ITS Alerts

Overview:

We are continuing to experience telephone issues in University Housing (HDCS) & Residential Life. This issue affects calls between University Housing (HDCS) & Residential Life and Corporation Yard. Until further notice, please use the workaround below until the problem is resolved.

What can you expect:

Users calling between University Housing (HDCS) & Residential Life and Corporation Yard must use direct line dialing by dialing 9+1+415+(7-digit number).

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

We are continuing to experience telephone issues in University Housing (HDCS) & Residential Life. This issue affects calls to or from University Housing (HDCS) & Residential Life. The Telecommunications team will continue working through the weekend with our vendor.

Please use the workaround below until the problem is resolved.

What can you expect:

Users calling to or from University Housing (HDCS) & Residential Life should use direct line dialing by dialing 9+1+415+(7-digit number).

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

We are continuing to experience telephone issues in University Housing (HDCS) & Residential Life. This issue affects calls to or from University Housing (HDCS) & Residential Life. The Telecommunications team is continuing to troubleshoot with our vendor. The workaround below is working again.

What can you expect:

Users calling to or from University Housing (HDCS) & Residential Life should use direct line dialing by dialing 9+1+415+(7digit number).

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

We are continuing to experience telephone issues that affect calls to and from University Housing (HDCS) & Residential Life. The Telecommunications team is continuing to troubleshoot with our vendor.

What can you expect:

No calls can be made to or from University Housing (HDCS) & Residential Life.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS will upgrade the existing identity management system from Friday, March 8, 2019 at 9:00 a.m. through Sunday, March 10, 2019 at 5:00 p.m. This system controls user provisioning, directory profile, and access management.

What can you expect:

The following services will be unavailable during the maintenance window:

  • Email account services
  • New user account creation
  • Password reset code
  • Updates to user account information

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

We are continuing to experience telephone issues in University Housing (HDCS) & Residential Life. This issue affects calls between the Housing office and Corporation Yard. The Telecommunications team is continuing to troubleshoot with our vendor. There is a workaround defined below.

What can you expect:

Users in University Housing (HDCS) & Residential Life and Corporation Yard who are trying to reach each other should use direct line dialing by dialing 9+1+415+(7digit number).

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

Network connectivity to areas impacted by the power outage have been restored as of 5:00 a.m. this morning. Wi-Fi connectivity in the Fine Arts building is currently being restored and should be available by 1:00 p.m. today.

Telecommunication services in the Corp Yard, including UPD, were restored yesterday afternoon and are fully operational.

We are continuing to experience telephone issues in the Housing Administration Offices. This issue affects calls between the Housing office and Corp Yard. Other telephone services to and from Housing are operating as expected. The Telecom team is working with our vendor DTC to continue troubleshooting this. There is a workaround defined below.

What can you expect:

Users in Housing and Corp Yard who are trying to reach each other should use direct line dialing by dialing 9+1+415+(7digit number).

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS will apply a critical Oracle patch on Sunday, March 10, 2019 from 8:00 a.m. – 5:00 p.m. These critical security updates are being applied to ensure our data remains protected. There will be an interruption to all services that connect to the Oracle databases while the patch is being applied.

What can you expect:

The following applications and services will not be available during patching: ​​

  • Cash Offset for GL
  • CFS Crosswalk
  • Change Oracle Account Password
  • CSU Accounting Line for GL
  • Gator pass
  • Independent Contractor for Auxiliary
  • OneCard Online agreement
  • Prorate
  • Registration Appeal
  • Scheduled Jobs for Cashnet
  • Short-term loan

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS will apply a critical Oracle patch on Saturday, March 16, 2019 from 3:00 p.m. through 11:00 p.m. These critical security updates are being applied to ensure our data remains protected. There will be an interruption to all services that connect to the Oracle databases while the patch is being applied.

What can you expect:

The following applications and services will not be available during patching:

  • WebFocus reporting services - Dept of Institutional Research
  • Confluence and Jira - ITS

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

On Tuesday, March 19th, 2019 at approximately 10:00 p.m., the Faculty Center Class Permission Numbers will be integrated into the Online Prerequisite Roster. This enhancement to the Prerequisite Roster will allow faculty to manage and track permission numbers, and will include an automatic email with class and permission number information being sent to the student.

What can you expect:

We do not expect any service disruptions as the result of this enhancement.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.