SF State Mobile App. Latest Version Released

Information Technology Services (ITS) is pleased to announce the latest release (version 2.6) of the SF State Mobile App. With student success and retention in mind, we have integrated the Campus Solutions Advising Center to enable Educational Opportunity Program advisers, who use tablet devices for both in office and remote advising, to more easily assist students.

As the fall semester approaches, with new students starting to arrive on campus, the app now incorporates links to many campus resources so students can access information and services while on-the-go, including Housing (includes move-in day info.), Bookstore, and the Print Shop. In addition, this release provides easy access to the CalFresh supplemental food program application as well as the ability to sign up for the SF State Food Pantry, a partnership between Associated Students and the SF-Marin Food Bank that was piloted last spring. 

To help new students better navigate campus, we have added indoor maps showing accessible entrances, elevators, stairs, and restrooms for the Student Services Building, the first two floors of the Administration Building, and J. Paul Leonard Library. More buildings will be added in future releases. 

ITS could not do this alone. We count on our campus partners to help prioritize, review, and test each mobile app release. We would like to thank members of the Mobile App Advisory Group: Gabriela Alvarenga, Jill Anthes, Brian Beatty, Avi Chandiramani, Doris Fendt, Heather Hall, Andrew Lok, Dilon Reynolds, Andrew Roderick, Elizabeth Smith, and Sameer Verma. We would also like to thank those that helped review and test some of the new features, including Arlene Bugayong from EOP and Frank Fasano and Russell Kilday-Hicks from Facilities. 

We encourage faculty and staff to help us improve the app by downloading and providing feedback through the app’s feedback option. The app is available for both Android and iPhone and is free to download from the App Store or Google Play by searching "SF State Mobile."

Technology innovation grant awarded to ITS for Artificial Intelligence Chatbot development

ITS received a technology mini-grant through a Chancellor’s Office sponsored program to kick-start innovation experiments across the CSUs for its proposal for developing a Natural Language Processing Artificial Intelligence Chatbot.  Thirty-two technology innovation proposals were submitted across the CSUs.   The selection committee awarded grants to nine applicants/CSUs who will each receive a $10,000 grant sponsored by the Chancellor’s Office. 
The AI Chatbot is expected to create service efficiencies and provide immediate response for IT customers. As an example, users can have a conversation with a Chatbot on how to change their password. The Chatbot will provide the users the steps to change their password. It can be used for repetitive questions that Service Desk staff gets frequent questions on.

Enrollment Management Technology (EMT) joins Information Technology Services (ITS)

On July 1, Enrollment Management Technology (EMT) technical staff joined Information Technology Services (ITS). The EMT team provides campus-wide support for Enrollment Management technologies such as OnBase and Campus Solutions and desktop support to Student Affairs and Enrollment Management (SAEM). The new and existing ITS team members are working hard to minimize impact to customers and critical services during the transition. If you have any questions or suggestions regarding this change please contact the SAEM Service Ambassador, Phil Stilson at or 415-338-1986.

Box at SF State Offers New Features for Departments

Information Technology Services has expanded the Box at SF State service to enhance department's experience on Box.  With Box at SF State Folders for Departments, users can easily share, collaborate and retain files related to their department.  This service provides simple and effective document management that individual Box at SF State users have become accustomed to using including mobile access, versioning, file restoration, online editing and external file sharing.

To learn more about each service, please visit the ITS File Storage Guide.  You can get started with Box at SF State Folders for Departments now by using this folders for departments request form.  If you have questions about these services, please contact the ITS Service Desk at 415.338.1420 or submit a service request.


Photo by Rafael Castillo under Creative Commons licenses

Aug. 16, 2016 - Network Access Control (NAC) in public spaces

On August 16, 2016, Network Access Control (NAC) will start requiring devices that connect to the campus wired network in public spaces to authenticate. Current employees will use their SF State ID and password to login. NAC will not affect classrooms, labs, or offices. NAC is needed to resolve an audit finding that identified access control was missing from wired outlets in public spaces.

Users of wired devices in public spaces will need to install software to configure their computer to prompt for login credentials. The software can be installed in advance, or from a Web page browsers will be re-directed to when connecting to a wired network connection that uses NAC. The software requires administrator access to install.

For more information about NAC, including a list of affected locations, please visit:

If you have any questions or need assistance please contact the ITS Service Desk at or 415/338-1420.

