August 24, 2015 System Performance Problems

September 1, 2015

Dear Faculty and Staff –

I am writing today to apologize and follow up regarding the service interruption for PeopleSoft Human Resources and Campus Solutions (Faculty Center and Student Center) on the first day of class, Monday, August 24, 2015.

On that morning the Chancellor’s office reported that the system was running slow across various CSUs because of the heavy load on the servers. SF State compounded the issue by having programs (batch jobs) run during business hours that took additional resources, which bottlenecked our system. We were able to recover the system after programs completed around 10:45am. The system continued to be slow till about 10:00pm. To prevent this from happening again we have taken the following measures:

  • Programs that were assessed as potential problems have been scheduled to run after hours
  • Monitoring system performance round the clock to identify programs that could cause contention
  • Implement tools and services that will assist with automated monitoring of the system

Post Monday there have been no observed repetitions of performance problems though general slowness was observed across the CSUs.  It is my view that we must continue to make strategic decisions, including in some cases making new investments, to advance our technology priorities and keep this University moving forward. I will keep the University community informed about the progress made.

 

Sincerely,

 

Robert Moulton

Interim Associate Vice President & CIO

Information Technology Services

415-338-6964

Wednesday, September 02, 2015