Announcements

Box at SF State Offers New Features for Departments

Information Technology Services has expanded the Box at SF State service to enhance department's experience on Box.  With Box at SF State Folders for Departments, users can easily share, collaborate and retain files related to their department.  This service provides simple and effective document management that individual Box at SF State users have become accustomed to using including mobile access, versioning, file restoration, online editing and external file sharing.

To learn more about each service, please visit the ITS File Storage Guide.  You can get started with Box at SF State Folders for Departments now by using this folders for departments request form.  If you have questions about these services, please contact the ITS Service Desk at 415.338.1420 or submit a service request.

 

Photo by Rafael Castillo under Creative Commons licenses

May 1, 2017 - Box at SF State Offers New File Storage and Collaboration Features for Departments

Information Technology Services has expanded the Box at SF State service to enhance department's experience on Box.  With Box at SF State Folders for Departments, users can easily share, collaborate and retain files related to their department.  This service provides simple and effective document management that individual Box at SF State users have become accustomed to using including mobile access, versioning, file restoration, online editing and external file sharing.

To learn more about each service, please visit the ITS File Storage Guide.  You can get started with Box at SF State Folders for Departments now by using this folders for departments request form.  If you have questions about these services, please contact the ITS Service Desk at 415.338.1420 or submit a service request.

 

January 12, 2017 – Box at SF State Update

Information Technology Services (ITS) is pleased to announce that we will be rolling out an update to Box at SF State on January 12, 2017. The update includes a more streamlined interface and the integration of Office365 document tools. After the update you will be able to create and edit Microsoft Office documents (Word, PowerPoint, Excel) directly from the Box web interface.

To access Box at SF State, please visit http://sfsu.box.com. More information is available in the Box at SF State File Sharing Guide

As always, if you have any questions or concerns, please contact the ITS Service Desk at 415.338.1420 or service@sfsu.edu.

Nov 22, 2016 – Downtown Center VoIP Telephone Migration Complete

Information Technology Services successfully migrated end-of-life Cisco VoIP phones (120 lines) at the SF State Downtown Center to a new NEC VoIP phone solution. The completion of this project, the migration of the NEC RDS telephone system to a NEC SV9500 (backup system), and the Library VoIP migration makes for three successful Telecom migrations this year.

If you have any questions or comments, please e-mail service@sfsu.edu.

Nov 14, 2016 – SF State Mobile App Launch

Information Technology Services had a successful Mobile App Launch resulting in more than 1,800 new downloads of the app.

The new app features integration with Campus Solutions and allows students to search for, add, drop, and swap classes as well as view grades and edit their personal information. More information about the app can be found at tech.sfsu.edu/guides/sfstate-mobile.

The SF State Mobile app is available today for both Android and iPhone and is free to download from the Apple App Store or Google Play by searching “SF State Mobile.”

If you have any questions or comments, please e-mail service@sfsu.edu.

September 12, 2016 - SF State Mobile App Release

ITS is pleased to announce the latest release of the SF State Mobile app. This release features integration with Campus Solutions and will allow students to search for, add, drop, and swap classes as well as view grades and edit their personal information. In addition, the app also boasts a fresh new look and a more user friendly navigation.

The SF State Mobile app is available today for both Android and iPhone and is free to download from the App Store or Google Play by searching “SF State Mobile”. More information about the app can be found at: tech.sfsu.edu/guides/sfstate-mobile

If anyone has any questions or would like provide feedback about the app, please e-mail mobileappsupport@sfsu.edu.

August 12, 2016 - SF State Global Login / Shibboleth Upgrade

Information Technology Services (ITS) will upgrade the SF State Global Login used by Single-sign-on (SSO) from Shibboleth Identity Provider (IdP) version 2 to 3 on August 12, 2016 at 7:30am (previously scheduled on August 15). The upgrade is necessary for SF State’s Shibboleth Identity Provider to receive patches and security updates.

UPDATE: Following the upgrade some users are seeing a Single-sign-on (SSO) Global Login Error when they try to access SF State services that use Shibboleth. This is caused by cached browser data and can be resolved by clearing the browser cache. Instructions to clear browser cache can be found here: http://tech.sfsu.edu/guides/clearing-your-browser-cache.

If you have any questions or need assistance please contact the ITS Service Desk at service@sfsu.edu or 415/338-1420.

Aug 16, 2016 - Virtual Private Network Upgrade

Information Technology Services is upgrading its Virtual Private Network (VPN) service on August 16, 2016 to improve the reliability and security of this system. Key benefits include:

  • Controlled access through group membership
  • Secure, two-factor authentication for users with access to Level 1 data (a requirement from recent Information Security audit finding)

The new VPN service can be accessed at https://vpn.sfsu.edu. Users will be required to select their respective VPN group when logging in. Users with access to restricted services will additionally need to use Duo two-factor authentication.

To learn more about this upgrade, please see the Virtual Private Network (VPN) Guide and Duo Authentication Guide.

If you have any questions, please e-mail service@sfsu.edu.

Aug 1, 2016 – SF State Drupal Websites Migrated to Pantheon Hosting

Information Technology Services (ITS) has successfully migrated approximately 200 websites from Acquia hosting to Pantheon container based hosting. The primary intention was to move away from multi-site architecture which presented several roadblocks for scalability and maintainability. The migration was done with minimal to no disruption for the site owners and was completely transparent to the end-users. Key benefits of the move to Pantheon:

  • Reliable – Eliminates single points of failure
  • Scalable – There is no technical limitation on scaling
  • Flexible – Gives colleges the ability to do custom work without impacting the shared Drupal code base
  • Less maintenance – Eliminates the need to host local demo – everything has moved to the cloud

 
To learn more about Drupal at San Francisco State University, please visit Drupal at SF State.
 
If you have any questions, please email service@sfsu.edu

 

Jul 15, 2016 - Library Voice Over IP (VoIP)

Information Technology Services (ITS), has successfully migrated the VoIP phones (197 lines) and voicemail services in the library from CENIC to NEC system. 

Staff in the library are encouraged to contact ITS Help Desk at service@sfsu.edu or 415-338-1420 if they experience any phone and voicemail issues.

Jun 4, 2016 – Back-up Telephone System

Information Technology Services (ITS) has successfully migrated the NEC RDS telephone system, which has served the campus for 32 years, with the NEC SV9500 (back-up telephone system). Included in the migration are 2600 single line phones in classrooms, elevators, blue-light emergency, courtesy, parking lot, alarm, and fax lines.

Staff are encouraged to contact the ITS Help Desk at service@sfsu.edu or 415-338-1420 if they experience any issues.

May, 2016 – Campus WiFi Enhancements

Information Technology Services (ITS) has completed the first phase of a multi-phased project to upgrade campus WiFi. To date, 300 new access points have replaced 110 end-of-life access points throughout the campus. Enhanced WiFi can be found in the following locations:

  • Burk Hall
  • Humanities
  • The Student Services building
  • The Library
  • The Downtown Center
  • Corp Yard
  • Creative Arts
  • Seven Hills Conference Center
  • Housing Towers conference rooms

Further upgrades will be completed by October, 2016. If you have any questions, please e-mail service@sfsu.edu