Institutional Research Server Downtime (Friday, March 1, 2024)

Overview

On Friday, March 1, 2024, the Institutional Research server will experience a brief downtime from 5 to 8 p.m. while ITS installs a storage expansion to improve server functionality.

 

Benefit:

This upgrade will improve server functionality.

 

What Can You Expect

During the maintenance window, the following applications and services will not be available:

 

Budget AO - Executive Dashboard (Tableau Cloud)

Division of Student Life (DSL) GatorX DataMart

Metro College Data Feed to SalesForce Cloud

Office of Research and Sponsored Programs (ORSP) Data Feed to InfoED Cloud

University Advancement CRM DataMart (BlackBaud Cloud)

WebFocus Reporting Services - Dept of Institutional Research

 

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Monthly Linux Servers Update (Saturday, March 2, 2024)

Overview

On Saturday, March 2, from 6 to 10 p.m., ITS will apply monthly security and critical OS updates on the Linux servers.

 

Benefit: The latest Linux security patches fix the vulnerabilities and errors in Linux and associated services. Security and critical updates reduce the risk of exploitation by malware and hackers.

 

 

What Can You Expect

During the maintenance window, users may experience a brief loss of service. Each service will be unavailable for approximately ten minutes during the maintenance window.

 

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

ServiceNow Upgrade to Vancouver

Overview

 On Monday, February 5, ITS upgraded ServiceNow to the Vancouver release. There are two upcoming changes to be implemented on Monday, February 12, described below.
 

 

What Can You Expect

Service Portal Update: This will allow all catalog items and knowledge base articles (including Human Resources) to appear in one place.
The URL will remain the same: https://sfsu.service-now.com/sp

Email Notification Change: Users will receive a simplified template when tickets are emailed. Agents responding to tickets should respond as if it was an email, include a salutation “Hello Agnes”, and a signature with your name and department. This will also ensure the user knows who addressing the request or incident and help personalize the interaction between the agent and the user.

 

Support

If you experience issues or need assistance, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

 

Migrating Single Sign-On (SSO) to Microsoft Azure Cloud SSO (February 19, 2024)

Overview

ITS will migrate the SSO login authentication for VPN users to Microsoft Azure Cloud SSO. The change is happening on the backend, and users should not experience issues during the login process. The maintenance window will occur on Monday, February 19, from 8:00 p.m. to 10:00 p.m. The change will improve the security and availability of SSO. 

 

Benefit: This migration will ensure a more secure and robust authentication infrastructure is in place.

 

What Can You Expect

VPN users may be unable to log in during the migration timeframe. However, VPN users who are already logged in and connected will not be affected.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Avaya Workplace Servers Outage During Maintenance (Monday, February 12, 2024 – Tuesday, February 13, 2024)

Overview:

Starting Monday, February 12 at 6 p.m., ITS will continue to conduct an Avaya Workplace Server maintenance. This maintenance will run through Tuesday, February 13, at 1 a.m. During this time, users may be unable to log in to Avaya Workplace or experience an interruption in services. All maintenance will occur during non-business hours for minimal disruption. 

 

Benefit: Avaya Workplace will have the ability to support ACD feature and migrate SSO to MS Azure. 

 

What Can You Expect

All Avaya Workplace users may be unable to log in during the maintenance window or experience intermittent service interruptions. 

 

Support 

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. 

Campus Solutions (CS) 9.2/Human Resources (HR) 9.0 Production Downtime (Friday, March 8, 2024, 6 p.m. - Midnight)

Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms, Campus Solutions (CS) 9.2, and Human Resources (HR) 9.0. The downtime will occur on Friday, March 8, from 6:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.

 

Benefit:  

This update will provide a new process for uploading student-transfer courses from California Community College (CCC) to PeopleSoft staging tables to facilitate the creation of course transfer rules. There will also be new functionality to process batch admission revocation after matriculation and a modified Class Search page to display course Reserve Capacity information. Finally, this upgrade will include Oracle's 2024-2025 Financial Aid Regs 1 PeopleSoft Release Patchset (PRP)#3, which contains new FAFSA requirements.

 

What Can You Expect:

Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window. Affected applications include:

- Accept Admission Offer

- CPaGE Quick Admit

- E-Trac

- Gator Scheduler

 

Support

If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

 

Monthly Windows Update (Saturday, February 17, 2023, 6 p.m.-midnight)

Overview

ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, February 17, 2023, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.

 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Campus DNS Server Maintenance (February 12 – 13, 2024)

Overview

ITS will upgrade the campus DNS infrastructure from Monday, February 12th, at 10 p.m. to Tuesday, February 13th, at 2 a.m.

 

Benefit: Upgrading the campus DNS servers will increase capacity and improve performance capabilities.

 

What Can You Expect

During this time, users may experience slower name resolution, which may cause things like web pages to load more slowly or stall during loading.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Alan Y

Feeling unwell and working through lunch to make sure the Vice President of AF is up and running on his laptop is going beyond expectations.

UPDATE - Issues Impacting Microsoft Teams (Friday, January 26, 2024)

Overview

ITS is continuing to monitor the situation affecting Microsoft Teams. We have learned this is a large-scale issue impacting all of Microsoft’s users. Microsoft continues to apply mitigations across the affected infrastructure, and Teams is showing additional improvement in the user experience, though many customers are still affected by this issue. Remediation is currently ongoing. 

 

What Can You Expect

Users may still have issues with specific features as Microsoft works to apply fixes to address Teams. ITS will continue to keep you informed as we learn more. 

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.