ITS Alerts

Overview:

A security encryption update will be applied on the OIMPRD database starting on Friday, July 2, 2021. The update will be to require encryption of AES256. This security enhancement is being applied to ensure our data remains protected. The maintenance will be on Friday, July 2, 2021, 5:00 p.m. - 9:00 p.m. There will be an interruption to all services that connect to the Oracle databases while the update is being applied.

What can you expect:

The following applications and services will not be available during patching:

  • The Oracle Identity Manager (OIM) Provisioning system

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

A critical Oracle patches will be applied on the PROD & OBPRD databases starting on Friday, June 18, 2021. These critical security updates are being applied to ensure our data remains protected. The maintenance will be from Friday, June 18, 2021 at 5:00 p.m. to Sunday, June 20, 2021 5:00 p.m. There will be an interruption to all services that connect to the Oracle databases while the patch is being applied.

What can you expect:

The following applications and services will not be available during patching: 

  • Academic Senate Voting
  • CEL Shopping Cart
  • Class Schedule
  • Data refresh for HR_INTERFACE object
  • Data refresh for OneCard
  • Data refresh for some OnBase MVs
  • Directory Search
  • Email Account Services
  • Grade Exceptions
  • MV refresh for Academic Technology
  • MV refresh for Follett Bookstore
  • MV refresh for usage of Web Team such as those Class Roster objects
  • OnBase application
  • Password Change / Reset
  • Pre-Requisite Roster
  • SF State ID lookup
  • Short Term Loan
  • University Calendar
  • Zeus Test

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

Information Technology Services (ITS) will install a new security feature to the Online CEL Shopping Cart during the scheduled maintenance window on Friday, June 18, 2021 from 8:00 p.m. – midnight. This feature will prevent bot-like transactions.

What can you expect:

Campus Solutions (CS) may not be available during the maintenance window. Affected applications include:

  • CEL Quick Admit 
  • Class Schedule
  • Gator Scheduler 
  • Student Center

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS will decommission the sdn.sfsu.edu server on Thursday, June 24th, 2021, at 9:00 a.m. The server was previously used to host downloadable software, which can now be done through other services such as Box and SCCM.

What can you expect:

Users will no longer be able to access https://sdn.sfsu.edu after Thursday, June 24th, 2021.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

An update to the encryption requirement for Oracle Databases FWPRD & FPPRD will be applied on Friday, June 25, 2021. This security enhancement is being applied to ensure our data remains protected. The maintenance will be from Friday, June 25th from 5:00 p.m. - 9:00 p.m. There will be an interruption to all services that connect to the Oracle databases while the update is being applied.

What can you expect:

The following applications and services will be interrupted during the update:​​

  • Cash Offset for GL
  • CFS Crosswalk
  • Change Oracle Account Password
  • CSU Accounting Line for GL
  • Gator Pass'
  • Independent Contractor for Auxiliary
  • Prorate
  • Registration Appeal
  • Scheduled Jobs for Cashnet
  • Short Term Loan

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

A security encryption update will be applied on the ATLSPROD and IRDMPRD databases starting on Friday, June 25, 2021. This security enhancement is being applied to ensure our data remains protected. The maintenance will be on Friday, June 25, 2021, from 5:00 p.m. to 9:00 p.m. There will be an interruption to all services that connect to the Oracle databases while the update is being applied.

What can you expect:

The following applications and services will not be available during patching: 

  • Bitbucket – ITS
  • WebFocus reporting services – Dept. of IR

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

SF State Web Application services will undergo a scheduled maintenance on Thursday, June 17, 2021 from 10:00 p.m. - midnight. The purpose of this maintenance is to update the SSL certificate that secures the browsing communication. This will allow for secure web browsing when accessing SF State web applications.

What can you expect:

During this maintenance, users may not be able to access the following services:

  • Academic Senate Voting
  • CEL Shopping Cart
  • Class Schedule
  • Email Account Services
  • Exchange Distribution Groups
  • Footprints Agent
  • Grade Exceptions
  • Parking Permit Applications
  • Password Change / Reset
  • Prerequisite Roster
  • Security Groups Management
  • Senate Voting
  • SF State ID lookup
  • University Calendar
  • Zeus Test

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

The SF State Web Application server (webapps.sfsu.edu) will undergo a scheduled maintenance on Friday, June 4, 2021 from 10:00 p.m. to 10:20 p.m. The purpose of this maintenance is to reset the database password for the applications that run on the SF State Web Application server (webapps.sfsu.edu).

What can you expect:

During this maintenance, users will not be able to access webapps.sfsu.edu, which provides services including the following:

  • 2FA Bypass Code Request
  • Academic Senate Voting
  • CEL Shopping Cart
  • Class Schedule
  • Email Account Services
  • Grade Exceptions
  • Password Change / Reset
  • People Directory Search
  • Pre-Requisite Roster
  • SF State Gateway
  • SF State ID lookup
  • Short Term Loan
  • University Calendar
  • Zeus Test

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

A critical Oracle patch will be applied on the OIMPRD and IRDMPRD databases starting on Friday, June 4, 2021. These critical security updates are being applied to ensure our data remains protected. The maintenance will be from Friday, June 4, 2021 at 5:00 p.m. to Sunday, June 6, 2021 at 5:00 p.m. There will be an interruption to all services that connect to the Oracle databases while the patch is being applied.

What can you expect:

The following applications and services will not be available during patching: 

  • The Oracle Identity Manager (OIM) Provisioning system
  • WebFocus reporting services - Dept of IR

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS will perform maintenance on faculty.sfsu.edu and sdn.sfsu.edu on Thursday, June 10, 2021 from 10:00 p.m. - 10:30 p.m. During this timeframe services on faculty.sfsu.edu and sdn.sfsu.edu will not be accessible. This maintenance will improve the security posture of the services.

What can you expect:

faculty.sfsu.edu and sdn.sfsu.edu will be unavailable on Thursday, June 10, 2021 from 10:00 p.m. - 10:30 p.m.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.