Campus Telephone System Migration Scheduled for Thursday, June 23, 2016

The VoIP phones (197 lines) and  voicemail services in the library will be migrated from CENIC to NEC on Thursday, June 23, 2016 from 06:00 AM to 06:00 PM. Phone and voicemail services in the library will be down/interrupted and restored gradually as the phones are migrated. Public Safety will have security coverage in the library during those hours.  

For More Information, please contact ITS Help Desk at or 415-338-1420.

Campus Telephone System Migration Scheduled for Saturday, June 4th, 2016

Information Technology Services (ITS), Telecommunications team will replace the NEC RDS telephone system, which has served the campus for 32 years, with the NEC SV9500 (back-up telephone system). The system migration will start at 8:00am and is expected to be completed by 10:00am. During the transition, a majority of the single-line phones on the main campus will be impacted and a planned outage is anticipated. Included in the migration are phones in classrooms, elevators, blue-light emergency, courtesy, parking lot, alarm and fax lines. Alarm lines may produce an audible sound during the migration and the condition may continue intermittently throughout the weekend as ITS conducts post migration testing. 

On Monday, June 6th, user should test dial tone, call forwarding, and voice mail and contact ITS Help Desk at or 415-338-1420 should they experience issues.

Users will continue to use the same commands to set up call forwarding, initiate conference calls and call transfers.

Wireless Performance Issues

September 3, 2015

Dear Students, Faculty and Staff --

I am writing today to acknowledge our continuing wireless performance problems and to let you know what we are doing about this issue.

The Aruba Networks (our wireless technology) technical support engineers are on-site and have escalated our wireless issues to the highest possible level within their organization. Even after significant data collection and analysis, the Aruba engineers have not yet been able to replicate the issue in their development labs. We are using all available resources to resolve wireless connectivity issues as quickly as possible.

In the interim if you are having any issues connecting to SF State wireless please report the same to us via:

Walk-in: Administration 110
Call: (415) 338-1420

Please Note: ITS Help Desk walk-in and call hours are Monday-Thursday 8:00am-6:00pm and Friday 8:00am-5:00pm

As a point of interest, a project to build out SF State wireless network has been approved and is in implementation phase. This project will significantly improve SF State’s network performance and capacity.

I apologize for the inconveniences caused. Please know that it is of importance to us that the services we deliver support faculty and students in their academic pursuits. I will keep you updated on progress and let you know when a definitive resolution has been reached.
Robert Moulton
Interim Associate Vice President & CIO
Information Technology Services

August 24, 2015 System Performance Problems

September 1, 2015

Dear Faculty and Staff –

I am writing today to apologize and follow up regarding the service interruption for PeopleSoft Human Resources and Campus Solutions (Faculty Center and Student Center) on the first day of class, Monday, August 24, 2015.

On that morning the Chancellor’s office reported that the system was running slow across various CSUs because of the heavy load on the servers. SF State compounded the issue by having programs (batch jobs) run during business hours that took additional resources, which bottlenecked our system. We were able to recover the system after programs completed around 10:45am. The system continued to be slow till about 10:00pm. To prevent this from happening again we have taken the following measures:

  • Programs that were assessed as potential problems have been scheduled to run after hours
  • Monitoring system performance round the clock to identify programs that could cause contention
  • Implement tools and services that will assist with automated monitoring of the system

Post Monday there have been no observed repetitions of performance problems though general slowness was observed across the CSUs.  It is my view that we must continue to make strategic decisions, including in some cases making new investments, to advance our technology priorities and keep this University moving forward. I will keep the University community informed about the progress made.




Robert Moulton

Interim Associate Vice President & CIO

Information Technology Services


Test Drive the New Wireless Network


SF State is testing a new wireless network named "SFState" that provides encrypted connectivity for wireless users. To use this network, enter the SF State login credentials and accept the "" certificate when prompted. Once a device is registered, users will not need to reenter the login credentials for subsequent use.

For device configuration information, go to How to Connect to Secure Wireless Network “SFState”


Enhanced password security for employees

On Tuesday, May 13, 2014 between 8:30 and 9 a.m. SF State passwords for all Administration and Finance, Advancement, and Student Affairs employees will have enhanced password security rules:

  • Require passwords to expire after 180 days
  • Lock accounts for 15 minutes following 8 failed password attempts
  • Require new passwords to be different to old passwords


If you have not changed your password in the past 180 days, do so now from:

Remember to update the password on all your devices – computers, tablets and phones – to ensure your account doesn’t become locked repeatedly due to failed password attempts. If your account becomes locked you should update all devices that may be using the old password and wait 15 minutes before trying again.

