ITS Alerts

Overview:

ITS will be migrating the campus wireless infrastructure on Friday, June 14, 2019 from 10:00 p.m. to Saturday, June 15, 2019 at 6:00 a.m. This migration is Initiated by the Chancellor Office. ArubaOS v8.x is the newly-recommended version for CSU campuses and is ready to migrate the current ArubaOS v6.x infrastructure to v8.x. As a result of this migration, we will have a new, scalable wireless infrastructure.

What can you expect:

Campus wireless services (SFState and eduroam) and guest wireless services (SFStateGuest and rentdtc) will be unavailable during maintenance hours.

Support:

If you experience issues or have questions, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

The OnBase Production environment will be unavailable due to maintenance and security updates from 5:00 p.m. on Friday, June 7, 2019 through 6:00 p.m. Sunday, June 9, 2019. This maintenance will provide increased security and compatibility in the OnBase Production environment.

What can you expect:

The OnBase Production environment will be unavailable during the maintenance window. Once the maintenance is complete, all OnBase users will be required to use SF State’s VPN with Two-Factor Authentication (2FA) per the Chancellor’s Office Security Policy.

See the VPN Guide to set up VPN:

https://its.sfsu.edu/guides/vpn

See the Two-Factor Authentication (2FA) Guide to set up 2FA:

https://its.sfsu.edu/guides/2fa

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

Users are currently unable to access Concur. The issue is affecting Concur across other CSU campuses. The Chancellor’s Office has been notified and is working with Concur to troubleshoot.

What can you expect:

Users are unable to access Concur. An update will be sent when available.

Support:

If you experience issues or have questions, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS is retiring the OnBase 13 Production environment on Friday, May 24, 2019 at 10:00 a.m. and upgrading OnBase 13 users to OnBase 16. This update includes Web access, Unity client access, and Thick client (scanning station) access. This will standardize our OnBase client versions, enable future improvements to OnBase, and optimize OnBase support for the entire campus.

What can you expect:

  • OnBase 13 Unity Client - ACTION REQUIRED

Any user still using an OnBase 13 Unity client on May 24 or thereafter must log in to OnBase using their primary client to ensure they receive the OnBase 16 Unity client update.

If you wish to upgrade before May 24, please click this link to download the OnBase 16 Unity client: https://ob16-unt01.ad.sfsu.edu/UnityClientOnBase 16 PRD Unity v1.0.0/UnityClientOnBase 16 PRD Unity v1.0.0.application.

  • OnBase 16 Thick Client (Scanning Workstations)

The ITS Service Desk will come to the scanning workstations and upgrade the OnBase Thick Client prior to the cutover date.

  • OnBase 13 Web Client

The same shortcut/URL (https://onbase.sfsu.edu) will now be the OnBase 16 Web client.

If you are already using the OnBase 16 client, access to the Production environment will not be impacted.

Support:

If you encounter any errors in this process, or believe you need the upgrade prior to 5/24/2019, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

In an effort to increase security and provide better protection to critical systems, all CSU campuses are implementing two-factor authentication (2FA) for access to Common Financial System (CFS). Once it’s enabled at SF State, CFS users will be required to complete a second verification step, in addition to their SF State User ID and password (login credentials) when signing in to CFS. The date of the change is scheduled for May 15, 2019 at 10:00 p.m. ITS has been actively working with CFS users to prepare them for this change.

Please see the Two-Factor Authentication (2FA) Guide for additional information:

https://its.sfsu.edu/guides/2FA

What can you expect:

CFS users will be required to complete a second verification step when signing in to CFS beginning May 15, 2019 at 10:00 p.m.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

The ITS Telecom team’s telephone service provider, DTC, will be performing maintenance on the Housing Office phone system on Friday May 17, 2019 from 5:00 a.m. – 7:15 a.m. The phone system serving the Housing Office requires maintenance to correct a problem with the phone system’s backups. During the maintenance window, the system will be placed into a service mode that will allow phone services to continue. The purpose of this maintenance is to maintain current backups.

