CAB Logs

SF State Gateway update on Employee Services page and Pre-requisite Roster application

RFC# 255

Proposed Start Date: 4/27/2017 7:20am

Duration: 10min

Service Category: Web Tools

Services Impacted: N/A (no downtime anticipated)

Description of Change: 1. Remove CS and HR Self Service non single sign on link from Gateway Employee Services page 2. Update link to Zeus application within Pre-requisite Roster applications to new Zeus application that has been moved to a new platform

OneCard / Gator Pass Agreement Enhancements move to Production

RFC# 254

Proposed Start Date: 4/26/2017 7:30am

Duration: 15min

Service Category: Web Tools

Services Impacted: None

Description of Change: As part of the OneCard GatorPass project, a modification needs to be made to the OneCard Agreement in order to capture student agreement to OneCard terms and conditions. This agreement will be stored in the OneCard database as part of flagging student's eligible to receive OneCard (GatorPass).

Deploy webform_sfsu_approval module to Production

RFC# 253

Proposed Start Date: 4/20/2017 6:00pm

Duration: 15min

Service Category: Web Tools

Services Impacted: UPM Drupal site. No visible change.

Description of Change: Add webform_sfsu_approval custom module to UPM Drupal production site. This module is an extension to the webform for the employees to request different access in housing.

HSS Firewall & Router Removal

RFC# 252

Proposed Start Date: 4/28/2017 10:00pm

Duration: 3 Hours

Service Category: Network / Wireless

Services Impacted: While layer 3 is being moved from HSS Router to Core switches, networks/subnets behind HSS firewall will be unreachable. Downtime estimated to be 5-10 minutes.

Description of Change: Decommissioning HSS Router and Firewall.

To install Windows Update (April 2017)

RFC# 250

Proposed Start Date: 4/15/2017 8:00pm

Duration: 5 Hours

Service Category: Servers

Services Impacted: All fabs servers, except fabs-bi-db (due to prearranged snapshot removal ) will be restarted on 4/15 at night. Any applications installed on fabs servers will be shutdown briefly. campusone -- npm -- r25 -- tableau -- uniprint

Description of Change: Monthly scheduled maintenance to install windows security updates and critical updates

Update local Oracle database password for service account

RFC# 248

Proposed Start Date: 4/17/2017 7:20am

Duration: 10min

Service Category: Web Tools

Services Impacted: No downtime to any services

Description of Change: Update local Oracle database services account password maintain by Web and Mobile Applications team.

Deploy Shibboleth SP-Web-Metada Changes to idp-prod

RFC# 247

Proposed Start Date: 4/18/2017 7:00am

Duration: 10min

Service Category: Servers

Services Impacted: The user will not able to login idp.sfsu.edu server while deploying the changes.

Description of Change: The web team wants to enable the additional metadata endpoints in sp-web-metadata.xml and service ticket # 134776 For this reason we need to deploy the shibboleth idp configuration changes in idp01,idp02,idp03-ecp,and idp04-ecp servers.

Deploy Graymatters Drupal Site to Production

RFC# 243

Proposed Start Date: 4/10/2017 7:30am

Duration: 15min

Service Category: Web Tools

Services Impacted: None

Description of Change: Deploy Graymatters Drupal Site to Production

Certificate change in captive portal

RFC# 242

Proposed Start Date: 4/6/2017 9:45pm

Duration: 60 Min

Service Category: Network / Wireless

Services Impacted: There is a minor potential for errors or prompts on web browsers due to the installation of a new certificate.

Description of Change: Certificate Update for Guest WiFi

VLAN change for DTC phones.

RFC# 241

Proposed Start Date: 5/8/2017 6:00am

Duration: 120min

Service Category: Phones and Mobile Devices

Services Impacted: Phones service will not be available between the hours 5:00 - 6:00 AM

Description of Change: VLAN number changes for VoIP phone at DTC

CENIC Router Replacement

RFC# 239

Proposed Start Date: 4/9/2017 8:00pm

Duration: 2 Hours

Service Category: Network / Wireless

Services Impacted: No impact is expected as this is a redundant service.

