Wireless Performance Issues

September 3, 2015

Dear Students, Faculty and Staff --

I am writing today to acknowledge our continuing wireless performance problems and to let you know what we are doing about this issue.

The Aruba Networks (our wireless technology) technical support engineers are on-site and have escalated our wireless issues to the highest possible level within their organization. Even after significant data collection and analysis, the Aruba engineers have not yet been able to replicate the issue in their development labs. We are using all available resources to resolve wireless connectivity issues as quickly as possible.

In the interim if you are having any issues connecting to SF State wireless please report the same to us via:

Web: http://tech.sfsu.edu/content/submitservicerequest
Walk-in: Administration 110
E-mail: service@sfsu.edu
Call: (415) 338-1420

Please Note: ITS Help Desk walk-in and call hours are Monday-Thursday 8:00am-6:00pm and Friday 8:00am-5:00pm

As a point of interest, a project to build out SF State wireless network has been approved and is in implementation phase. This project will significantly improve SF State’s network performance and capacity.

I apologize for the inconveniences caused. Please know that it is of importance to us that the services we deliver support faculty and students in their academic pursuits. I will keep you updated on progress and let you know when a definitive resolution has been reached.
 
Sincerely,
 
Robert Moulton
Interim Associate Vice President & CIO
Information Technology Services
415-338-6964

Thursday, September 03, 2015