This password policy enhancement is necessary to resolve a CSU audit finding and is documented in the SF State password policy effective May 1, 2014. For more information see:

To confirm this message is not a phishing scam you can contact your IT support staff or the ITS Help Desk, 415.338.1420 or If you would prefer to not click on links in an email message you can access the password change/reset service directly by typing in the reset URL above or by:

  1. Visit the SF State home page at
  2. Search for Tech Central
  3. Select the change/reset password link


Note:  Academic Affairs SF State employees will have enhanced password security enabled in June 2014.

Protect your computer and data


Cyber threats put SF State’s data at risk, including your personal information. SF State will never ask you to share your password.

You can help to protect the University as well as yourself. Here are seven important areas to review for safer and more secure computing.


San Francisco State University is committed to respecting and protecting the security and privacy of information it creates, uses, transmits and stores in accordance with applicable laws and regulations as well as reasonable business judgment, discretion, and common sense.

Please review and follow SF State’s IT and security policies. To learn how to protect your computer and personal information, visit the links above.

If you have any questions, or need assistance determining if a message is legitimate please contact the Information Technology Services Help Desk (, 415/338-1420).


Message sent to faculty, staff and students on 1/31/14.

Online training at available

Faculty (current and emeriti), staff and student employees can now access more than 1,500 online courses to learn software and improve their creative and business skills using without charge, thanks to a contract between SF State and, which provides unlimited access to their courses for one year effective September 2013. Although full student access was considered, the cost proved to be too high, so access is limited to SF State employees, who are encouraged to make full use of these courses. Toward the end of the one-year trial, the program may be renewed depending on the amount of use.

For free access to courses, log in to SF State Gateway and choose "IT Services" in the left-hand navigation column, then follow the "Online Training (Lynda)" link under the "Additional Services" section of the right-side navigation column. All courses may then be perused by categories, skill level, software, etc.

Adobe Creative Cloud Training - September 26th, 2013

Adobe Education Solutions Consultant, Rick Miller will be presenting four different presentations that each cover a different Adobe Creative Cloud (CC) application: Illustrator, Photoshop, Acrobat XI and Premier Pro. Faculty, staff and students are invited to attend one or more sessions. More information is available at Adobe Creative Cloud Training.

Student Email Upgrade Complete

The upgrade to the student email system is complete. All students should be able to access their email and everyone can update Directory information again. For more information, please see the @mail Student E-mail help guide:

Academic Technology welcomes you to Spring 2013

A new semester means a new iLearn to give everyone a fresh start. We've been hard at work making improvements to iLearn for the Spring 2013 semester and are excited to present the new system to faculty and students. Check out the page on the AT site detailing some of the changes that we've made. Stuck and need help?

We have some new support documents available at, with new documents being added regularly. Want to work with someone in person?

You can schedule an appointment with one of our instructional designers by going to

Tech Central / Ticketing System Launch

Tech Central is a one-stop Web site for faculty, staff and students to access campus-wide information technology (IT) services. On January 14, 2013 the Division of Information Technology retired the Remedy ticketing system and began using the Footprints system for managing service requests. Other campus technology providers will begin using the system in phased approach with the goal of all IT service requests using the system by the end of 2013.

AT Fall Open House

Thursday Nov. 8, 2012 3:30 - 6:30 pm join your colleagues and Academic Technology staff in Library 240 for demonstrations, lively conversation, and tours of AT's services and new spaces! Bring a colleague-friend!

Meet the New iLearn coming in Spring 2013

Spring 2013 introduces smarter and easier ways to build your iLearn course, engage students and provide feedback on their performance. Please visit for more information or contact the iLearn Services Help Desk (415-405-5555; to learn more about the New iLearn.

Adobe Training on November 7, 2012

Adobe will be offering four training sessions for faculty, staff and students on November 7, 2012. The sessions will cover: Creating accessible PDF’s using Acrobat; Photoshop overview; InDesign overview; and Premier overview. The sessions will all be held in the Library Events Room.

Tech Central / Ticketing System Pilot

The campus IT Ticketing system pilot will start on Thursday November 18. Individuals interested in joining the pilot should e-mail

Qualtrics Training on October 18, 2012

Training sessions have been scheduled for 8 to 9:30 a.m. and 9:30 to 11 a.m. on Thursday, Oct. 18 in Library Room 280. Participants may attend in person or via Web conference (for assistance with the conferencing tool used in this session, access the BlackBoard Collaborate Web QuickGuide).