What can you expect:

No service impact is expected; however, there is a chance that if the secondary system develops other trouble that phone services would be interrupted.

Support:

 If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

SF State Global Login service (https://idp.sfsu.edu) will undergo a scheduled maintenance on Friday, May 10, 2019 from 10:00 p.m. – 11:00 p.m. The purpose of this maintenance is to upgrade the server hardware running the SF State Global Login page. This will improve the performance of the SF State Global Login services.

What can you expect:

We do not expect any impact to users.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

In an effort to clean up the San Francisco State University email system and comply with security best practices, ITS will de-provision @sfsu.edu email accounts for all departed employees on Thursday, May 9, 2019, from 11:00 a.m. – 11:30 a.m. ITS will retroactively de-provision accounts for those employees who have already departed. Going forward, ITS will de-provision accounts on an ongoing basis for employees who depart.

Our process has been to only de-provision @sfsu.edu individual email accounts for SF State staff and community members. ITS has created a new automated process to de-provision @sfsu.edu individual email accounts for all departed SF State employees (including staff and faculty) and community members. This new process will help ensure that only accounts associated with a valid user (e.g., current employee or individual with a current affiliation) remain active. In addition, this will reduce the risks associated with unused email boxes; we are subject to Public Records Act requests and those can include all email boxes, regardless of the status of the employee.

In addition, graduated students’ email accounts will be transitioned from @sfsu.edu email accounts to @mail.sfsu.edu alumni email accounts.

What can you expect:

Departed employees, including previous staff, faculty, and community members, will no longer have access to their email after the de-provisioning process completes. 

Graduated students’ email accounts will be transitioned into new email accounts that will end in @mail.sfsu.edu. Graduated students will need to change their @sfsu.edu email address in their email clients to @mail.sfsu.edu.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS will upgrade Departmental File Shares Service (s.sfsu.edu, or s-drive) and Secure Departmental File Shares Service (sec.sfsu.edu, or sec-drive) with new equipment from Friday, May 24, 2019 at 11:30 p.m. through Saturday, May 25, 2019 at 2:30 a.m. The upgrade will provide expanded storage capacity, better performance, and improved security.

What can you expect:

During the maintenance window, users will be unable to access their files stored on Departmental File Shares (s.sfsu.edu, or s-drive) and Secure Departmental File Shares (sec.sfsu.edu, or sec-drive).

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

The Campus Solutions (CS) PeopleTools 8.56 Upgrade, a project mandated by the Chancellor’s Office, allows SF State to continue using CS (i.e., the CSU student information system) on its updated application software. The upgrade puts SF State in the position to deliver better computing solutions to the campus. The upgrade to our production environments will begin Friday, May 24th at 4:00 p.m. and will go live on Tuesday, May 28th at 8:00 a.m.

What can you expect:

Any application that accesses PeopleSoft Campus Solutions and Human Resources directly will not be functional for the duration of the upgrade window.

IMPORTANT: Spring 2019 grading functionality will not be available during the upgrade window.

Any application which obtains/sends information to Campus Solutions and/or Human Resources may be impacted. An exception to this advice is Blackboard Connect, iLearn, and Microsoft Exchange email, which will be available for use during the PeopleTools upgrade window. Therefore, it is advised not to access the following potentially impacted applications during the upgrade period:

