Thunderbird 3.1.x for Windows on Exchange Guide

Guide for installing and configuring Thunderbird 3.1.x to access SF State E-mail on Microsoft Exchange.

 

Prerequisites
     Obtain software
     Obtain account details
Install Thunderbird
Configure Thunderbird
Using Thunderbird on Exchange
     Server-based e-mail
     Folders

Troubleshooting
   
 

Prerequisites

  • A computer running Microsoft Windows 7 or higher
  • A connection to the Internet
  • Mozilla Thunderbird software Version 3.1.1 or higher
  • Account details for your SF State e-mail account on the Exchange server

Obtain Software

Thunderbird is an open-source e-mail program and newsreader developed by the Mozilla Foundation. It is freely available for Windows, Mac OS X, and Linux. Moziall Thunderbird can be downloaded from the Mozilla Website.

Obtain account details

  1. Login to SF State E-mail Account Services. (If you do not know your password, use SF State password service.)
  2. Under Accounts (section 1) click your e-mail address.
  3. On the Account Details page note the following:   Account name, Forwards to, and Mail server.
  4. If you are currently forwarding your e-mail and would like to access it using Thunderbird, remove your e-mail forwarding address.
  5. If your Mail server is not exchange.sfsu.edu, you should first switch to Exchange.

Top of Page

 

Install Thunderbird

Download the Setup File using the link provided in the Prerequisites section. Double-click the downloaded setup file to run the installation.

  1. At the Mozilla Thunderbird Welcome screen, select Next.
  2. Select "Standard" then select Next.
  3. Click Install to continue.
  4. Leave the "Launch Mozilla Thunderbird Now" box selected. Select Finish.
  5. If  an Import Wizard window appears, select Don't import anything and click Next.
  6. Thunderbird will open with the Mail Account Setup window. Continue to Configure Thunderbird section to finish setting up your e-mail.

 

Configure Thunderbird

Synchronization & Storage

Get Mail

Global Search and Indexer

  1. If the Account Wizard is not already displayed, open it as follows: on the File menu, click New, then click Mail Account
  2. In the Mail Account Setup window.

    Mail Account Setup

    Manual Setup

    1. Enter your name. (e.g., Juana Doe) This name will appear in the From field of messages you send.
    2. Enter your email address (e.g., jdoe@sfsu.edu).
    3. Click Continue.
    4. After you see "Thunderbird has found the settings for your email account." Click Manual Setup to open the Account Settings window.
  3. In the Account Settings window.

    Server Setting

    1. Select Server Settings for your SF State Exchange account in the left column.
    2. Change Server Name to  imaps.sfsu.edu.
    3. Change User Name to your full e-mail address (e.g., jdoe@sfsu.edu).
    4. Under Security Settings,  Select SSL/TLS.
    5. Verify Port number is 993.
    6. Click Advanced.
    7. Set "Maximum number of server connections to cache" to 1.
    8. Optional: If you have a large number of folders on the server, you may want to uncheck the box "Show only subscribed folders." This will show all your folders, including the default ones created by Exchange (e.g., Calendar, Journal, etc.), without the need to select them individually. Skip step 8 if you choose this option.
    9. Click Ok.
  4. Select Outgoing Server (SMTP) in the left column.

    Outgoing Server

    SMTP Server

    1. Select  account - smtp.sfsu.edu (default) and click Edit which opens  the SMTP Server window.
    2. Leave Description blank.
    3. Change the Server Name to smtps.sfsu.edu.
    4. Change the Port number to 587.
    5. Verify the Use name and password box is checked.
    6. Enter your full e-mail address for User Name (e.g., jdoe@sfsu.edu).
    7. Check Use secure authentication box.
    8. Select STARTTLS from Connection security. 
    9. Click OK to close the SMTP window.
  5. Select Synchronization & Storage on the left column and uncheck "Keep messages for this account on this computer" under Message Synchronizing.  Click OK to close the Account Settings window.
  6. If the System Integration window pops up, select your preferences and click OK.  Otherwise, skip to step 7.
  7. To receive new e-mails in Thunderbird, select Get Mail then enter your password when prompted, and click OK.
  8. To begin adding your personal folders into your folders list.

