Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms, Campus Solutions (CS) 9.2, and Human Resources (HR) 9.0. The downtime will occur on Friday, March 8, from 6:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.

Benefit:  

This update will provide a new process for uploading student-transfer courses from California Community College (CCC) to PeopleSoft staging tables to facilitate the creation of course transfer rules. There will also be new functionality to process batch admission revocation after matriculation and a modified Class Search page to display course Reserve Capacity information. Finally, this upgrade will include Oracle's 2024-2025 Financial Aid Regs 1 PeopleSoft Release Patchset (PRP)#3, which contains new FAFSA requirements.

What Can You Expect:

Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window. Affected applications include:

- Accept Admission Offer

- CPaGE Quick Admit

- E-Trac

- Gator Scheduler

Support

If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, February 17, 2023, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will upgrade the campus DNS infrastructure from Monday, February 12th, at 10 p.m. to Tuesday, February 13th, at 2 a.m.

Benefit: Upgrading the campus DNS servers will increase capacity and improve performance capabilities.

What Can You Expect

During this time, users may experience slower name resolution, which may cause things like web pages to load more slowly or stall during loading.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS is continuing to monitor the situation affecting Microsoft Teams. We have learned this is a large-scale issue impacting all of Microsoft’s users. Microsoft continues to apply mitigations across the affected infrastructure, and Teams is showing additional improvement in the user experience, though many customers are still affected by this issue. Remediation is currently ongoing. 

What Can You Expect

Users may still have issues with specific features as Microsoft works to apply fixes to address Teams. ITS will continue to keep you informed as we learn more. 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS is currently investigating reports of issues impacting the performance of Microsoft Teams. Users may notice problems with message delivery or slow response times.

What Can You Expect

ITS is working with Microsoft to remedy this issue as quickly as possible. We will keep you updated as we learn more.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The issue causing users to experience problems connecting to the campus WiFi services has been resolved. 

What Can You Expect

Campus WiFi services are now working as expected. Users should have no issue with connecting and staying connected to campus WiFi.

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.  

Overview:

After last week's Wi-Fi service maintenance, some users are experiencing spotty Wi-Fi service on campus. The ITS Network team is working with the vendor's tech support to address the issue immediately.  

What Can You Expect

In the meantime, some users may experience trouble connecting to campus Wi-Fi service or have intermittent connections. ITS will keep you updated as the status progresses. 

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.  

Overview

ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, March 16, 2024, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

Beginning tomorrow, Friday, January 19, at 10 p.m., Information Technology Services (ITS) will update the operating system for the campus wireless infrastructure.

Benefit: This upgrade will provide more stable Wi-Fi performance across the campus.

What Can You Expect

During this upgrade, users may experience an interruption in campus Wi-Fi services until the maintenance window is complete.

Support

If you experience issues or need assistance, please get in touch with the ITS Service Desk at service@sfsu.edu or 415-338-1420.