Qualtrics Deprecating Classic Reports on March 31, 2021


With the general availability of Advanced Reports, Qualtrics is deprecating Classic Reports on March 31st, 2021. The new and improved Advanced Reports experience is now available to all Qualtrics users and offers a number of benefits including: a new simplified user experience, better application performance, and increased stability in report generation. You can find out more about the new experience on the Advanced Reports support page, which provides information to help answer questions you many have.

Another valuable resource available to our Qualtrics users is the XM Community. This provides a user community that helps answer questions, learn new tactics with Qualtrics, and share helpful dialogue related to Qualtrics and online surveys. This community also provides a resource to see if any other users have had the same question about this change. If you'd rather speak to a specialist, the Qualtrics Support Team is always ready to assist. To contact them, please log into your Support Portal using SSO. The organization ID is SFSU.

What can you expect: 

After March 31, 2021, you will lose access to any reports which were created with Classic Reports, including scheduled emails and public reports. If you have not already done so, we encourage you to rebuild reports on the Advanced Reports platform, and to download a PDF copy of existing reports you wish to keep.

To view Classic Reports in a user account, navigate to the Advanced Reports page (Reports tab -> Reports section), click on the name of the advanced report, and select View Classic Reports from the dropdown.


If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.