    Highlight

    Subscribe folders

     

    1. Highlight your account name (e.g., Juana Doe) from the folders list on the left.
    2. Select File > Subscribe from the menu.
    3. Individually select the folders you wish to subscribe to from your current list of available personal folders.  If you have subfolders, you must open the folder containing them to select them. Once all are selected, click on Subscribe, then select OK.
  9. Disable Global Search and Indexer, Go to Tools > Options > Advanced and uncheck "Enable Global Search and Indexer" under Advanced Configuration. Then click OK. (Note: If this is enabled, you will notice extreme slow down of Thunderbird)

Top of Page

 

 

Using Thunderbird with Exchange

Server-based e-mail

The mailboxes and folders you see under your new account (e.g., jdoe@sfsu.edu Exchange) reside on the e- mail server, not on your computer.  As a result:

  • If you move a message from one of these folders to Trash on one computer, it will be in Trash on all computers you use to check e-mail.
  • Items are automatically deleted from Trash and the Exchange server two weeks after being moved to trash.
  • Once a message is deleted from the server it is not easy to have it restored.  It is impossible after thirty days.
  • If you want to delete specific messages from the server, but keep them locally on your computer, copy them to a subfolder under the Local Folders account before deleting them from your Exchange account. 

    To create a folder for messages only available on this computer.

    Subscribe folders

    1. Select File > New > Folder... from the menu.
    2. Enter the folder name.
    3. Select Local Folder under "Create as a subfolder of:".
    4. Click choose this for the parent.
    5. Click OK.

    To create a folder for messages available on the server.

    Subscribe folders

    1. Select File > New > Folder... from the menu.
    2. Enter the folder name.
    3. Select account@sfsu.edu@sfsu.edu under "Create as a subfolder of:".
    4. Click choose this for the parent.
    5. Click OK.
  • The time it takes to refresh a folder on the server increases with the number of messages in the folder.  To minimize refresh time, try to keep the number of messages in your inbox between 500-1000 and below 400 for any other folders.  The Inbox on the server is refreshed every time your e-mail program checks for new messages, so it is especially important to keep the number of messages in the Inbox low.

 

Folders

  • Your new account uses the Inbox found under your new account (e.g., jdoe@sfsu.edu Exchange.
  • The Trash folder under your new account (e.g., jdoe@sfsu.edu Exchange) will contain any messages deleted from your new Inbox.
  • The Sent folder under your new account (e.g., jdoe@sfsu.edu Exchange) will contain any new messages sent from your account.
  • To permanently remove messages marked as deleted, right-click on the Trash folder, and then select Empty trash in the menu list.

 

Troubleshooting

Corrupt attachment error in Thunderbird yet attachments can be downloaded via email.sfsu.edu

  1. Select Tools > Options.
  2. Select Advanced and then the General tab.
  3. Select Config Editor.
  4. Click I'll be careful, I promise! when warned that you may be violating your warranty.
  5. Set mail.server.default.fetch_by_chunks.to false.
    1. Enter "fetch_by_chunks" in the Filter field to reduce the number of entries.
    2. If the value for mail.server.default.fetch_by_chunks is true, double click the entry to change the value to false.
  6. Set mail.imap.mime_parts_on_demand and mail.server.default.mime_parts_on_demand. to false
    1. Enter "mime_parts_on_demand" in the Filter field to reduce the number of entries.
    2. If the value for mail.imap.mime_parts_on_demand is true, double click on the entry to change the value to false.
    3. If the value for mail.server.default.mime_parts_on_demand is true, double click on the entry to change the value to false.
  7. Close the about:config window.
  8. Close the Options window.

 

Can't send attachments - timeout error

  1. Select Tools > Options.
  2. Select Advanced and then the General tab.
  3. Select Config Editor.
  4. Click I'll be careful, I promise! when warned that you may be violating your warranty.
  5. Find network.tcp.sendbuffer.
  6. Double click the entry to bring up the Enter Integer Value window.
  7. Change the value from 131072 to 65536.
  8. Click Ok and then close the about:config window.

 

Mail index is incorrect - contents of folder do not match what is seen at email.sfsu.edu

  1. Right click the folder where the problem is occuring.
  2. Select Properties and the General Information tab.
  3. Click Repair Folder (Earlier versions: Rebuild Index).

 

Corrupt .doc attachments - Error: #554 5.6.0 STOREDRV.Deliver; Corrupt message content ##rfc822;

  1. Close Thunderbird.
  2. Navigate to the following directory based upon your OS:
    • Windows 2000/XP: %userprofile%\Application Data\Thunderbird\Profiles
    • Windows Vista/7: %userprofile%\AppData\Roaming\Thunderbird\Profiles
  3. Open the directory named with a random set of characters like "yo6luyl8.default". There may be multiple directories if you have multiple Thunderbird profiles.
  4. Delete the file named mimeTypes.rdf. The file will be rebuilt the next time Thunderbird is opened.
  5. Open Thunderbird.