CAB Logs

Change Management

RFC# 236

Proposed Start Date: 3/29/2017 10:00pm

Duration: 2 Hours

Service Category: Network / Wireless

Services Impacted: None

Description of Change: This is an upgrade of campus intrusion detection system. No outages are anticipated.

To install windows update (March 2017)

RFC# 230

Proposed Start Date: 3/18/2017 8:00pm

Duration: 5 Hours

Service Category: Servers

Services Impacted: All fabs servers will be restarted on 3/18 at night. Any applications installed on fabs servers will be shutdown briefly. campusone npm r25 tableau uniprint

Description of Change: Monthly scheduled maintenance to install Windows Secruity updates

Increase the email entry field length to allow up to 70 Characters for Footprint agent app in pl/sql

RFC# 227

Proposed Start Date: 3/15/2017 7:20am

Duration: 10min

Service Category: Web Tools

Services Impacted: App only used by service desk

Description of Change: The footprint agent app allow the users to enter an email to get the user's id, the current app limited the length to 9 characters. The change is increases the email entry length up to 70 characters.

Increase the University Calendar's URL max character limit from 150 to 2048

RFC# 226

Proposed Start Date: 3/15/2017 7:20am

Duration: 10min

Service Category: Web Tools

Services Impacted: The service impacted is the main University Calendar (http://www.sfsu.edu/calendar) which is used by on and off-campus users.

Description of Change: The change involves updating the University Calendar "Submit an Event" form to accept a URL up to 2048 characters.

Deploy Grade Exception application to webapps.sfsu.edu (Symfony) platform.

RFC# 225

Proposed Start Date: 3/15/2017 7:00am

Duration: 10min

Service Category: Web Tools

Services Impacted: Grade Exception application

Description of Change: Migrate Grade Exception application from apps.sfsu.edu (PL/SQL platform) to webapps.sfsu.edu (Symfony platform).

Deploy Shibboleth SP-Web-Metada Changes to idp-prod

RFC# 224

Proposed Start Date: 3/10/2017 7:00am

Duration: 10min

Service Category: Servers

Services Impacted: The user will not able to login idp.sfsu.edu server while deploying the changes

Description of Change: The web team wants to enable the additional metadata endpoints in sp-web-metadata.xml and service ticket # 130833 For this reason we need to deploy the shibboleth idp configuration changes in idp01,idp02,idp03-ecp,and idp04-ecp servers.

Drop Academic Progress panel pane and replace with Classroom test score (static link) in Gateway

RFC# 223

Proposed Start Date: 3/14/2017 7:15am

Duration: 10min

Service Category: Web Tools

Services Impacted: N/A

Description of Change: Update SF State Gateway 'Academics' page for Zeus test score report.

DTC - VOIP

RFC# 222

Proposed Start Date: 3/10/2017 6:00am

Duration: 2 Hours

Service Category: Network / Wireless

Services Impacted: VOIP services will be intermittent in the downtown campus between 6:00 - 8:00. The phones may also reboot several times.

Description of Change: Temporary firewall reconfiguration for VOIP fail over testing: In order to test emergency phone services in the downtown campus we need to do a temporary network reconfiguration. This reconfiguration will occur between 6:00 AM - 8:00 AM on March 10th. During those hours phones in the downtown campus may not work and may reboot several times. When the testing is complete all services should return to normal.

PCR Patch Update to current release

RFC# 219

Proposed Start Date: 3/11/2017 8:00am

Duration: 6 Hour est.

Service Category: Phones and Mobile Devices

Services Impacted: PCR Database will be unavailable during the upgrade. this DB is not used by campus employees on the weekend when the service is planned. PCR does not run any live services on campus.

Description of Change: Software patch of the PCR database software (SFSU telephone information and billing) to correct minor issues.

DTC SR-Node test

RFC# 218

Proposed Start Date: 3/10/2017 6:00am

Duration: 2 Hours

Service Category: Network / Wireless

Services Impacted: all DTC VoIP phone services including voicemail.

Description of Change: The DTC VoIP phone system redundancy will be tested to demonstrate the system will automatically function to restore and provide fail-over phone services to DTC in the event of a loss of network connectivity to campus.

