ITS Alerts

Overview:

On Wednesday, August 14, 2019 at 5:00 p.m. the ITS Systems Team will update a setting in Outlook to direct messages from user’s Quarantine to Junk folder. This is a highly-requested change and reflects users’ observations that Quarantine is not effective. This change will improve a user’s ability to manage mail delivery for messages traditionally quarantined.  By default, email addresses in your Outlook contacts are treated as safe senders and will never be marked as Junk. After the update, users will be allowed to easily modify their Safe Senders list to set legitimate messages to go to their Inbox instead of to Junk.

What can you expect:

Following this change, you will see less email in your Quarantine list and more email routed to your Junk folder. You are encouraged to review and manage your Junk folder email through Outlook. Emails in the Junk folder shall auto-delete after 30 days.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

A fix was applied by the Chancellor's Office last night, 8/5/2019, for the Campus Solutions Class Roster page in Faculty Center issue. After ITS' review, it has been determined that the problem remains. ITS has reached out to the Chancellor's Office for further assistance.

What can you expect:

Faculty cannot view their class roster until the problem is resolved. ITS continues to work actively with the CO in order to resolve the problem as quickly as possible.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

The Campus Solutions Class Roster page in Faculty Center is down. Information Technology Services has identified the problem and developed a fix for it. ITS will submit an emergency request to the Chancellor's Office (CO) this afternoon to install this fix tonight.

What can you expect:

Faculty will be able to see their Class Roster Tuesday morning, August 6, 2019.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

The Campus Solutions Class Roster page in Faculty Center is not working. Information Technology Services is actively looking into the issue.

What can you expect:

Faculty cannot view their class roster until the problem is resolved.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

SF State will be undergoing a system change to replace the existing backend OneCard system. This will improve the student experience by providing the latest in self-service features. In addition, the system upgrade will provide increased security and reliability for students as well as other campus stakeholders.

What can you expect:

During the 24-hour downtime, Gator Dollar transactions including deposits and payments (parking, copying, and select campus vendors) will not be available. In addition, Meal Plan transactions will be handled manually by Sodexo. Card issuance services will be suspended all of Monday the 29th and will resume at 2:00 p.m. on Tuesday. All services should resume by 2:00 p.m., Tuesday, July 30th, 2019.

Support:

If you have any questions, please contact the OneCard Office at onecard@sfsu.edu or call (415) 338-3619.



Overview:

The SF State Web Application server (webapps.sfsu.edu) will undergo a scheduled maintenance on Tuesday, July 30, 2019 from 10:00pm to 10:20pm. The purpose of this maintenance is to reset database password for the applications that run on the SF State Web Application server (webapps.sfsu.edu).

What can you expect:

During this maintenance, users will not be able to access webapps.sfsu.edu, which provides services including the following:

  • Academic Senate Voting
  • CEL Shopping Cart
  • Class Schedule
  • Email Account Services
  • Grade Exceptions
  • Parking Permit Applications
  • Password Change / Reset
  • Pre-Requisite Roster
  • Security Groups Management
  • SF State ID lookup
  • University Calendar
  • Zeus Test

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

 All services housed in the ITS data center have been restored, including the main campus and Tiburon phone lines. ITS is responding to residual issues as we are made aware of the same.

What can you expect:

All services should be functioning as expected.

Support:

If you experience technology service related issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or call 415-338-1420.



Overview:

Staff from Belfor Restoration Services, Facilties Services, and ITS worked through the night to remove water from the data center. Critical applications such as Campus Solutions, HRMS, CFS, email, infrastructure (systems and network) and cloud services are currently available.

What can you expect:

As of 9:00am, the following services are currently unavailable:

  • Inbound and outbound calls to and from main campus and Tiburon
  • Analog phones including courtesy phones, elevator phones and fax
  • US Bank ATM in Village C

Support:

If you experience technology service related issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or call 415-338-1420.



Overview:

Due to a broken water pipe, water is leaking into the campus data center.  ITS will be shutting down the data center to mitigate impact to the infrastructure.

What can you expect:

Mission-critical services will failover to the Disaster Recovery (DR) site, however some services will be unavailable, this may include campus internet and phones.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS will upgrade from Oracle 11g to 12c from Friday 7/19/2019 at 5:00 p.m. through 7/21/2019 11:59 p.m.  This upgrade will improve security and restrict network access to Oracle databases. Moving to a virtual environment will also speed up and simplify recovery of Oracle databases.

What can you expect:

Applications connected to the Oracle database will be unavailable during the maintenance window. Additionally, system application owners must reconfigure the application to connect to the Oracle 12c database. System application owners will be contacted directly for this. Affected applications and services include:

  • Academic Senate Voting
  • Account services
    • New accounts provisioning
    • Password change services and password reset
    • Email Account Self-Services
    • Exchange Distribution and Security Groups Management
    • User ID lookup
  • Benefits
  • Cash Offset for GL
  • CEL Shopping Cart
  • CFS BI
  • CFS Crosswalk
  • Class Schedule
  • CSU Accounting Line for GL
  • Gator Pass
  • Grade Exceptions
  • Independent Contractor for Auxiliary
  • Onecard Online Agreement
  • Oracle Forms
  • Parking Permit Online Services
  • People Directory
  • Pre-requisite Roster
  • Prorates
  • Registration Appeal
  • Scheduled Jobs for Cashnet
  • SCLogic
  • Short Term Loan services
  • Students BI
  • Webfocus
  • ZEUS Test

After the upgrade, Oracle databases users will be required to use Virtual Private Network (VPN) with Two-Factor Authentication (2FA) to access the database.

Please see the Two-Factor Authentication (2FA) Guide for additional information:
https://its.sfsu.edu/guides/2FA

Virtual Private Network (VPN)
https://its.sfsu.edu/service/vpn

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.