ITS Alerts

Overview:

ITS is continuing to work to improve email security, and to combat email phishing that is rampaging in Higher Ed.

As part of our Office 365 licensing, we have an advanced security feature called SafeLinks, which scans URLs (links) embedded in the email and blocks those identified as malicious.

What can you expect:

Once the SafeLinks feature is enabled, you might notice that some URLs contained in an email message have been rewritten and have a new hyperlink address starting with https://nam10.safelinks.protection.outlook.com/. This is part of how the feature works and does not indicate suspicious activity, nor does it change the behavior of the links except when they are identified by Microsoft as being malicious. Links that are deemed malicious will present a security warning to the user instead of following the link to the destination URL.

While this feature is going to provide an additional level of security, there is nothing that is 100% guaranteed to block phishing attempts. Please continue to remember not to click on suspicious links or links you do not trust.

More about SafeLinks:

https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/safe-links?view=o365-worldwide

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

The SF State Web portal (gateway.sfsu.edu) will undergo a scheduled maintenance on Thursday, May 27, 2021 from 10:00 p.m. - midnight. The purpose of this maintenance is to update the SSL certificate that secures the browsing communication. This will allow for secure web browsing when accessing SF State web applications.

What can you expect:

During this maintenance, there will be a brief interruption in accessing the gateway.sfsu.edu web portal.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS will be performing a maintenance on webapps.sfsu.edu and 2fa.sfsu.edu on Thursday, June 3, 2021 from 10:00 p.m. - 10:30 p.m. During this timeframe services on webapps.sfsu.edu and 2fa.sfsu.edu will not be accessible. This maintenance will improve the security posture of the services.

What can you expect:

During this maintenance, users may not be able to access the following services:

  • 2fa.sfsu.edu
  • Academic Senate Voting
  • CEL Shopping Cart
  • Class Schedule
  • Email Account Services
  • Exchange Distribution Group'
  • Footprints Agent
  • Grade Exceptions
  • Parking Permit Applications
  • Password Change / Reset
  • Pre-Requisite Roster
  • Security Groups Management
  • Senate Voting
  • SF State ID lookup
  • University Calendar
  • Zeus Test

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

For resolving the class enrollment issue, starting at 7:30 p.m., Campus Solutions will undergo a rolling restart of its application server infrastructure. This will be done to minimize the impact experienced by students currently enrolling in classes.

What can you expect:

There may be a possible disruption of your Campus Solutions online session during this period. If you do experience a disruption, please log off and then log back in.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS is currently investigating a Campus Solutions issue involving enrolling in classes. We will provide periodic updates on our progress. We hope to have a resolution to the problem soon.

What can you expect:

Students attempting to use an add code for enrolling in classes may encounter error messages. We ask that they please wait until we resolve the issue before resuming their enrollment.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS will be performing emergency maintenance on gp.sfsu.edu on Friday, May 21, 2021 from 5:00 p.m. - 7:00 p.m. During this timeframe services on gp.sfsu.edu will not be accessible. The change will clear up various reported GlobalProtect issues.

What can you expect:

After the maintenance, when you log in to GlobalProtect you will receive a message asking if you want to downgrade your GlobalProtect Client. Select Yes.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS will be performing emergency maintenance on gateway.sfsu.edu on Tuesday, May 18, 2021 from 10:00 p.m. - 10:30 p.m. During this timeframe services on gateway.sfsu.edu will not be accessible.

What can you expect:

The SF State Gateway will be unavailable on Tuesday, May 18, 2021 from 10:00 p.m. - 10:30 p.m.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS will release a redesigned SF State Gateway portal for soft launch preview on May 7, 2021. The new features and modern clean design of the redesigned SF State Gateway will help engage users, and the update to the back end will greatly improve the portal experience.

What can you expect:

There will be no interruption in the SF State Gateway application since there is a new site for the redesigned Gateway.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0. The downtime will occur on Friday, April 30th from 8:00 p.m. to midnight while the Chancellor's Office works to apply maintenance pack upgrade. This maintenance will provide Updates to COVID-19 report logic, Cal State Apply mid-cycle updates, and Enhancement to CSU Fully Online student center.

What can you expect:

Both Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window. Affected applications include:

  • E-Trac
  • CEL Quick Admit
  • Gator Scheduler

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS will disable the legacy RC4 encryption on Campus Active Directory Domain Controllers on Friday, May 7, 2021 from 6:00 p.m. – 6:30 p.m. RC4 encryption is considered insecure and Microsoft recommends disabling it.

What can you expect:

Legacy applications and devices with Operating Systems Windows Vista and MacOS 10.12 or earlier versions will not be able to use Campus Active Directory or Departmental Shares.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.