SF State Home Page Instagram module strips out special characters

RFC# 217

Proposed Start Date: 3/9/2017 7:30am

Duration: 5min

Service Category: Web Tools

Services Impacted: SF State Home Page - Drupal website

Description of Change: The Instagram module used on SF State Home Page strips out special characters. This change will fix the issue.

Deploy Shibboleth SP-Web-Metada Changes to idp-prod

RFC# 216

Proposed Start Date: 3/7/2017 7:00am

Duration: 10min

Service Category: Servers

Services Impacted: The user will not able to login idp.sfsu.edu server while deploying the changes.

Description of Change: The web team wants to enable the additional metadata endpoints in sp-web-metadata.xml and service ticket # 130646 For this reason we need to deploy the shibboleth idp configuration changes in idp01,idp02,idp03-ecp,and idp04-ecp servers.

Removing the Drupal SSO installation location from the DB

RFC# 215

Proposed Start Date: 3/16/2017 7:30am

Duration: 30min

Service Category: Web Tools

Services Impacted: SF State Drupal 7 websites - no visible impact

Description of Change: The Drupal Single Sing-On related installation location changes dynamically in Pantheon (hosting provider). This code change overrides the Single Sing-On module to pickup the installation location on the go instead of relying on information stored on the database.

SV9500 LAN and Pad Connection move to ALE switch

RFC# 214

Proposed Start Date: 3/6/2017 6:00am

Duration: 1hr

Service Category: Phones and Mobile Devices

Services Impacted: Campus wide VoIP services

Description of Change: VoIP PBX system connection migration

Migrating ASA-VPN connection to ALE switches

RFC# 213

Proposed Start Date: 3/6/2017 6:00am

Duration: 1hr

Service Category: Network / Wireless

Services Impacted: VPN remote access service.

Description of Change: Migrating ASA-VPN connection to ALE switch

Deploy Access Alert Drupal Site to Production

RFC# 212

Proposed Start Date: 3/2/2017 7:30am

Duration: 15min

Service Category: Web Tools

Services Impacted: Switching the access alert from app.sfsu.edu server to drupal platform. The URL of the access alert application will be different and Avi (DPRC) will be responsible to train the users how to use Access Alert in Drupal. The impact of the services will be minimum and transparent to the users.

Description of Change: Migrate the Access Alert Custom Alert application to Drupal Platform

Deploy Shibboleth SP-Web-Metada Changes to idp-prod

RFC# 211

Proposed Start Date: 2/20/2017 7:00am

Duration: 10min

Service Category: Servers

Services Impacted: The user will not able to login idp.sfsu.edu server while deploying the changes.

Description of Change: The web team wants to enable the additional metadata endpoints in sp-web-metadata.xml and service ticket #129401. For this reason we need to deploy the shibboleth idp configuration changes in idp01,idp02,idp03-ecp,and idp04-ecp servers.

SF State Drupal Template color contrast (false positive) fixes

RFC# 208

Proposed Start Date: 2/23/2017 7:30am

Duration: 20min

Service Category: Web Tools

Services Impacted: SF State Drupal 7 websites - no visible impact

Description of Change: The Compliance Sheriff accessibility tool used by most CSU campuses, identifies couple of color contrast issues with the SF State Drupal template. Although these issues are false positives, this fix is necessary to address the issue with the tool.

Modified the academic terms to display next three years automatically.

RFC# 207

Proposed Start Date: 2/21/2017 7:30am

Duration: 30min

Service Category: Web Tools

Description of Change: Modified the academic terms selection to display the next three years option dynamically for the web calendar application.

After-hours reboot of a campus phone system; affects approx. 1/2 campus including Library and DTC

RFC# 204

Proposed Start Date: 2/17/2017 6:00am

Duration: 15min

Service Category: Phones and Mobile Devices

Services Impacted: SV9500 phone service will be out as the system resets and reboots. expected recovery is 15 minutes, 88% of the phones will immediately recover. the remaining 12 % are VoIP and will recover in random groups that may span from 1 - 45 minutes. All services are expected back online prior to 7am.

