ITS Alerts

Overview:

SF State users are currently experiencing intermittent issues when logging into Campus Solutions. A ticket with the Chancellor’s Office has been opened addressing this issue.

What can you expect:

When logging into Gateway, users may encounter the following error message:

Error 500—Internal Server Error

FROM RFC 2068 Hypertext Transfer Protocol – HTTP/1.1:

10.5.1500 Internal Server Error

The server encountered an unexpected condition which prevented it from fulfilling the request.

Workaround:

As a workaround, faculty and staff should initiate a VPN connection (https://its.sfsu.edu/service/vpn) and attempt to connect Campus Solutions. Students should attempt to log in using the SF State Mobile app.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

On Thursday, December 12, 2019 from 10 p.m. – 10:30 p.m., ITS will change all SF State Drupal websites to use the HTTPS connection by default to improve security.

What can you expect:

There should be no impact to end users.

For site owners:

The HTTPS change may result to mixed content (HTTPS pages that include HTTP content) on your Drupal site. When a user visits your page with mixed content, their web browser may generate warnings and/or block the content. Site owners can resolve this by editing mixed content pages and converting HTTP references to HTTPS.

References:

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS will perform a scheduled maintenance on SF State DHCP servers on Saturday, November 30, 2019 from 9:00 a.m. - 10:00 a.m. The purpose of this maintenance is to apply a software update to improve performance.

What can you expect:

Users connected to the wired and wireless networks on the SF State main campus, the Downtown Center (DTC), and the Tiburon campus may experience intermittent network connectivity during the maintenance window.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS will implement a new and improved custom Short-Term Loan (STL) application for students on Thursday, December 5, 2019 from 10:00 p.m. – 10:10 p.m. This update will benefit students by enabling the application process to be handled almost entirely online. The only task to be done in person will be signing the promissory note and picking up the check. Additionally, the app provides status tracking of the loan application, and is mobile friendly. This streamlined process provides time and money savings for Fiscal Affairs and the Bursar’s Office. The new application will eliminate the need to review paper applications, use paper, or calculate interest and late fees.

What can you expect:

During the implementation window, students attempting to apply for a short-term loan may see an interruption on the short-term loan application link on the Fiscal Affairs website.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS will implement a login change for the SF State Mobile App on Thursday, December 5, 2019 from 10:00 p.m. – 10:15 p.m. Login will be required for students, faculty, and staff to automatically detect user persona and improve personalization. Users will now see menus applicable to them and may also receive direct personalized notifications.

What can you expect:

There may be an interruption in the SF State mobile application during the maintenance window.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS will improve security on the gatorsearch.sfsu.edu server by upgrading to a secure URL starting with https:// on Thursday, December 5, 2019 from 10:00 p.m. – 10:30 p.m. Because http:// is no longer considered secure, many browsers will label such pages as not safe. As a result of this update, users will no longer see a "not secure" warning when browsing gatorsearch.sfsu.edu.

What can you expect:

During the maintenance https://gateway.sfsu.edu and gatorsearch.sfsu.edu will experience a brief outage.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2. The downtime will occur on Friday, November 22nd from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade. The benefit of this upgrade is to update the Residency Code Country Match process and update the Mentor EOP Tracking page.

What can you expect:

Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:

  • CEL Quick Admit
  • Gator Scheduler
  • Accept Admission Offer

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

The CSU Chancellor’s Office (CO) will migrate web servers utilized by Human Resources (HR) & Campus Solutions (CS) platforms from Windows to Linux on Friday, November 15, 2019 from 8:00 p.m. - midnight. The Linux-based web servers will provide cost savings for running these services.

What can you expect:

Both Human Resources and Campus Solutions production platforms will be unavailable for online use by the campus community during the maintenance window. Affected applications include:

  • Accept Admission Offer
  • CEL Quick Admit
  • E-Trac
  • Gator Scheduler

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

Some campus telephones are currently experiencing a malfunction where the message light doesn’t light up when there is a message. In addition, some phones show a message light on when there is no new message.

What can you expect:

The ITS Telecom team is working on resolving the issue with our vendor. There is no current estimate for resolution of this problem.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

SF State Web Application services will undergo a scheduled maintenance on Thursday, November 21, 2019 from 10:00 p.m. - midnight. The purpose of this maintenance is to provide security and performance improvements.

What can you expect:

During this maintenance, when accessing the following services users not already logged in will experience authentication failure, while users who are already logged in will remain logged in:

  • Academic Senate Voting
  • CEL Shopping Cart
  • Class Schedule
  • Email Account Services
  • Exchange Distribution Group
  • Footprints Agent
  • Grade Exceptions
  • Parking Permit Applications
  • Password Change / Reset
  • Pre-Requisite Roster
  • Security Groups Management
  • Senate Voting
  • SF State ID lookup
  • University Calendar
  • Zeus Test

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.