ITS Alerts

Overview:

We are currently experiencing an issue with staff and faculty logging into:​

  • HRMS 
  • Gateway
  • Box
  • Qualtrics
  • Lynda.com
  • Sharepoint
  • Kuali
  • SHI
  • Anything requiring a login on the Cal State website

Our technical staff have identified the issue and are working to resolve it as quickly as possible.

What can you expect:

You cannot log into the applications mentioned above.

 

Workaround:

Workaround for HRMS:

Use this link to log into HRMShttps://cmshr.sfsu.edu/psp/HSFPRD/?cmd=login&languageCd=ENG&

Support:

If you experience issues or have questions, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

There is no wireless connectivity in Mary Park Hall.

What can you expect:

There is currently no wireless connectivity in Mary Park Hall​. A technician has been dispatched to the site to resolve the issue. Please check back here for updates. 

 

Support:

If you experience issues or have questions, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

There is no wired network connectivity in rooms 635 through 698 at the SF State Downtown Center. There is also limited wireless access on the 6th floor.

What can you expect:

You will not be able to connect to the wired network in rooms 635 through 698. There is limited wireless access on the 6th floor​. A technician has been dispatched to the site to resolve the issue.

Support:

If you experience issues or have questions, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

The Campus Solutions (CS) 9.2 Upgrade & Split, a project mandated by the Chancellor’s Office, allows SF State to continue using CS (i.e., the CSU student information system), which will no longer run with Oracle support after December 2019. The required CS upgrade to version 9.2 is only available as a standalone platform.

The CS upgrade to 9.2, combined with the recent move of our infrastructure to the Santa Clara CMS Data Center, puts SF State in the position of using this and other technologies to deliver better computing solutions to the campus.

What can you expect:

The work to split and upgrade our production environments began Thursday, March 15th at 5:00 p.m. and went live on Monday, March 19th at 8:00 a.m.

Only the following application that accesses PeopleSoft Campus Solutions and Human Resources directly has an issue that is actively being worked on. It is listed below:

Name Category Audience
ALI Online Application (New student) SF State Mobile App New Students

For those applications that receive batch files from PeopleSoft, depending on the application, they will remain functional but will not reflect any new data during the downtime. Only the following applications have remaining issues that are being actively worked on:

Name Category Audience Notes
Skillport Integrations & Processes Staff New staff will not be provisioned during the maintenance period.
CFS Updates to CS/HCM Integrations & Processes Student Financials & Accounting Staff Integration between systems unavailable

 

Support:

If you experience issues or have questions, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

Maintenance will be performed on the ITS Data Center load balancers to replace aging hardware. Load balancers are used to distribute workload across IT resources, thereby optimizing resource use.

What can you expect:

From Friday Feb. 9th at 10:00 p.m. through Saturday Feb. 10th at 6:00 a.m., access to the following services (along with those dependent on them) may be intermittently unavailable:

  • SF State Single Sign-on (SSO) (e.g., @mail.sfsu.edu email, Box, SDN, JIRA, etc.)
  • Gateway.sfsu.edu
  • Microsoft Lync
  • Microsoft Exchange (@sfsu.edu email)
  • Webapps.sfsu.edu
  • LDAP

Support:

If you experience issues or have questions, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

The maintenance of the campus voicemail system is completed. All campus voicemail services are restored to normal operation.

What can you expect:

Any workarounds implemented by end users and shared voicemail boxes administrators may be removed following instructions below:

a.      Pick up your phone handset

b.      Press # 3

c.       You will hear a tone confirming the action

d.      Hang up the handset

Support:

If you have any questions, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

In preparation for the SFSU OnBase Upgrade from version 13, the database will be upgraded to be compatible with the new OnBase version 16.

What can you expect:

OnBase will be unavailable starting 5:30 p.m. Friday, February 9th. The upgrade is anticipated to take approximately 4 hours (until 9:30 p.m.) to complete. Any users still logged into the system during this time will have their session disconnected and any unsaved transactions rolled back. Once the upgrade is completed, a confirmation message will be sent to inform that OnBase is available.

Please note: FABS-ONBASE system will be unaffected by this upgrade.​

Support:

If you experience issues or have questions, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

San Francisco State University is upgrading our voice messaging technology.

What can you expect:

Users cannot leave or retrieve their voicemail messages at this time. Calls will still ring at users’ desk phones; however, calls will not be forwarded to voicemail. ACD centers will receive all incoming calls on a single number. ACD centers' managers will be notified additionally with specific details.

Workaround:

Option 1: Let your phone ring continuously if not answered (current state).

Option 2: Forward your calls to another campus extension (for example, your administrative assistant or department’s common number) by following the instructions below:

a.      Pick up your phone handset

b.      Press * 3 and the campus extension that you would like to forward your calls to

c.       You will hear a tone confirming the action

d.      Hang up the handset

To cancel the above setup:

a.      Pick up your phone handset

b.      Press # 3

c.       You will hear a tone confirming the action

d.      Hang up the handset

Please Note: The system does not allow users to redirect calls to outside numbers, i.e., mobile phones.

Option 3:

  • Ask users to communicate with you via email.

Support:

If you have any questions, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

CSU campuses are moving to the Santa Clara Silicon Valley Equinix Data Center as they transform the CMS infrastructure to a Hybrid-Cloud environment. The move supports the establishment of a large, low-cost data exchange and data mart between the Chancellor's Office and all the campuses while using the public cloud.

What can you expect:

 

  • The Production instance of PeopleSoft will be unavailable all of February 3rd starting at midnight through the next day, February 4th, at noon.
  • This downtime will be for ALL production CMS/CFS services impacting HR, Student, and Finance systems as well as the Systemwide Finance Data Warehouse.
FOR MORE DETAILED INFORMATION:

 

Support:

If you experience issues or have questions, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS will be performing maintenance on the staff and faculty user accounts in Office 365.

What can you expect:

Maintenance will occur Friday February 9th​ from 10:00 p.m. to midnight. There will be no change from the user perspective.

Support:

If you experience issues or have questions, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.