday, February 19, 2021. These critical security updates are being applied to ensure our data remains protected. The maintenance will be from Friday, February 19, 2021 at 5:00 p.m. to Saturday, February 20, 2021 at 5:00 p.m. There will be an interruption to all services that connect to the Oracle databases while the patch is being applied.

What can you expect:

The following applications and services will not be available during patching: 

  • Bitbucket – ITS
  • WebFocus reporting services - Dept of IR

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS is making updates to OnBase to begin to align with campus accounts. As the first step, ITS is updating your OnBase logon name to your SF State ID. Your OnBase password will not be changed.

What can you expect:

ITS will work with campus units to schedule exact cutover dates and send you an email notification when your logon cutover date has been selected. After your account has been updated, you will need to use your SF State ID to log in to OnBase. Your OnBase password will remain the same.

This change is in preparation for integrating OnBase accounts with campus Active Directory, which will enhance security for the OnBase system and reduce account management overhead.

Support:

If you experience password issues after migration, please submit a password reset request through ServiceNow's OnBase Order Guide.

https://sfsu.service-now.com/sp?id=sc_cat_item_guide&sys_id=55c237c2dbeca410c4201021399619d6



Overview:

On Monday, February 1, 2021 from 10:00 p.m. – 10:30 p.m., ITS will be decommissioning the live.sfsu.edu website redirect. For Office 365 email services, please go directly to the Microsoft site at https://outlook.office365.com.

What can you expect:

Users who have live.sfsu.edu bookmarked will need to update their browser bookmark to https://outlook.office365.com.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

A critical Oracle patch will be applied to the FPPRD & FWPRD databases starting on Friday, February 19, 2021. These critical security updates are being applied to ensure our data remains protected. The maintenance will be from Friday, February 19, 2021 at 5:00 p.m. through Sunday, February 21, 2021 at 5:00 p.m.

There will be an interruption to all services that connect to the Oracle databases while the patch is being applied.

What can you expect:

The following applications and services will not be available during patching:​​

  • Cash Offset for GL
  • CFS Crosswalk
  • Change Oracle Account Password
  • CSU Accounting Line for GL
  • Gator pass
  • Independent Contractor for Auxiliary
  • Prorate
  • Registration Appeal
  • Scheduled Jobs for Cashnet
  • Short-term loan

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

On Friday, March 12, 2021 from 8:00 p.m. – midnight, ITS will be applying software updates for the campus Wi-Fi services that follow vendor recommendations to maintain security of the services. This is the first part of a 2 -step software update process.

What can you expect:

Due to redundancy of the campus Wi-Fi infrastructure, no impact is expected to Wi-Fi authentication services.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

The SF State Faculty.sfsu.edu server will undergo a scheduled maintenance on Friday, March 12, 2021 from 10:00 p.m.-10:30 p.m. The purpose of this maintenance is to upgrade the operating system and increase security.

What can you expect:

The websites hosted on faculty.sfsu.edu will be unavailable Friday, March 12, 2021 from 10:00 p.m.-10:30 p.m.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.