Description of Change: Some Phone Services on campus will be interrupted for approximately 15 minutes while a system is reset. The system supports approximately half the campus SingleLine phones, Emergency, Elevator, Courtesy phones, and the entire Library and Downtown offices. To minimize user impact work is planned at 6am Friday Feb.17th. This work is necessary as part of the phone service upgrade at the Downtown office and will result in protecting phone services there in the unlikely event of a network service failure between campus and DTC. Some Library and DTC phones may take up to 45 minutes to recover service. SingleLine phone service will recover immediately after the system reboot.

Retire 'Student Profiles' panel that is currently references to apps.sfsu.edu and moved display logic to 'Personal Profile

RFC# 201

Proposed Start Date: 2/14/2017 7:20am

Duration: 10min

Service Category: Web Tools

Description of Change: Remove references to the Oracle Apps server on SF State Gateway profile page.

Move NS2, change uplink to new ALE6860 switch

RFC# 200

Proposed Start Date: 2/22/2017 6:30pm

Duration: 1hr

Service Category: Servers

Description of Change: Physically move NS2 server to a new location, swap up-link to the new ALE switch.

Annual Data center UPS preventative maintenance

RFC# 197

Proposed Start Date: 2/17/2017 7:00pm

Duration: 4hr

Service Category: Network / Wireless

Description of Change: Vendor will perform annual UPS maintenance in the ITS Data center. The UPS setup in the ITS Data center is redundant and no service downtime is expected.

Upgrade PCR360 software version to 2.1.3

RFC# 194

Proposed Start Date: 2/10/2017 9:00pm

Duration: 30 minutes

Service Category: Phones and Mobile Devices

Services Impacted: no critical operation services. PCR is a record-keeping database of phones, cables, usage, charges.

Description of Change: The PCR database manages telecom phone and billing information for the campus including 911 call location. The current software is end-of-life and unsupported. The latest version contains necessary functions that are needed by Bus.Services, and telecom to provide necessary support. We will upgrade to the supported version.

Starting March 1, 2017, campus users calling numbers within local area code 415 will need to dial 9,1+415+number

RFC# 187

Proposed Start Date: 3/1/2017 7:00am

Duration: No end time

Service Category: Phones and Mobile Devices

Services Impacted: all calls made from the 415 area code must dial 1 + area code + 7-digit telephone number for all calls to telephone numbers with the 415 and 628 area codes.

Description of Change: In February, 2015 the California Public Utilities Commission (CPUC) approved an overlay that added new 628 area code to the 415 area code region. Under the overlay plan, all calls made from the 415 area code must dial 1 + area code + 7-digit telephone number for all calls to telephone numbers with the 415 and 628 area codes. Under CPUC, this dialing procedure has become mandatory for all residential and business consumers. Equipment or features including automatic dialers, speed-dialing, call forwarding, modems for computers etc. should be reprogrammed for the new dialing plan. Consumers will still be able to dial three digits to reach 911, 211, 311, 411, 511, 611, 711, and 811.

Upgrade Airwave to 8.2.3.0

RFC# 183

Proposed Start Date: 2/6/2017 10:00am

Duration: 2 hours

Service Category: Network / Wireless

Services Impacted: Airwave monitoring services were impacted.

Description of Change: Airwave software upgrade - No network outage

Server Farm Firewall Migration for CNI Project

RFC# 177

Proposed Start Date: 3/23/2017 6:00pm

Duration: 8hrs

Service Category: Network / Wireless

Description of Change: CNI Project - Server Farm Firewall Migration -- All ITS provided services will not be available.

Server Farm Switches Migration for CNI Project

RFC# 176

Proposed Start Date: 3/22/2017 6:00pm

Duration: 8hrs

Service Category: Network / Wireless

Description of Change: CNI Project - Server Farm Switches Migration - All ITS provided services will not be available.

WLS PATCH SET UPDATE 10.3.5.0.7

RFC# 108

Proposed Start Date: 3/15/2017 10:00am

Duration: 1 Hour

Service Category: Servers

Description of Change: The weblogic server 10.3.5.0 throwing following exception continuosuly and also its generating the lot of log files. java.net.ProtocolException: EOF after reading only: '16384' of: '21653' promised bytes