ITS Alerts

Overview:

This reminder is intended for the new GlobalProtect Virtual Private Network (VPN) service student login portal https://gp-students.sfsu.edu. The student portal has been in production since November 2nd, 2020, and current students who are using https://gp.sfsu.edu will need to use the new portal for accessing academic resources. Student access to https://gp.sfsu.edu will be phased out by February 20, 2021 at 10:00 p.m. Pacific Standard Time (PST). This change is for existing VPN users. All campus students will have dedicated VPN services to access protected campus resources. Students' accounts permissions will be managed by Academic Technology (AT) Services.

What can you expect:

Students should update their portal address to gp-students.sfsu.edu. Instructions can be found at https://its.sfsu.edu/guides/howupdateglobalprotectloginportal.

Support:

Please direct accounts-related questions to Academic Technology at 415-405-5555, or email at@sfsu.edu.

For all other questions, please contact ITS (Information Technology Services) at 415-338-1420 or email service@sfsu.edu.



Overview:

ITS will make security changes for the Domain Controllers that include disabling legacy encryption protocol RC4 on Friday, February 5, 2021 from 8:00 p.m. – 8:30 p.m. RC4 is considered a security vulnerability. Microsoft Security Advisory recommends disabling RC4.

What can you expect:

Devices with legacy Client and Server Operating Systems that do not support modern AES encryption will not be able to log in to Campus Active Directory or use Active Directory integrated resources such as Departmental Shares.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.   



Overview:

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0. The downtime will occur on Friday, February 12th from 8:00 p.m. to midnight while the Chancellor's Office works to apply maintenance pack upgrade.

This upgrade:

  • Fixes various bugs from the Oracle delivered American College Testing (ACT) file mapping
  • Updates Middle Class Scholarship (MCS) payment processing
  • Brings enhancements to the Veterans Benefit Oracle delivered module

What can you expect:

Both Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window. Affected applications include:

  • Accept Admission Offer
  • CEL Quick Admit
  • E-Trac
  • Gator Scheduler

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

From Friday, February 12, 2021 at 8:00 p.m. – Saturday, February 13, 2021 at 8:00 a.m., ITS will update the password of the Kerberos Service account in the Campus Active Directory. The Kerberos Service account manages access in Active Directory, and periodic updates help maintain the security of Active Directory.

What can you expect:

Users should be able to continue to authenticate. No action is required from users.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, February 13, 2021 from 6:00 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.

What can you expect:

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

There is a known issue intermittently impacting users trying to connect to email. Microsoft is aware of the issue and working to fix it. This is affecting all Microsoft email connections, not just SF State.

What can you expect:

Users may notice lost connections to email.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

A critical Oracle patch will be applied on ATLSPROD and IRDMPRD database starting on Friday, February 19, 2021. These critical security updates are being applied to ensure our data remains protected. The maintenance will be from Friday, February 19, 2021 at 5:00 p.m. to Saturday, February 20, 2021 at 5:00 p.m. There will be an interruption to all services that connect to the Oracle databases while the patch is being applied.

What can you expect:

The following applications and services will not be available during patching: 

  • Bitbucket – ITS
  • WebFocus reporting services - Dept of IR

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS is making updates to OnBase to begin to align with campus accounts. As the first step, ITS is updating your OnBase logon name to your SF State ID. Your OnBase password will not be changed.

What can you expect:

ITS will work with campus units to schedule exact cutover dates and send you an email notification when your logon cutover date has been selected. After your account has been updated, you will need to use your SF State ID to log in to OnBase. Your OnBase password will remain the same.

This change is in preparation for integrating OnBase accounts with campus Active Directory, which will enhance security for the OnBase system and reduce account management overhead.

Support:

If you experience password issues after migration, please submit a password reset request through ServiceNow's OnBase Order Guide.

https://sfsu.service-now.com/sp?id=sc_cat_item_guide&sys_id=55c237c2dbeca410c4201021399619d6



Overview:

On Monday, February 1, 2021 from 10:00 p.m. – 10:30 p.m., ITS will be decommissioning the live.sfsu.edu website redirect. For Office 365 email services, please go directly to the Microsoft site at https://outlook.office365.com.

What can you expect:

Users who have live.sfsu.edu bookmarked will need to update their browser bookmark to https://outlook.office365.com.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

A critical Oracle patch will be applied to the FPPRD & FWPRD databases starting on Friday, February 19, 2021. These critical security updates are being applied to ensure our data remains protected. The maintenance will be from Friday, February 19, 2021 at 5:00 p.m. through Sunday, February 21, 2021 at 5:00 p.m.

There will be an interruption to all services that connect to the Oracle databases while the patch is being applied.

What can you expect:

The following applications and services will not be available during patching:​​

  • Cash Offset for GL
  • CFS Crosswalk
  • Change Oracle Account Password
  • CSU Accounting Line for GL
  • Gator pass
  • Independent Contractor for Auxiliary
  • Prorate
  • Registration Appeal
  • Scheduled Jobs for Cashnet
  • Short-term loan

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.