ITS Alerts

Overview:

Box has resolved most of the issues and nearly all Box services are back to an operational state.

What can you expect:

Nearly all Box services are available. Please check status.box.com if you continue to have issues.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

Box is currently investigating an issue with Box services.

What can you expect:

Some Box services are currently unavailable. You can check Box status at https://status.box.com/. ITS will send updates as available.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

Due to a recent security advisory from Cisco, SF State’s campus Cisco AnyConnect Mac client software will be upgraded to the recommended version 4.9.00086 on Wednesday July 8, 2020 at noon.

What can you expect:

The Cisco AnyConnect client software on Mac users’ computers will be updated automatically upon successful login to AnyConnect.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

Students' OneCard photos will be imported into Campus Solutions (CS) for display to designated staff, faculty and advisors.

What can you expect:

Student photos will be displayed in the following areas:

  • Advisee Student Center
  • Faculty Class Roster
  • Self-Service Student Center

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

The SF State Web Application server (webapps.sfsu.edu) will undergo a scheduled maintenance on Thursday, July 9, 2020 10:00 p.m. to 10:20 p.m. The purpose of this maintenance is to reset the database password for the applications that run on the SF State Web Application server (webapps.sfsu.edu).

What can you expect:

During this maintenance, users will not be able to access webapps.sfsu.edu, which provides services including the following:

  • Academic Senate Voting
  • CEL Shopping Cart
  • Class Schedule
  • Email Account Services
  • Exchange Distribution Group
  • Grade Exceptions
  • Password Change / Reset
  • People Directory Search
  • Pre-Requisite Roster
  • Security Groups Management
  • Senate Voting
  • SF State ID lookup
  • Short Term Loan
  • University Calendar
  • Zeus Test

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

The OnBase Production environment will be down for maintenance from 6:00 p.m. - 10:00 p.m. on July 10, 2020. This maintenance will provide increased security and compatibility in the OnBase Production environment.

What can you expect:

The OnBase Production environment will be unavailable during the maintenance window. If you experience scanning issues on or after July 10, please contact service@sfsu.edu.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

Critical Oracle patches will be applied on the OBPRD database starting on Friday, July 10, 2020. These critical security updates are being applied to ensure our data remains protected. The maintenance will be from Friday, July 10, 2020 at 5:00 p.m. to Saturday, July 11, 2020 at 5:00 p.m. There will be an interruption to all services that connect to the Oracle databases while the patch is being applied.

What can you expect:

The following applications and services will not be available during patching: 

  • OnBase application

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0. The downtime will occur on Friday, July 10, 2020 from 8:00 p.m. to midnight while the Chancellor's Office works to apply maintenance pack upgrade. This upgrade will provide:

  • Bug fix in Advisor Center and Student Services Center
  • Financial Aid database reporting updates
  • New file mapping for ACT and TOEFL test scores
  • Update to allow data transmission to CalPERS

What can you expect:

Both Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window. Affected applications include:

  • Accept Admission Offer
  • CEL Quick Admit
  • E-Trac
  • Gator Scheduler

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

Due to a recent security advisory from Cisco, SF State’s campus Cisco AnyConnect Mac client software will be upgraded to the recommended version 4.9.00086 on Friday July 10, 2020 from 10:00 p.m. – 11:00 p.m.

What can you expect:

The Cisco AnyConnect client software on Mac users’ computers will be updated automatically upon successful login to AnyConnect.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

Critical Oracle patches will be applied on PROD database starting on Friday, June 26, 2020. These critical security updates are being applied to ensure our data remains protected. The maintenance will be from Friday, June 26, 2020 at 5:00 p.m. to Saturday June 27, 2020 at 5:00 p.m. There will be an interruption to all services that connect to the Oracle databases while the patch is being applied.

What can you expect:

The following applications and services will not be available during patching:

  • Academic Senate Voting
  • CEL Shopping Cart
  • Class Schedule
  • Data refresh for HR_INTERFACE object
  • Data refresh for OneCard
  • Data refresh for some OnBase MVs
  • Directory Search
  • Email Account Services
  • Grade Exceptions
  • MV refresh for Academic Technology
  • MV refresh for Follett Bookstore
  • MV refresh for usage of Web Team such as those CR objects
  • Password Change / Reset
  • Pre-Requisite Roster
  • SF State ID lookup
  • Short Term Loan
  • University Calendar
  • Zeus Test

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.