Description of Change: Replace redundant hardware for campus internet connectivity.

Change Management

RFC# 236

Proposed Start Date: 3/29/2017 10:00pm

Duration: 2 Hours

Service Category: Network / Wireless

Services Impacted: None

Description of Change: This is an upgrade of campus intrusion detection system. No outages are anticipated.

SF State Drupal Template imagebar color contrast (false positive) fix

RFC# 235

Proposed Start Date: 4/6/2017 7:00am

Duration: 30min

Service Category: Web Tools

Services Impacted: SF State Drupal 7 websites - no visible impact

Description of Change: The Compliance Sheriff accessibility tool used by most CSU campuses, identifies a color contrast issue with the SF State Drupal template, specifically in the imagebar area. Although this issue is a false positive, this fix is needed to address the issue with the tool.

To install windows update (March 2017)

RFC# 230

Proposed Start Date: 3/18/2017 8:00pm

Duration: 5 Hours

Service Category: Servers

Services Impacted: All fabs servers will be restarted on 3/18 at night. Any applications installed on fabs servers will be shutdown briefly. campusone npm r25 tableau uniprint

Description of Change: Monthly scheduled maintenance to install Windows Secruity updates

Increase the email entry field length to allow up to 70 Characters for Footprint agent app in pl/sql

RFC# 227

Proposed Start Date: 3/15/2017 7:20am

Duration: 10min

Service Category: Web Tools

Services Impacted: App only used by service desk

Description of Change: The footprint agent app allow the users to enter an email to get the user's id, the current app limited the length to 9 characters. The change is increases the email entry length up to 70 characters.

Increase the University Calendar's URL max character limit from 150 to 2048

RFC# 226

Proposed Start Date: 3/15/2017 7:20am

Duration: 10min

Service Category: Web Tools

Services Impacted: The service impacted is the main University Calendar (http://www.sfsu.edu/calendar) which is used by on and off-campus users.

Description of Change: The change involves updating the University Calendar "Submit an Event" form to accept a URL up to 2048 characters.

Deploy Grade Exception application to webapps.sfsu.edu (Symfony) platform.

RFC# 225

Proposed Start Date: 3/15/2017 7:00am

Duration: 10min

Service Category: Web Tools

Services Impacted: Grade Exception application

Description of Change: Migrate Grade Exception application from apps.sfsu.edu (PL/SQL platform) to webapps.sfsu.edu (Symfony platform).

Deploy Shibboleth SP-Web-Metada Changes to idp-prod

RFC# 224

Proposed Start Date: 3/10/2017 7:00am

Duration: 10min

Service Category: Servers

Services Impacted: The user will not able to login idp.sfsu.edu server while deploying the changes

Description of Change: The web team wants to enable the additional metadata endpoints in sp-web-metadata.xml and service ticket # 130833 For this reason we need to deploy the shibboleth idp configuration changes in idp01,idp02,idp03-ecp,and idp04-ecp servers.

Drop Academic Progress panel pane and replace with Classroom test score (static link) in Gateway

RFC# 223

Proposed Start Date: 3/14/2017 7:15am

Duration: 10min

Service Category: Web Tools

Services Impacted: N/A

Description of Change: Update SF State Gateway 'Academics' page for Zeus test score report.

DTC - VOIP

RFC# 222

Proposed Start Date: 3/10/2017 6:00am

Duration: 2 Hours

Service Category: Network / Wireless

Services Impacted: VOIP services will be intermittent in the downtown campus between 6:00 - 8:00. The phones may also reboot several times.

Description of Change: Temporary firewall reconfiguration for VOIP fail over testing: In order to test emergency phone services in the downtown campus we need to do a temporary network reconfiguration. This reconfiguration will occur between 6:00 AM - 8:00 AM on March 10th. During those hours phones in the downtown campus may not work and may reboot several times. When the testing is complete all services should return to normal.