ITS Alerts

Overview:

Maintenance will be performed on the ITS Data Center load balancers to replace aging hardware. Load balancers are used to distribute workload across IT resources, thereby optimizing resource use.

What can you expect:

From Friday Feb. 9th at 10:00 p.m. through Saturday Feb. 10th at 6:00 a.m., access to the following services (along with those dependent on them) may be intermittently unavailable:

  • SF State Single Sign-on (SSO) (e.g., @mail.sfsu.edu email, Box, SDN, JIRA, etc.)
  • Gateway.sfsu.edu
  • Microsoft Lync
  • Microsoft Exchange (@sfsu.edu email)
  • Webapps.sfsu.edu
  • LDAP

Support:

If you experience issues or have questions, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

The maintenance of the campus voicemail system is completed. All campus voicemail services are restored to normal operation.

What can you expect:

Any workarounds implemented by end users and shared voicemail boxes administrators may be removed following instructions below:

a.      Pick up your phone handset

b.      Press # 3

c.       You will hear a tone confirming the action

d.      Hang up the handset

Support:

If you have any questions, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

In preparation for the SFSU OnBase Upgrade from version 13, the database will be upgraded to be compatible with the new OnBase version 16.

What can you expect:

OnBase will be unavailable starting 5:30 p.m. Friday, February 9th. The upgrade is anticipated to take approximately 4 hours (until 9:30 p.m.) to complete. Any users still logged into the system during this time will have their session disconnected and any unsaved transactions rolled back. Once the upgrade is completed, a confirmation message will be sent to inform that OnBase is available.

Please note: FABS-ONBASE system will be unaffected by this upgrade.​

Support:

If you experience issues or have questions, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

San Francisco State University is upgrading our voice messaging technology.

What can you expect:

Users cannot leave or retrieve their voicemail messages at this time. Calls will still ring at users’ desk phones; however, calls will not be forwarded to voicemail. ACD centers will receive all incoming calls on a single number. ACD centers' managers will be notified additionally with specific details.

Workaround:

Option 1: Let your phone ring continuously if not answered (current state).

Option 2: Forward your calls to another campus extension (for example, your administrative assistant or department’s common number) by following the instructions below:

a.      Pick up your phone handset

b.      Press * 3 and the campus extension that you would like to forward your calls to

c.       You will hear a tone confirming the action

d.      Hang up the handset

To cancel the above setup:

a.      Pick up your phone handset

b.      Press # 3

c.       You will hear a tone confirming the action

d.      Hang up the handset

Please Note: The system does not allow users to redirect calls to outside numbers, i.e., mobile phones.

Option 3:

  • Ask users to communicate with you via email.

Support:

If you have any questions, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

CSU campuses are moving to the Santa Clara Silicon Valley Equinix Data Center as they transform the CMS infrastructure to a Hybrid-Cloud environment. The move supports the establishment of a large, low-cost data exchange and data mart between the Chancellor's Office and all the campuses while using the public cloud.

What can you expect:

 

  • The Production instance of PeopleSoft will be unavailable all of February 3rd starting at midnight through the next day, February 4th, at noon.
  • This downtime will be for ALL production CMS/CFS services impacting HR, Student, and Finance systems as well as the Systemwide Finance Data Warehouse.
FOR MORE DETAILED INFORMATION:

 

Support:

If you experience issues or have questions, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS will be performing maintenance on the staff and faculty user accounts in Office 365.

What can you expect:

Maintenance will occur Friday February 9th​ from 10:00 p.m. to midnight. There will be no change from the user perspective.

Support:

If you experience issues or have questions, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

The SF State unixlab.sfsu.edu and online.sfsu.edu servers will undergo a scheduled maintenance.

What can you expect:

The Unixlab and Online servers, as well as the services running on them, will be unavailable Friday February 9th, 2018 from 10:00 p.m until midnight. Users will not be able to access the servers, or the services running on them, during maintenance.

 

  • Services unavailable on the unixlab.sfsu.edu server include various programming and Linux exercises.
  • ​​Services unavailable on the online.sfsu.edu server include some faculty and student websites.

Support:

If you experience issues or have questions, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.