Email messages to go to Junk folder instead of Quarantine (Wednesday, August 14, 2019 at 5:00 p.m.)


On Wednesday, August 14, 2019 at 5:00 p.m. the ITS Systems Team will update a setting in Outlook to direct messages from user’s Quarantine to Junk folder. This is a highly-requested change and reflects users’ observations that Quarantine is not effective. This change will improve a user’s ability to manage mail delivery for messages traditionally quarantined.  By default, email addresses in your Outlook contacts are treated as safe senders and will never be marked as Junk. After the update, users will be allowed to easily modify their Safe Senders list to set legitimate messages to go to their Inbox instead of to Junk.

What can you expect: 

Following this change, you will see less email in your Quarantine list and more email routed to your Junk folder. You are encouraged to review and manage your Junk folder email through Outlook. Emails in the Junk folder shall auto-delete after 30 days.


If you experience issues or need assistance, please contact the ITS Service Desk at or 415-338-1420.