ITS Alerts

Overview:

ITS will apply a critical Oracle patch to the FWPRD Database starting on Friday, September 27, 2019 at 5:00 p.m. and ending on Sunday, September 29, 2019 at 5:00 p.m. ITS will upgrade the database from Oracle 12cR1 to Oracle 12CR2 at the same time. These critical security updates are to ensure our data remains protected.

What can you expect:

All services that connect to the Oracle database will be interrupted while the patch and upgrade are being applied. The following applications and services will not be available during patching:

  • Cash Offset for GL
  • CFS Crosswalk
  • Change Oracle Account Password
  • CSU Accounting Line for GL
  • Gator pass
  • Independent Contractor for Auxiliary
  • Meal Plan Purchases
  • Pinnacle Door Access Changes
  • Prorate
  • Registration Appeal
  • Scheduled Jobs for Cashnet
  • Short-term loan

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms Campus Solutions (CS) 9.2. The downtime will occur on Friday, September 27, 2019 from 8:00 p.m. to midnight while the Chancellor's Office works to apply maintenance pack upgrade. This upgrade will provide maintenance for Cal State Apply, including the following improvements: general fixes and updates, EOP enhancements and new pages,and External Organization cleanup.

What can you expect:

Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:

  • Admit Admission Offer
  • CEL Quick Admit
  • Gator Scheduler

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS will update the server farm firewall on Friday, September 27, 2019 from 10:00 p.m. to 11:45 p.m. ITS will also upgrade the operating system on the Admin firewall on Friday, September 27, 2019 from 11:00 p.m. to Saturday, September 28, 2019 at 1:00 a.m.

The purpose of these upgrades is to increase security.

What can you expect:

There will be no impact to users during the upgrades.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

The SF State Global Login service (https://idp.sfsu.edu) will undergo a scheduled maintenance on Friday, September 20, 2019 from 10:00 p.m. – 10:30 p.m. The purpose of this upgrade is to increase security and provide cost savings.

What can you expect:

The SF State Global Login page will not be available during the upgrade window. Users who are looking to access applications behind Single Sign-On (SSO) during this time should login to the application prior to the start of the maintenance window.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

The Chancellor’s Office (CO) has scheduled a downtime maintenance window for CS 9.2 on Friday, September 20, 2019 from 8:00 p.m. – midnight.

What can you expect:

CS will not be available during the maintenance window.  The maintenance will deliver additional features requested by campus users including:

  • Admission Headcount Report: Display actual year instead of term year
  • Admission Status Page: Expand applicants who can see additional admissions information to Certificate & Credential-seeking applicants
  • CEL Web Service capability to show multiple course attributes
  • CS Maintenance Pack 8.02 Upgrade
  • Earlier creation of student email accounts for Orientation Communication
  • New Enrollment Reporting System Local Edit Check module
  • Smart Planner 10.5 upgrade

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

The SF State main campus is experiencing intermittent network problems. ITS is actively troubleshooting the issue.

What can you expect:

Users may experience problems accessing some applications, including:

  • ServiceNow
  • SHIMS
  • iLearn

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

Per the CSU Chancellor’s Office, ITS will upgrade the Oracle Identity Manager Oracle Database from version 12.1 to version 12.2 from Friday, October 4, 2019 at 5:00 p.m. – Monday, October 7, 2019 at 8:00 a.m. This upgrade is necessary to prepare for the scheduled end of Oracle database 12.1 support in June 2020. This is the first in a series of Oracle updates.

What can you expect:

During the upgrade window, there will be a delay in creation of new SF State ID logins and email.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

On Friday, October 4, 2019 from 10:00 p.m. – 11:59 p.m., SF State’s Internet Service Provider, CENIC, will test the campus’s primary internet connection. This test will identify any problems associated with the network hardware. If necessary, Information Technology Services (ITS) will replace equipment.

What can you expect:

During testing, wired and wireless internet connections may be inconsistent on the main SF State campus, the Downtown Center (DTC), and the Tiburon campus.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

Box via the web is available, as Box continues to work through full recovery. Please see the Box status page for more details at https://status.box.com/

What can you expect:

Users should be able to access Box online through their web browser. Users may experience delays when using Box Drive and Box Sync.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

Box is currently down. Box is aware of the issue and is investigating. Box service status is available at https://status.box.com/

What can you expect:

Box is currently unavailable.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.