Name Category Audience
Advisee's Academics (Advisor) SF State Mobile App Advisor
Advisee's General Info (Advisor) SF State Mobile App Advisor
Advisee's Student Center (Advisor) SF State Mobile App Advisor
Advisee's Transfer Credit (Advisor) SF State Mobile App Advisor
View Advisee (Advisor) SF State Mobile App Advisor
AD account provisioning Integrations & Processes All
CEL Shopping Cart Web App All
Class Schedule Web App All
Email Account Services Web App All
ID Lookup by ssn and dob Web App All
Lookup user by ID or Email Web App All
Parking Permit Web App All
Password Change using old password Web App All
Password Reset by reset code Web App All
Password Reset without reset code or old password Web App All
People Directory SF State Gateway All
SSO Access to CS SF State Gateway All
Affiliation update for CEL student Integrations & Processes CEL Student
Academic Senate Voting Web App Faculty
Class roster (Faculty) SF State Mobile App Faculty
Class Schedule (Faculty) SF State Mobile App Faculty
Grade exception email reminder Integrations & Processes Faculty
Grade Roster (Faculty) SF State Mobile App Faculty
Grade Exceptions Web App Faculty & Registrar & AOC
ZEUS Test for Administrator Web App Faculty & Testing Center Staff
AUX BS/IS Report Web App Fiscal Affairs Staff
Auxiliary Membership Registration Web App Fiscal Affairs Staff
Delegation of Signature Authority Web App Fiscal Affairs Staff
Nuvision Request Center Web App Fiscal Affairs Staff
Prorates Web App Fiscal Affairs Staff
Prorates Accounting Service Fee (ASF) Web App Fiscal Affairs Staff
Prorates Workers Comp Web App Fiscal Affairs Staff
Reg Appeal Web App Fiscal Affairs Staff
Short Term Loan for Administrator Web App Fiscal Affairs Staff
Short Term Loan for Super Administrator Web App Fiscal Affairs Staff
Sodexo Web App Fiscal Affairs Staff
Authentication Administration (Admins generate reset codes) Web App HR & Registrar Staff
ALI Online Application (New student) SF State Mobile App New Student
CEL Quick Admit (New student) SF State Mobile App New Student
Parking Permit for Administrator Web App Parking Admin
Process Prorate Web App Staff
Prorates Copy Web App Staff
Prorates NDI / IDL / UI Web App Staff
Affiliation update for non-student Integrations & Processes Staff & Faculty
Automatic Email generation for non-student Integrations & Processes Staff & Faculty
Benefits SF State Gateway Staff & Faculty
Exchange Distribution Group Web App Staff & Faculty
Pre-requisite Roster SF State Gateway Staff & Faculty
SSO Access to HR SF State Gateway Staff & Faculty
Affiliation update for student Integrations & Processes Student
Automatic Email generation for student Integrations & Processes Student
Names Changes (Student) SF State Mobile App Student
PayNow SF State Mobile App Student
Short Term Loan Web App Student
Transfer Credit Report (Student) SF State Mobile App Student
ZEUS Test Web App Student
Unixlab Integrations & Processes Student & Faculty
Accept my Financial Aid Award (Student) SF State Mobile App Students
Account Activity (Students) SF State Mobile App Students
Account Summary (Students) SF State Mobile App Students
Add Class (Students) SF State Mobile App Students
Addresses (Students) SF State Mobile App Students
Charge Due (Students) SF State Mobile App Students
Class Schedule (Students) SF State Mobile App Students
Class Search (Students) SF State Mobile App Students
Degree Progress Report (Student) SF State Mobile App Students
Drop Class (Students) SF State Mobile App Students
Email Addresses (Students) SF State Mobile App Students
Emergency Contact (Students) SF State Mobile App Students
Enrollment Dates (Student) SF State Mobile App Students
Grades (Students) SF State Mobile App Students
Holds (Students) SF State Mobile App Students
Payment History (Students) SF State Mobile App Students
Phone Numbers (Students) SF State Mobile App Students
Swap Class (Students) SF State Mobile App Students
To Dos (Students) SF State Mobile App Students
View my Enrollment Verification (Student) SF State Mobile App Students
View my Financial Aid Account Summary (Student) SF State Mobile App Students
View my Transcripts (Student) SF State Mobile App Students

 

Support:

If you experience issues or have questions, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.