ITS Alerts

Overview:

All emergency buttons on elevators and blue emergency phones around the entire campus are currently not working. The Telecom team has reported this issue to AT&T. AT&T has confirmed that they have a network issue on their side and they are dispatching a technician to investigate.

What can you expect:

ITS does not have an estimate for when the service will be restored, but will keep in touch with AT&T on a regular basis for updates.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
 



Overview:

On Friday, October 8, 2021 at 8:00 a.m., ITS will remove the forwarding tab in Outlook Web Access (OWA) settings. All users will still be able to manually forward a message and students can use email inbox rules to forward messages.

What can you expect:

This will impact all SF State email users. Existing user settings that are set in the forwarding tab will remain in place, but users will not be able to modify this setting after this change. Future changes are expected to remove the forwarding tab configuration altogether.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

On Friday, October 8, 2021 from 8:00 a.m.-5:00 p.m., ITS will upgrade Campus Active Directory Domain Controllers to Windows Server 2019. This will improve security as well as enable the latest functionality for the Campus Active Directory.

What can you expect:

There are no expected interruptions to service and there is nothing users need to do.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS continues to receive reports of email login issues. On Friday, October 1, 2021 it was reported iPhone Mail was affected.  Today, we are receiving reports of issues with older email clients, like Outlook 2016 and 2013. The ITS Windows and Identity Management team have identified the problem and are working to address it.

What can you expect:

Users may experience issues connecting to email clients if they did not originally sign in with Single Sign On (SSO) and Two-Factor Authentication (2FA).  As a workaround, users can access their email on the web at https://outlook.office.com/.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS is receiving user reports of issues connecting to their SF State email on Apple’s iPhone Mail application. Users are reporting an error stating “Password Incorrect: Enter the password for the Exchange account”.

What can you expect:

It is recommended that users use the Outlook Mobile App as it is the only officially supported app. Users who are looking to continue to use Apple Mail can attempt to (1) delete their SF State mail profile on their phone (Settings > Mail > Accounts > select SF State account > Delete Account) and (2) then re-add it (Settings > Mail > Accounts > Add Account > Microsoft Exchange > enter your SF State email > Next > Sign In > Work or school account > then SF State Global Sign In).

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0. The downtime will occur on Friday, Oct 1st from 8:00 p.m. to midnight while the Chancellor's Office works to apply maintenance pack upgrade. This update will provide:

  • 2022-23 admissions application updates
  • Update to eligible CA promise high schools
  • Updates to ethnicity group code table

What can you expect:

Both Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window. Affected applications include:

  • Accept Admission Offer
  • CEL Quick Admit
  • E-Trac
  • Gator Scheduler

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

The ITS Network team will perform maintenance on Friday, October 8, 2021 from noon – 5:00 p.m. to increase security on the Border Firewall. The maintenance will increase border security to protect the campus from cyber attacks.

What can you expect:

ITS does not expect any impact to traffic passing through the border firewall. We will be closely monitoring incoming and outgoing traffic to ensure connectivity.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

A critical Oracle patch will be applied to the FPPRD and FWPRD databases starting on Friday, October 8, 2021. These critical security updates are being applied to ensure our data remains protected. The maintenance will be from Friday, October 8, 2021 at 5:00 p.m. through Sunday, October 10, 2021 at 5:00 p.m. There will be an interruption to all services that connect to the Oracle databases while the patch is being applied.

What can you expect:

The following applications and services will not be available during patching:​​

  • Cash Offset for GL
  • CFS Crosswalk
  • Change Oracle Account Password
  • CSU Accounting Line for GL
  • Gator pass
  • Independent Contractor for Auxiliary
  • Prorate
  • Registration Appeal
  • Scheduled Jobs for Cashnet
  • Short-term loan

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms Campus Solutions (CS) 9.2. The downtime will occur on Friday, September 3, 2021 from 8:00 p.m. to midnight while the Chancellor's Office works to apply maintenance pack upgrade. This Financial Aid update enables reporting of 2020-2021 aid year data in order to apply for campus-based funds for the 2022-2023 aid year.

What can you expect:

Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:

  • Accept Admission Offer
  • CEL Quick Admit
  • Gator Scheduler

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

The ITS Network team will perform maintenance on Friday, September 10, 2021, from 1:00 p.m. – 5:00 p.m. to simplify the Student Health Services network. This maintenance will streamline network connectivity at Student Health Services.

What can you expect:

During this maintenance internet access from wired connections may be intermittently affected. Wireless service will not be impacted.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.