Campus Telephone System Migration Scheduled for Saturday, June 4th, 2016

Information Technology Services (ITS), Telecommunications team will replace the NEC RDS telephone system, which has served the campus for 32 years, with the NEC SV9500 (back-up telephone system). The system migration will start at 8:00am and is expected to be completed by 10:00am. During the transition, a majority of the single-line phones on the main campus will be impacted and a planned outage is anticipated. Included in the migration are phones in classrooms, elevators, blue-light emergency, courtesy, parking lot, alarm and fax lines. Alarm lines may produce an audible sound during the migration and the condition may continue intermittently throughout the weekend as ITS conducts post migration testing. 

On Monday, June 6th, user should test dial tone, call forwarding, and voice mail and contact ITS Help Desk at service@sfsu.edu or 415-338-1420 should they experience issues.

Users will continue to use the same commands to set up call forwarding, initiate conference calls and call transfers.

Tuesday, May 31, 2016