ITS Alerts

Overview:

ITS will perform a test of the backup functionality at the DR site for the mission-critical services noted below from 10:00 p.m. to midnight on Friday, January 18, 2019.

The following services will be tested:

  • SF State Global Login
  • Web services:
  • Mailman listserv for @lists.sfsu.edu

The purpose of this maintenance is to ensure the tested mission-critical services at the DR site function properly.

What can you expect:

During the maintenance window, users may be required to log in again if accessing services that use the SF State Global Login.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS is upgrading the backup connection to our Internet service provider so that in the event of a failover, in which standby equipment automatically takes over when the main system fails, current network speed and throughput is maintained.

What can you expect:

All network connectivity will be down for intermittent periods during the maintenance window, including wired, wireless, on-campus and off-campus.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

IT will perform network maintenance in multiple buildings from 10:00 p.m. to midnight on Thursday, December 20, 2018:

  • Corp Yard (CYD)
  • Fine Arts (FA)
  • Science (SCI)
  • Ethnic Studies & Psychology (EP)
  • Hensill Hall (HH)

We will install a new version of the operating system for the switches, which will fix the problem of duplicate IP addresses being assigned to computers.

What can you expect:

Network access (wired and wireless) in the buildings noted above will be down for intermittent periods of time during the maintenance windows.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.eduor 415-338-1420.



Overview:

ITS will be updating the campus wireless authentication server certificate on Thursday, Dec, 13, 2018 from 8:30 p.m. to 11:30 p.m. This update will provide campus with a new validated certificate; our current certificate will expire in early January 2019.

What can you expect:

Depending on the operating system or devices, users may see a new certificate pop-up message. Users may need to accept the new certificate to proceed with their wireless connection.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

Email from outside SF State and from @mail.sfsu.edu email account is not being received at @sfsu.edu email accounts.

What can you expect:

Microsoft is working to resolve the issue. There is currently no estimated time for resolution. Email between @sfsu.edu accounts is functional.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

Microsoft Exchange email for faculty and staff is currently experiencing intermittent issues due to a heavy load on the Exchange servers.

What can you expect:

Outlook and Outlook Web Access (OWA) will not allow some users to log in. Email delivery is delayed for those who are logged in. ITS is working to resolve the problem. We will send another notice when the issue is resolved.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

The Chancellor's Office has been experiencing a power outage. Some services provided by the Chancellor’s Office and accessed through https://csyou.calstate.edu are currently unavailable. These include Merlot and some systemwide reporting applications, such as FIRMS, APDB, and ERS. Critical systemwide services including systemwide login have been restored.

What can you expect:

The following applications and services are known to currently be impacted:
 
  • Merlot
  • Enrollment Reporting Systems (ERS)
  • Academic Planning Database (APDB)
  • Financial Information Record Management System (FIRMS)
 
The following services have been restored:
 
  • Systemwide login
  • csyou.calstate.edu
  • Chancellor's Office phones

Support:

Until services at the Chancellor’s Office are fully restored, you will not be able to access them. If you need assistance with these services, please email itssupportcenter@calstate.edu or call (562) 951-8500.


Overview:

ITS is upgrading the official SF State Mobile App from 8:00 p.m. to 11:00 p.m. on Friday, November 9, 2018. The purpose of the upgrade is to improve the user experience by adding Single Sign-On (SSO) capabilities to the app. Following this upgrade, the Mobile App will no longer require users to log in twice when switching between Campus Solutions functionality, email, Gateway, and iLearn.

What can you expect:

If you are using the mobile app during the maintenance window, you may get a white screen or the app may not load.

After SSO is enabled, SF State Mobile App users will be redirected to the SF State Global Login page when accessing Campus Solutions functionality and will not have to log in a second time.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

 



Overview:

Box.com is currently recovering from a system-wide outage. See the Box status website below:

https://status.box.com

What can you expect:

Web access and Box desktop applications are reported to be working, but you might still experience intermittent issues until the system has fully recovered.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS will implement Network Access Control (NAC) to the SFSU Downtown Center (DTC) network on Wednesday, November 14, 2018 from 7:00 a.m. – 8:00 a.m. NAC will require anyone physically connecting to a DTC network port to provide credentials (username and password) before being able to successfully connect. NAC will provide an additional layer of security and prevent unapproved use of the DTC network.

What can you expect:

There will be no network downtime, but anyone connecting to a public network port at the DTC will be redirected to a web page to submit their SFSU ID and password.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.