ITS Alerts

Overview:

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0. The downtime will occur on Friday, April 30th from 8:00 p.m. to midnight while the Chancellor's Office works to apply maintenance pack upgrade. This maintenance will provide Updates to COVID-19 report logic, Cal State Apply mid-cycle updates, and Enhancement to CSU Fully Online student center.

What can you expect:

Both Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window. Affected applications include:

  • E-Trac
  • CEL Quick Admit
  • Gator Scheduler

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS will be removing Cisco AnyConnect VPN software from ITS managed computers starting Tuesday, April 27, 2021 at 9:00 a.m. All users should now be using GlobalProtect for VPN access. AnyConnect will be removed from workstations since it is no longer in use and we are no longer providing security patches for the software.

What can you expect:

AnyConnect will be removed automatically from ITS-managed computers with no user interaction required. Users should use GlobalProtect VPN software. Please see https://its.sfsu.edu/service/vpn.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

To enhance security, Thursday, April 15, 2021 at 10:00 p.m. through Friday, April 16, 2021 at 1:00 a.m., ITS will be disabling the obsolete protocol SMB1 on the campus Departmental File Shares (\\s.sfsu.edu) also known as S drive. Operating systems older than Windows 8, Windows Server 2012, and macOS 10.12 may have issues connecting to the file shares after the maintenance has completed.

What can you expect:

The file server will be intermittently unavailable during the maintenance window. Please save and close any programs with open files on the file server before the maintenance time begins.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, April 17, 2021 from 6:00 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.

What can you expect:

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS will be updating the Palo Alto Networks GlobalProtect VPN Client on Wednesday, April 21, 2021 from 10:00 p.m. – 10:30 p.m. The updated client will allow Connect Before Logon, and protect against security vulnerabilities.

What can you expect:

GlobalProtect should prompt you to download and install the updated client. Please select “yes” on both options when prompted.

If that does not happen, users with unmanaged computers will need to follow the instructions here:

https://its.sfsu.edu/guides/vpn

Users with managed computers should have the new version pushed out to their computer after Wednesday, April 21, 2021.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

SF State Web Application services will undergo a scheduled maintenance on Thursday, April 22, 2021 at 10:00 p.m. - midnight. The purpose of this maintenance is to update the SSL certificate that secures the browsing communication. This will allow for secure web browsing when accessing SF State web applications.

What can you expect:

During this maintenance, users may not be able to access the following services:

  • Academic Senate Voting
  • CEL Shopping Cart
  • Class Schedule
  • Email Account Services
  • Exchange Distribution Groups
  • Footprints Agent
  • Grade Exceptions
  • Parking Permit Applications
  • Password Change / Reset
  • Prerequisite Roster
  • Security Groups Management
  • Senate Voting
  • SF State ID lookup
  • University Calendar
  • Zeus Test

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

Microsoft is experiencing a DNS issue affecting multiple Microsoft 365 and Azure services. Microsoft has identified a Domain Name System (DNS) issue and is working to mitigate impact.Reports indicate that impact is primarily to Microsoft Teams, though other Microsoft 365 and Azure services may be affected.

What can you expect:

Users may be unable to access multiple Microsoft 365 services and features. Microsoft status updates are available at https://status.office.com.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS will perform a scheduled maintenance of SF State Web Application services on Thursday, April 8, 2021 from 10:00 p.m. - midnight. The purpose of this maintenance is to update the SSL certificate that secures the browsing communication. This will allow for secure web browsing when accessing SF State web applications.

What can you expect:

During this maintenance, users may not be able to access the following services:

  • Academic Senate Voting
  • CEL Shopping Cart
  • Class Schedule
  • Email Account Services
  • Exchange Distribution Group
  • Footprints Agent
  • Grade Exceptions
  • Parking Permit Applications
  • Password Change / Reset
  • Pre-Requisite Roster
  • Security Groups Management
  • Senate Voting
  • SF State ID lookup
  • University Calendar
  • Zeus Test

Support:

If you need assistance, please contact the ITS Service Desk at service@sfsu.edu or (415) 338-1420.



Overview:

Critical Oracle patches will be applied on the PROD & OBPRD databases starting on Friday, March 19, 2021. These critical security updates are being applied to ensure our data remains protected. The maintenance will be from Friday, March 19, 2021 at 5:00 p.m. to Sunday, March 21, 2021 at 5:00 p.m. There will be an interruption to all services that connect to the Oracle databases while the patch is being applied.

What can you expect:

The following applications and services will not be available during patching: 

  • Academic Senate Voting
  • CEL Shopping Cart
  • Class Schedule
  • Data refresh for HR_INTERFACE object
  • Data refresh for OneCard
  • Data refresh for some OnBase MVs
  • Directory Search
  • Email Account Services
  • Grade Exceptions
  • MV refresh for Academic Technology
  • MV refresh for Follett Bookstore
  • MV refresh for usage of Web Team, such as Class Roster (CR) objects
  • OnBase application
  • Password Change / Reset
  • Pre-Requisite Roster
  • SF State ID lookup
  • Short Term Loan
  • University Calendar
  • Zeus Test

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS will disable a legacy version of the Microsoft file sharing protocol SMBv1 on Campus Active Directory Domain Controllers on Friday, March 26, 2021 from 6:00 p.m.-6:30 p.m. Disabling SMBv1 will improve security and reduce the risk of cyber-attacks.

What can you expect:

Supported current versions of the Windows and Mac OS operating systems will not be affected.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.